Bank of America (with Drive-thru ATM) S River Rd, Bedford

Bank of America (with Drive-thru ATM) Reviews

• T

  Toots Magoots
  1

  You can check my profile and see I don’t give negative reviews. Im not a troll, I’m not hating. But the customer service here, as well as bank of america in general is disgusting. Treat people like humans not numbers. Gross

  Response from the owner

  Hello, we’d like to learn more about what happened. Please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook at https://www.facebook.com/BankofAmerica

• B

  BlakWidow79
  1

  Been banking here over a decade and this bank loves to kick you when you're down. I'm recovering from a major surgery, so I am out of work for a month or two. In the meanwhile, BOA decided my fraudulent claim was MY FAULT. The claim started back in Ocotober, I never recieved the item I had ordered, and I also had to get a new atm card due to the fraudulent charges. 3 months later I get $120 taken out of my account (last week) saying the claim was not fraud. SO DONE. And I was super nice to the lady helping me and all she did was degrade me, shouting loudly "you have a lot of debits on here", umm yeah it's a checking not a savings account. Maybe if you hate people and are a sadist, this is the place for you.

  Response from the owner

  Hello. We are disappointed to hear this and would like a chance to connect. Please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. Privately message your name, ZIP code, phone number, and best time to contact you. Please remember: Don't include account numbers or Social Security numbers for security reasons and check to ensure you are using our verified accounts. A member of our Social Media Client Care team will be happy to review your concern. ^mark

• C

  Chris W
  1

  I own a small business in Merrimack NH and have done my personal and business banking with BOA for over 20 years. The experience just continues to get worse. First, they closed the Merrimack branch several years ago, then they even took away the only ATM in Merrimack. This leaves me driving to Nashua or Bedford when I need to go into a branch. Today was one of those days. I drove to both Nashua branches only to find signs stating they are Temporarily Closed. No explanation whether "temporarily closed" means an hour, a day, a week, etc. Rather than drive to the Bedford NH branch I spent 15 minutes online searching for a branch phone number, and when I finally found one I just got looped through their phone system 5 times and no one ever picked up. No message stating they are closed ... just a phone tree to nowhere! Worst bank ever! I will be moving all of my accounts to another bank.

  Response from the owner

  We’d like to keep you as a client. and apologize for any inconvenience during this difficult time of uncertainty. Please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. You can also find nearby financial centers and confirm the hours by visiting http://go.bofa.com/Locator. Location status and hours are updated real time. ^jan

• G

  Gwen D
  5

  Love the front of house ladies!!! Michelle and Patti are amazing. So friendly and helpful. Iryna went above and beyond to help me with a personal matter. She even followed up with me days later to make sure everything was taken care of. I’m always met with a smile when I enter the branch. Great group of people!!

  Response from the owner

  Hi Gwen, Thanks for letting us know how helpful Michelle, Patti and Lryna were during your financial center visit. We appreciate you taking the time to let us know what we’re doing well. ^Annette

• M

  Michael Y
  1

  I have been a BofA account holder since 1996 and they always put a hold on my checks. This past hold was for 9 days. They even put holds on Tax returns/Gov checks. Not great service and when the excuse they tell you is that someone in the back office must have seen something. What does that mean? I don't bounce checks and I never overdraft or anything. I dont play a victim but this bank I can see how BofA has had to deal with so many discrimination lawsuits(look online)!! I'm closing all 4 accounts when my check clears next week. Worst bank I've ever done business with.

  Response from the owner

  Hello M. We are sorry that we did not meet your expectations. Your feedback is very important to us and we would like the opportunity to speak with you. Please connect with our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica ^rosie

• b

  brewandbbq
  1

  Closed with no explanation on a Thursday. First they close my local branch in Derry permanently now you can't even count on any remaining branches to be open. Really puts a business customer in a tough position when you have to hunt down an open branch to make a deposit. You can't even call branches directly to see if they are open.

  Response from the owner

  Hi. We understand your frustration. Hours in some financial centers have been adjusted on a case-by-case basis, based on many factors including traffic in these centers. Here is a link that can help you quickly find our locations and hours: https://locators.bankofamerica.com/. If you need further assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^tasha

• b

  briana velazquez
  5

  I met with Ola to discuss the best options on bank accounts with BOA. She was helpful, kind, and patient in helping choose which option would benefit me. She made sure she answered all my questions I had throughly before I left and even the teller I had to deposit my money (I think she was Michelle?) was soo kind and helpful. I wish I wasn’t moving out of state because I would definitely return to do my business with these ladies.

• J

  Jenn B
  1

  Terrible customer service. I had money stolen from my account and took 30 days for them to investigate. Then after the 30 days they said they took it.....they stole over 2k and said I owed them on a business loan! I NEVER had a business loan in my life! I work in the operating room what do I need a business loan for ???

  Response from the owner

  Hi, Jenn. We value your business and are sorry that you were disappointed. We’ll certainly be sharing your feedback with our leadership team and would like to know more. If you need further assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica . ^alma

• c

  cecelia anderson
  1

  While I really like the merrill financial advisor, and the individuals within the bank are great, BOA keeps removing services. The bank hours are M-F 9am to 4pm and now they have eliminated the drive thru. How can a bank not have a drive thru????? I would not consider if I was looking for a new bank

• d

  deadlyaim 123
  1

  BoA took money out of my account after a transaction I disputed and I never got the product I think this bank had fraud protection guess not once I get this cleared up I’m going somewhere else

  Response from the owner

  We’d like to keep you as a client. Please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica.