Service 1 Federal Credit Union Gardner-edgewood Dr, Neosho

Service 1 Federal Credit Union Reviews

• C

  Cameron McNeill
  2

  Have had a poor experience on two separate occasions Once last year where I was assured there was International Transfers available. Which they are not, only transfers from banks within the United States. Apparently the teller thought international meant across the nation… Similar mistakes occurred today when we phoned to confirm the necessary documentation to open an account, had the same information confirmed by a teller in branch, only to be informed by a senior member of staff that the list of documentation given by phone and in person was incorrect. Very unsatisfactory way to conclude a thirty minute wait to see someone who could help us. Perhaps on a return visit there will be signs of improvement but currently the fundamentals require serious work in order to be seen as trustworthy. Edit - Following the request I have received I have amended my review.

  Response from the owner

  Cameron, thank you for your candid feedback. We appreciate the time you took to outline specific areas in which we can improve for the benefit of all members. We acknowledge that we could have done a better job of communicating despite our responsibility to comply with the U.S. Patriot Act that mandates we utilize multiple identification sources for non-domestic applicants. We assure you that we're diligently working to provide more robust training so your experience is accurate and consistent when we next have the privilege to serve you. We value your membership and vow to do the work needed to regain your trust.

• A

  Anngela Ehmes
  5

  It's almost a year I've been banking with service1 credit union in neosho and never had any problems...

  Response from the owner

  Thank you for the review and feedback, Anngela! We appreciate your time in letting us know how we're doing. Our goal is to make every interaction exceptional; please reach out and let us know if there's anything we can do to elevate your experience. We know there are many choices of financial partners, and we're thankful that you've chosen Service 1 FCU!

• E

  Evert Lawrence
  5

  Lindsay was most helpful with my truck loan experience. The whole process was very seamless. US BANK has been my bank for over 20 years, but when I called them I was told I needed to use another institution. Apparently they didn't have time for me so I moved on. Great job Service 1!

  Response from the owner

  We appreciate the five-star rating and your very kind comments, Evert. Thank you for taking the time to let us know how we're doing; we're especially excited that Lindsay was able to take the headache out of auto buying for you. We look forward to your next visit; safe travels in your new truck!

• K

  Kevin Cherry
  5

  We started doing our banking with Service One over 15 years ago and we’ve never considered going somewhere else. People who know who you are every time and the best automotive loan interest rates.

  Response from the owner

  Thank you for the feedback and top-notch review, Kevin! We're glad to be able to help you keep more of your money with competitive auto rates. Financing personal, recreational, home and other loans at Service 1 FCU can save you even more! We always look forward to seeing you, and we hope you'll visit us soon. Thank you!

• k

  kellywillis8199
  5

  Love my Service 1 people. My favorite thing about visiting the branch is all of the smiles and good vibes in the years I’ve banked at the credit union. Would rate 6 stars if I could

  Response from the owner

  We appreciate the good vibes right back, Kelly—thanks for the shoutout! It's a joy to serve amazing members like you, and we're so thankful you're part of the Service 1 FCU family. We look forward to seeing you soon! :-)

• C

  C Show
  5

  I’ve been with Service 1 for years now and Lindsay has always made my experience there head and shoulders better than any other bank I’ve ever used. I always recommend her any chance I get.

  Response from the owner

  Thank you for your trust in Lindsay and Service 1 FCU. We appreciate your recommendations; they're sure to have helped others save money! We look forward to serving you again soon. :-)

• L

  Lisa Harris
  5

  The ladies at Service 1 FCU, in Neosho, MO., were amazing. They took the time to thoroughly explain to me everything I needed to know.

  Response from the owner

  We appreciate your feedback, Lisa, and we're glad to be your expert financial source! Thanks for the shoutout and kind words. See you soon!

• G

  Graysen Taylor
  5

  An amazing credit union especially if your are just starting out I have gotten amazing interest rates every time and they get to know you personally!

  Response from the owner

  We're honored to be able to help with money-saving rates and personalized service. Thank you for the kind words and top-rated review!

• T

  Trace R Buckley
  4

  It a good bank as far as my dealing with them. I've mostly only went thru the drive through or ATM.

  Response from the owner

  Thank you for taking the time to share your thoughts, Trace. Our goal is to exceed your expectations with every encounter, so if there's anything we can do to serve you better, we invite you to let us know. We look forward to your next visit. Happy spring!

• W

  William Lawson
  5

  Better than every bank in neosho!

  Response from the owner

  William, you just gave us the warm fuzzies! We happen to think members like you are pretty great, too. :-) Thank you—your feedback is invaluable!