Selfreliance Federal Credit Union W Chicago Ave, Chicago

Selfreliance Federal Credit Union Reviews

• a

  arusik82
  5

  It was great to work with Halyna B. She went above and beyond for making sure all was done in timely matter and my questions were answered. Thank you for your hard work and time spent on my transaction. It was a pleasure working with you!

• Y

  Yevgen Kvych
  5

  Recently we took advantage of Selfreliance mortgage program. We met there, attractive and skilled people, one of them is Halyna Bagan. Our case went smoothly thanks to her. Halyna was amazing to work with, very helpful throughout each step of the process and answered any questions we had. Looking forward to working with her more in the future and would definitely recommend her to anyone.

• P

  Paul Koroluk
  1

  Absolutely terrible place to deal with. They block payments on your debit card with even asking you and when you try to fix it YOU CANT GET AHOLD OF ANYONE!!! All the numbers they have listed say they are closed and they don’t have an emergency number for EMERGENCIES!!!! I left the above review back in December and let’s fast forward to today February 1 2022 and once again this communist bank has caused trouble for me. I tried to put a deposit down on my hotel for our upcoming vacation and they blocked it!!!!! Why? Well I tried calling and after a heated discussion with the lady who answered my call she hung up on me so I can’t answer the why!!! There is no excuse for them to block peoples transactions. If fraud occurs, well then do your job and deal with it. They want to trick you into thinking they do these things to protect you from fraud but in fact they are just lazy and it’s easier for them to just keep hitting the “ block” button instead of letting people use their money. It’s our money!! We work for it!!! We should be able to spend it when we want and how we want and not have to jump through hoops and get permission from the bank in order to spend it. So not only did they mess up my wife’s Christmas present they now caused me to lose my hotel room and the price I had locked in because they refused to release MY MONEY!!! Not THIER MONEY BUT MY MONEY!!!!

  Response from the owner

  Thank you. We apologize for the trouble you had. Our transaction verification department attempts to contact cardholders via phone call within a few minutes to check flagged transactions. After-hours Visa phone contact info may be found in the "contact-us" section on our home page as well as on our phone system's after-hours auto-attendant dialogue. We are working on ways to make that information more easily noticeable to individuals in similar situations. Upcoming enhancements to our debit card system will allow members to opt in to receive immediate text communications similar to our Visa credit card transaction verification system. Protecting our members from fraud is a priority for us which at times may result in a delay or denial of a specific transaction. We are committed to eliminating any inconvenience to our members while we work to protect their interests.

• N

  Nazar G
  5

  Great bank to do business with. I got very good rate for my car refinance loan which makes me very happy. My loan officer Liliya Vilchuk was amazing, knowledgeable and did all the paperwork in no time at all. I am very happy as a customer with this credit union.

• V

  Valeriy Drovovoz
  5

  Amazing experience. Working with Halyna Bagan was a pleasure. Communication was on the top level , the process was simple and fast. No complaints at all, definitely recommend!

• T

  Tanya Konet
  5

  Thank you so much for your services! A special thank you to Khrystyna Luchka for her patience in explaining the intricate process of purchase for me. She was extremely knowledgeable and made the process fun and easy! I would recommend her to anyone who is seriously looking for their future home!

  Response from the owner

  Thank you Tanya for sharing your experience.

• R

  Rostik Krysko
  5

  Working with Halyna and Oksana from the Mortgage department was great! As a first time home buyer they made it easy and effortless to get us on track to buying our home. They explained everything along the way and make it a enjoyable experience working with Selfreliance.

• O

  Olena Kasiyan
  5

  We are very thankful for working with Khrustyna Luchka. She was a pleasure to work with as she made the whole refinancing process so easy and tolerable. She is super dedicated to her work and is a reliable individual. We couldn’t be happier with the outcomes. Would definitely recommend her if you are planning on refinancing your home or buy the new one! She’s awesome.

• O

  Olga Denesiuk
  5

  I have been a member forever but recently had questions about electronic banking. I called and spoke with several very helpful people who were able to answer my questions and walked me through the whole process. I'm very satisfied. Thanks.

• L

  Lauren Plavnick
  5

  Khrystyna was such a pleasure to work with! She answered all my questions and calls in a quick and calm fashion and anticipated anything I would need help with. She was such a great resource to have as a first time home buyer!