Self-Help Credit Union S Mangum St, Durham

Self-Help Credit Union Reviews

• V

  Valrie Moss
  2

  Friendly and helpful staff, BUT...the automated system needs to be more user friendly. You can't get through to speak to anyone. I've been without a debit card for 5 weeks now, totally unacceptable!! Not entirely the credit union's fault, but it should never take this long to re-issue a card!!

  Response from the owner

  Dear Valrie, I'm so sorry you've had this experience. We take member service seriously and want to make sure all our members have excellent experiences with us. If you will reach out to Leo Hidalgo, our branch manager, at (919) 687-0585, we would like to work with you directly to resolve this situation. Thank you for your feedback and your membership!

• k

  k roberts
  1

  Typically CU's are better than large banks, but in this case, it's definitely not the case. The operation of SHCU is definitively subpar of other banks and credit unions that I have dealt with. It's not any one person. Most staff is helpful and pleasant. It's the entire operation of the institution. Account services does not/ cannot communicate directly with the bill pay department. An authorization that was released by a merchant is still held by the bank an additional 10 (ten) days. That is insane. I was a member of a different CU for 30 years. The headaches are making me regret using this one.

  Response from the owner

  We're so sorry you've had a negative experience with us. We are always working to improve our operations and member service, and we appreciate your honest feedback. If you'd be willing to take the time, would you please reach out to the SHCU Durham regional manager? She would like to hear more about your experience. Her name is Tamara Stanley and you can reach her at (919) 687-0585 x 3334. Thank you for your feedback and for being a member.

• S

  Susan Weaver
  5

  Staff is always pleasant and efficient. They are available on site and by phone to answer questions.i like their community development emphasis and know they have made a difference for small business and individuals in Durham..

  Response from the owner

  Thank you so much for your membership and for taking the time to leave a review! We're so glad you have had a good experience with us.

• I

  Isaiah zipple
  1

  I closed my account today after over a decade of being with the credit union. They simply are not competitive in this market. Their current money market account offers 1.9%. Pretty good, but not really competitive when capital bank offers online banking with over 2%. I'm all for credit unions but this one has failed at every opportunity to retain customers. I remember a time when this bank would do anything to be more appealing to its clients. Times have certainly changed

• W

  Wesley Stone
  1

  I'm sure they help some folks but if you own a 10 year, local, profit turning, service business, that carries zero debt and has had 30% year over year growth (5 years straight), don't count on any help. Frustrating and disappointing is how I would describe the experience. If "self help" can't help you, it's a sad state of affairs. And they couldn't/wouldn't help us get a new van financed, even when we had 30% down and offered our other 5 vans as collateral.

• A

  Allen Kennedy
  2

  I really regret moving over to this credit union. If you're lucky, you'll have someone competent enough to realize you need your paycheck that you receive EVERY two weeks and not 5 days from now. If you're not lucky, you'll have someone incompetent, contemptuous and callous.

• M

  Ms. Maria Gary
  1

  I agree the customer service stinks and the girl who always answers the phone over there is rude and nasty. And when you complain about things to one staff member they always have an excuse for the other member as though they don't care. So sick of it. I'd rather go to Wells Fargo to get good service even though they are risky. Smh!

• T

  Tori Nilaja
  1

  They are very unprofessional and slow. They closed my account for reasons unknown and now i cannot get in touch with anyone! I’ve called and left messages and no one is returning my calls. Talk about upset! I am very disappointed because things were going so well. Let you not use the account for a certain amount of time and then they close it!

• S

  Sandra Henderson
  1

  I just opened an account with self help.. now I'm having second thoughts because I can't get any information about deposit. They don't answer the phone and the automated system sucks.

  Response from the owner

  I'm so sorry you had a bad experience with us! Your banker will be reaching out to you.

• S

  Shelby T.
  1

  The ATM is frequently down. If you need to make a deposit, don’t bet on being able to do so after hours because it’s reliably unreliable.

  Response from the owner

  We apologize for any inconvenience you experienced using our ATM. Our ATMs are monitored remotely to detect and quickly resolve any issues that occur, and we did have to get techs to come fix problems a few times recently. We're following up with our ATM provider to try to prevent these problems going forward. Again, sorry for any problems you encountered. We also wanted to mention that there is a night deposit chamber in the drive thru lane of this branch and you can also use our mobile banking app for deposits.