U.S. Bank Branch S Neosho Blvd, Neosho

U.S. Bank Branch Reviews

• P

  Pangy Vue
  5

  There are not enough thank yous to Kevin. He definitely has gone above and beyond for my family. Because of employees like him, i will continue to stay with US Bank. He was extremely professional, patient, helpful, efficient, and did what he could to assist with what I needed. I truly appreciate him and everything's he done for me.

  Response from the owner

  It sounds like you had a terrific experience, Pangy. Thank you for sharing your interaction with us. We will be sure to pass on your compliment to branch management. I hope you have an amazing day! ^Larisa

• C

  Ciarra Warren
  1

  Update: an entire year later and it isn’t any better. For every 10 times I try to use the atm, MAYBE one time it’s working. They’re not open to service the majority of working people. They don’t answer phones. I’ve been trying to deposit money into my account for DAYS. So today, I’m taking the money and using it to open an account somewhere else. Absolute worst. It seems it’s gone completely downhill since the new branch manager took over, plus she’s terribly rude. ATM either never works or is out of money. Reduced hours despite other banks in the area functioning at normal hours so if you work 8-4:30, good luck.

  Response from the owner

  Good morning Ciarra, Thanks for reaching out regarding your experience. The behavior you've described is very concerning to us and we'd really like to speak with you about this. Please send us an email with your phone number and reference number 6763 to: [email protected] Once we receive your number, we'll give you a call within 2 business days. We hope to hear from you soon. ^Caitlin

• C

  Crystal Joines
  2

  Lobby routinely closes before closing time. Only open now four days per week. Not easy to work with staff. I can't wait to close my account.

• W

  Wade Williams
  3

  I absolutely love the teller's! BUT closing the lobby AND THEN corporate cutting the drive thru hours too???? C'mon US Bank!!! Drive thru doesn't open until 9:30am and closes at 4pm...I don't know if you're aware of this but most people are at work by 8am and get off at 4:30pm if they're lucky! Be helpful to your customers. We have plenty of banks in this town with better hours.

  Response from the owner

  Hello Wade, Thank you for reaching out and for providing your feedback regarding the current hours. Please know that the well-being of our customers, colleagues and communities continues to be our top priority. We must strike the right balance between continuing to serve the banking needs of our customers, while supporting public health efforts and ensuring the safety of our employees. To continue providing this essential service while providing a safer service operation for our customers and colleagues, we have temporarily adjusted the operations for our branches across the country. In the meantime, many transactions can be completed 24 hours a day at usbank.com, using the U.S. Bank Mobile App, using a U.S. Bank ATM, or by calling our 24-Hour Customer Service at 800-872-2657. We really appreciate your understanding as we work to help everyone as safely as possible. Respectfully^Caitlin

• E

  Ed Beaty
  2

  Ive used this bank in 3 different states and was shocked when I drove 40 miles to visit this branch on a (Friday) that they now close (even the drive through) at 4pm. I can't bank that way so I'm closing my accounts there.

  Response from the owner

  Hello Ed. I understand your frustration, and I'm sorry for any inconvenience. Please visit usbank.com/locations for updated information on branch availability. For your convenience, many transactions can be completed digitally, 24 hours a day. This can be done at any of our ATMs, on our website at usbank.com, the mobile app, or by calling our 24-Hour Customer Service at 800-872-2657. I hope you have a great day! ^Ryan

• A

  Andy QUOC
  1

  This universal manager rolled her eyes at us cause we simply need a request. Disrespect people. No wonder all other branches closed on Joplin.

  Response from the owner

  Hello Tony, thanks for sharing your experience. We never want our customers to be treated this way. We'd like to hear more about your interaction. Please send us an email to [email protected] detailing the experience you had. In your email, please include your phone number and reference number 3681. We look forward to hearing from you. ^Heather

• J

  Joseph Harter
  5

  Best tellers in the country in my opinion. Have always been super helpful!

• E

  Elizabeth Booth
  5

  I’ve really despised company policies in the past but Kaitlin at this particular branch is an especially helpful. Keep her around!

• T

  Troy Harter
  5

  staff is great, love the braille on the drive up atm