Sentinel Federal Credit Union Haines Ave, Rapid City

Sentinel Federal Credit Union Reviews

• H

  HANNAH WATLAND
  1

  Worst bank ever. Fees on top of fees and they don't care about the customer. They are just as money hungry as a big bank. Don't fall for the "credit union" part of the name. I've lost so much money in overdraft fees due to the bank app messing up or just negligence. Save yourself the money and trouble. They will also frequently claim they "tried to call you" to fix a mobile deposit issue even though you have no missed calls or voicemails. Worst. Bank. Ever.

• P

  Paul Schell
  1

  wonder when they are going to get new atm machines that allow us to do more. like black hills federal. the atms are so old and outdated. try to get money added to card after business hours. good luck. will maybe give better rating when they get out of the ice age of banking.

  Response from the owner

  Hi Paul - thank you for sharing your thoughts regarding our ATMs. As a financial cooperative, we are very deliberate with the investments of our member-owners but do not want to inconvenience them. I would love to discuss your concerns and invite you to reach out to us at [email protected].

• C

  Candi Topple
  5

  Thank you Sentinel Team! Going to the bank is never a dreaded errand. From the simplest transaction to more complex inquiries Sentinel has helped with it all. I've had pennies in my account and I've had thousands and regardless Sentinel has treated me like a million dollar customer and helped me through it all making my finances easy to manage in person and online! My kids even have junior accounts there. ♡

  Response from the owner

  Thank you for the 5-star review, Candi! We appreciate the kudos!

• C

  Christopher Miller
  1

  For someone getting their first loan to start their credit, not bad. Helpful. And even assisted me personally with buying my first car. Why one star??? Because two reasons. 1. We came to see about adding more to our loan repayment, but found out that it was delinquent by nearly 3mos. 3 FREAKING MONTHS with no heads up or notices given. When we went the following day to fix it, they were not open. Again, no reason given. Really wished I could have reported them to the business bureau. Not long after, we emptied our accts and went with Black Hills Federal Credit Union. Never again with Sentinel.

  Response from the owner

  Thank you for bringing this to our attention, Christopher. We’d like to take a deeper look at your experience. Please email us at [email protected] with any further details you’d like to share, and the best time for a representative to reach you. We’ll make sure this gets reviewed.

• M

  Mary Repp
  5

  Use the on-line banking everyday to check account. ATMs in Rapid are convenient to us, and so is the south bank. Everyone is very helpful when we go into the bank.

  Response from the owner

  Thank you for the 5-star review, Mary! We appreciate the feedback!

• D

  Deena Faler
  5

  Sentinel was very fast getting this loan done. They made it happen that day so we could drive our new vehicle home the same day.

  Response from the owner

  Thank you for the 5-star review, Deena! We appreciate the kudos.

• R

  Russ Livermore
  5

  Super friendly service. I enjoy walk in service and the chats that we have

  Response from the owner

  Thank you for the 5-star review, Russ! We appreciate the feedback.

• E

  Eli Wallace
  5

  Freakin awesome...definitely a teem player type of business....good listeners too..; )

  Response from the owner

  Thank you for the 5-star review. We appreciate the kudos.

• V

  Víctor G
  5

  They are part of the CO-OP Shared Branching community now, very convenient!

  Response from the owner

  Thank you for the 5-star review, Victor! We appreciate the kudos.

• M

  Marc Luttrell
  5

  Very friendly and helpful staff when I have any questions.

  Response from the owner

  Thanks for the 5-star review, Marc. We appreciate the feedback.