Smart Financial Credit Union Interstate 45 N, Spring

Smart Financial Credit Union Reviews

• R

  Rhonda Brooks
  1

  I have been a member of this credit Union for 20 plus years. I can count the number of times in those years I have requested a stop payment or had a overdraft on one hand, if that. I requested a stop payment and was charged $30! There was no offer to waive the fee for this one time or anything! This is ridiculous! I understand the credit Union has to make money, but loyalty doesn’t count for anything! I will be moving my accounts to Navy Federal Credit Union where the customer matters as soon as my loans are satisfied! I was also given incorrect information on the phone in regards to the stop payment process and had to come into the office! I can not believe after all these years this is the level of service I am receiving!

  Response from the owner

  We completely understand your sentiment and will take care of this for you, Rhonda. You have been a loyal member and it's important that you, and all of our long-time members, feel appreciated. A manager will be reaching out shortly to discuss the measures that we have taken to assist you.

• V

  Victoria Winkler
  5

  I came here after having a bad experience at shell federal credit union. I stayed there literally 3 HOURS at smart financial because Channing and Eustacia were determined to get my process done as much as possible for the day. They were super friendly, did not make the experience stressful and serious like some banks, and were apparent that they know what they’re doing. Smart financial has me for life. ☺️

  Response from the owner

  That is amazing news, Victoria! Thank you for letting us know!

• C

  Charis Velasco
  1

  I was emailing with an associate and let them know I was displeased with a situation regarding the bank and he just stopped replying to me. Didn’t want to hear me out or anything just ignored all of my emails. These are my finances, my livelihood and he couldn’t even be bothered to reply to my emails. I’ve been banking with this bank for 10 years and honestly I am probably going to switch to a new bank. They wait and push the largest purchases so they all fall on the same day and withheld one of my paychecks to make sure my account would go negative. Not only did they do that, but they bounced several of my bills AND charged me overdraft fees, so they’re rejecting my bills so that way I don’t overdraft yet they still charged me an overdraft fee. Might I remind everyone that they held off on allowing my paycheck to go through that would have fully covered my bills. Overall smart financial is just like any other bank and I might as well switch to a regular bank with better benefits.

  Response from the owner

  Charis - We are sorry that you've had a less than perfect experience. It sounds like there are a lot of things going on, so we would like to have a manager reach out to you and see if we can take care of all the concerns at once. We will be in touch soon!

• D

  Dr. Mia D. Taylor
  5

  🦋Great customer service experience and well versed in their field of banking. 🌻See Shannon Richard for ALL your banking needs.

  Response from the owner

  Thank you for your great review and 5-star rating of our Woodlands branch, Dr. Taylor!

• C

  Cheryl Pilgrim
  5

  Torie was extremely helpful and patient as I dealt with a lost check and credit card. The employees at The Woodlands branch are always nice and there’s never a wait. Forget the big banks where you’re just a number. This credit union is truly there for their customers.

  Response from the owner

  Cheryl, what a kind and thoughtful review! Thank you for sharing your 5-Star experience at Smart Financial Woodlands branch. We are grateful for your membership!

• P

  Paula Richard
  5

  Shannon Richard is always super professional and extremely polite. Give her a raise because she’s always a delight.♥️💐

  Response from the owner

  Thank you for your 5-star rating of our Woodlands branch, Paula. We love Shannon too!

• D

  Diane Martin
  5

  I came to Woodlands office today with a very old cashiers check and Shannon and jade worked so relentlessly to help me solve my problem. smart;financial

  Response from the owner

  Thank you for letting us know about your positive experience, Diane. We are thrilled you got the help you needed.

• A

  Amy Polnick
  5

  Shannon Richard is awesome!! She’s very knowledgeable and had my stuff ready when I got to the branch. Thank you Shannon!!

  Response from the owner

  Thank you for taking the time to review our Woodlands branch, Amy!

• N

  Nick Wolda
  5

  Torie is awesome!!! Extremely knowledgeable, kind and helpful!!!

  Response from the owner

  Thanks for sharing your 5-Star experience, Nick!

• L

  Logan Henrici
  5

  Had an amazing experience here! Brand new to credit unions and Mr Carlos Hernandez really educated me and helped me start up the perfect account for me!! MAYNE IF YOU DONT COME HERE YOU MISSIN OUT