Self-Help Federal Credit Union Railroad Ave, Pittsburg

Self-Help Federal Credit Union Reviews

• A

  Ashley Young
  1

  There is no help here. I can't get any help I've came 3-4 times less than a week either they are racist and don't want to help or well there really isn't any other reason I can think of because that's way too many times I have to ask for help and not get it so I get the picture. You don't help black people

  Response from the owner

  We regret that you've had a less than exceptional experience and would like to learn more. Please reach out to our member services team at 877.369.2828 or stop by your local branch to speak directly with a manager to assist.

• F

  Flavio martins
  1

  I called them to find out the balance of the car that I financed with them, I was on hold for 16 minutes and the woman who answered me was very rude to me because I didn't have my account number in hand, I asked if she could locate my account with my personal details and she hung up the phone

  Response from the owner

  We are extremely sorry to hear about this, and even more sorry to disappoint a member. We hold ourselves to a high standard of service and hope you give us another chance to prove ourselves and earn your trust.

• C

  Candace Collier
  5

  I've been banking here for almost 9 months and I really love all the employees here. They treat you with respect and dignity. The staff are very understanding and do what they can to meet you where you are at, and your needs. They are a fabulous team and have a very diverse team. Thank you Self-Help for helping me in teaching my financial goals!!

  Response from the owner

  Candice, thank you for the amazing review. So happy to know our team is helping you reach your financial goals!

• H

  Heavenly Healer
  1

  The most important detail about this bank is majority of its staff members lack banking knowledge, including the one to two branch bankers and the 2 to 4 bank teller. The employees are highly abrasive, disrespectful, and overtly discriminatory towards disabled children/individuals. If you or your family have any type of disability whether it be physical, mental, emotional, I suggest this not be the location that you intrust your money in. If the members of this bank will not be held accountable by their employer, to ensure their staff work at an ethical and respectable standards, amongst disabled community and elderly community, then this credit union lack the proper means to services our communities and they cannot be held accountable for educating us on our finances, or keeping your money safe. This branch location rarely answer members questions, answer their phone or resolve problem. I have yet to see one African-American, Native American, Asian employees at this location, which indicates the lack of diversification amongst this branch, individual working in this bank cannot efficiently help all bank membersbecause they cannot relate to all members, and thus not providing the services need for the community. Furthermore, If you want to be treated with respect this is not the place to go to.

• E

  Elizabeth A Williams
  1

  This Credit Union without my permission Let my Estranged Son Without My Permission withdraw My Savings that I had to pay the Balance of My Home off.In addition He gave them a stament that he had obtained Fraudently stating he was my caretaker.I never agreed to such an arrangement.Nor was given notice of such an agreement.I did not know of such an arregement as the date he setup.I was I'll and was unable to meet or argree to such an arregement.nor meet with anyone to make such an agreement nor allow Registered Felon with my sole savings.I have been Estranged from since he killed his Brother and spent 10 years in prison.Cc.Nbc News.Attorney Generals Generals O

• T

  Tamra Loomis
  5

  I have been a part of this branch for 21 years. Love the people there. Great Credit Union.

• H

  Hayk Mnatsakanyan
  1

  Terrible Experience !! they never answer phone calls, never help customers, customer service sucks !!! actually there is no customer service ... caller 5 times they hang up on me like they don't have time for questions ... never go to this CU

• Y

  Yolanda Roberts
  5

  Very polite and helpful. I love them

  Response from the owner

  Yolanda, we are incredibly grateful that you took the time to leave us this review. It’s members like you that make our job wonderful. We look forward to serving you again.

• R

  Randy Guerra
  5

  Excellent attention, I love the solutions

  Response from the owner

  Randy, we are incredibly grateful that you took the time to leave us this review. We look forward to serving you again in the future.