Service Credit Union Colby Ct, Bedford

Service Credit Union Reviews

• O

  Office Personal
  1

  On January 25th 2022 a little after 4pm. I went to the Bedford NH Branch. The lady at the drive thru was far from pleasant. Not even a somewhat decent greeting. It is difficult for to get to the credit union with the hours I work. I asked for $30 in quarters, I've never had an issue with this before, and my funds are not an issue. In fact it was Bedford NH Branch that informed me I can $30 in quarters. The said "I can give you $20" in quarters. No explanation. If this a new policy or whatever it is I'm reconsidering where I go for banking. I've been here for about 20 years but I'm not impressed. I need to do laundry with quarters and maybe find somewhere with better hours.

• I

  Ima Me
  1

  My partner went Bedford to get quarters on 1/25/22 in the evening. The lady at the drive thru denined my partner $30 in quarters and only got $20 in quarters, with no answer why. Money on the account is there. It's my partners money. Maybe you guys should trying communication or give a member the money they have in their account in quarters.

• C

  Courtney Cayford
  1

  I believe that there are no confidential workers at SCU for my auto loan, my transaction never happen for my car when I had the money for it, I spoke on the phone and thought everything went well and nothing was applied even with the number they sent to me in the mail, I was told that I would get a transaction email and nothing, gave the correct information for both accounts and they said I'm 29 days past due, I'm just waiting until my auto loan can go back with my credit union. I can't believe what terrible service I've gotten with them just for them to fraudulently take my money and have no record of it

  Response from the owner

  Hi Courtney, we are sorry to hear about this experience. Was this at the Bedford branch? If so, we will get in touch with them to see what happened.

• j

  jtwoosh1
  1

  46 people in the customer service phone queue and a very long wait. I don't think it is reasonable to expect customers to wait 40 minutes to 1 hour to ask questions over the phone. Coming to a branch is no always an option. Also, I established a small account while doing business with SCU and I just saw $50 removed from my account at once for "inactive account fee". I am aware of the fee schedule so please don't bother posting it. I have received no communication from SCU asking me to do more of my banking business with them nor any type of friendly reminder that the once per month fee ($10 per month after 12 months) fee would be charged in a lump sum. Feels a little like being swindled.

  Response from the owner

  Hi there, we are sorry to hear about this recent negative experience. Can you please send us your full name so that we may look into the inactive fee charges?

• L

  Lumpy Mcphoomph
  2

  1) Threw away our purchase points (I had over 10,000), without adequate notice, when they bailed out of the program. 2) Their system went down for an entire Saturday, preventing me from getting some critical banking done. 3) Went, recently, to set up a joint account after making an appoint, days before on line. They weren't ready for us. We returned an hour later, and it seemed an endless ordeal. Almost 2 hours later... finally done (kinda silly). 4) Not the greatest loan rates. Bottom line - my ladylove and I are very busy, senior professionals. Time is precious. Especially weekends. Either they need more staff, or they need a refresher course in how to provide superior customer service.

• D

  Debra Calvitto
  1

  I'm not sure what the manager is up to at this SCU! She thought she had the right to know !! WHAT!! I needed my withdrawal for. I made a $6000 deposit the day before and she wouldn't let me take that same amount out the next day!!! This is the only CU with that problem. I went to another CU the next day and they gave me the amount I needed with a smile and a thank you.

• C

  Cory Normand
  5

  I do business with a few different companies, Service has hands down treated me better and made me feel more important than any of the others. Follow up has always been prompt and every promise has been kept so far.

• R

  Rob Landry
  1

  Took my total balance of $68.00 because I didn’t have any activity on my account. Not much money, but I shouldn’t have to fight with them to keep it.

  Response from the owner

  Hi Rob. Our members do agree to a yearly inactive account fee as part of terms of service. You may find the fee schedule here. https://s31168.pcdn.co/wp-content/uploads/2019/06/1102_FeeSchedule.pdf. Please let us know if you have any additional questions.

• M

  Miles Tobey
  1

  Garbage customer service. Applied for an auto loan over the phone and haven’t heard back in a week. Called like 10+ times and never gotten though to a anyone