SEFCU Patroon Creek Blvd, Albany

SEFCU Reviews

• G

  G S
  1

  Do not bank with these people. They are the worst bank/credit union I've ever dealt with. Started charging me fees on my 'no fee' account. Made it difficult to do principal payments on my mortgage. I've had to call them more often than every other bank I've ever used combined, to deal with their incompetence or maliciousness, waiting on hold a half hour or more each time. Generally, when given a business decision between benefiting their customers or benefiting their bottom line, they default to their bottom line. The exact opposite of how a credit union should act.

• C

  Christine Osuba
  1

  Highly disappointed in SEFCU, as a member through my parents to begin with, I have been with them 20 years now. Never once I asked for a loan or home loan. This past year I felt I should however since they did have great ratings for cars. WELL that was mistake one, I tried in December and never got a call back, instead they left the hard inquiry in my account EVEN AFTER I spoke to a loan expert who gave me the ok... so I took that as, maybe right now is not a good time to trade my vehicle, maybe I'll just sell my vehicle and attempt to buy another few months down the road when that stupid hard inquiry is off. I sold it through caravana..Here we are 6 months later mistake 2,and they are quick to get back to me by DENYING me a car loan due to the fact I have STUDENT LOANS, AND now have 2 buisnesses (self employed husband) ON TOP of me being fully employed... to be honest, I'm feeling discriminated right now. And with past reviews, doesn't seem far fetched! Stay away!! I will let all my friends know and I will be taking my direct deposit and money elsewhere..Go give out loans to those who can't afford it... for y'all can win!!

  Response from the owner

  Hi Christine, we regret to learn of your recent financing experience and those concerns related to the timeliness in which our staff had responded to your initial loan inquiry. We have forwarded your concerns to our lending center’s leadership team for further review and will reach out with any alternative opportunities available.

• t

  theresa wetsel
  1

  Sefcu Albany, beware when setting up personal loans with automatic payments that are supposed to be the amount of the loan. BEWARE they bait and switch you to the wrong amount so you rack up unnecessary bogus late charges. My 3rd personal loan with them should have been set up just as the previous loans with the amount of the monthly payment being deducted from my checking account. JOIN CAP COM INSTEAD!

• T

  The Fergusons
  3

  I went into the bank sat and opened up a mint savings and owners choice account...i had to pay my account off first before opening the accts...the gentlemen in the middle booth helped me...i gave him 38 dollars and said heres the 36 i owe and the dollar to open the mint the other doller goes into the owners choice account...he said ok took my id and social and only opened up my mint savings...wheres my owners choice account...i know i can fix it but if you going to do your job at least do it right.

  Response from the owner

  We apologize and would like the opportunity to review this. Please send an email to [email protected], subject line Google Review, and include your name and phone number. We will have a representative reach out to review and correct this.

• r

  roland njea
  1

  One of the worst credit unions in the entire united States. The workers racially profiled me twice and they made me go through hell before I could successfully complete an international transaction. They withheld the money that I transferred to my family for over 2 months. It was about$6000 and they couldn't give me any reasonable answer as to why it was held. The investment that I wanted to make all failed because the transfer didn't go through because of them. They couldn't refund my money in full. Very unprofessional workers and bad place to bank.

• D

  Douglas Roest-Gyimah
  3

  Customer service and customer experience has really went down as of late. I want to stay with the “small” local banks, but the bureaucracy and “sorry there is nothing we can do” stuff is quite limiting and frustrating.

  Response from the owner

  Douglas - We'd like to learn more about your experience. Please send an email to [email protected], subject line Google Review with a detailed explanation of your experience, your name as it appears on your account, and your phone number. Do not include personal information such as account number, SSN, or address. Thank you.

• K

  Karen Roth
  5

  Never has a bad experience! New system allows me to access all my accounts at once including joint account I share with my husband. We needed to call and get approval for that but customer service has always been good. Ability to lock and unlock debit card gives peace of mind to this scatter brained member!

• T

  Tiberius Rex
  3

  It really depends on branch. While Latham and Albany are great, the Troy (Hoosick st.) Is a disaster. The drive thru is painful.

• P

  Paula Rice
  5

  As a realtor, I need to have partners that will take care of my clients needs. Kathy Street at Sefcu is my go to mortgage person. She is always available whenever my clients or I need her. She has over 25 years of mortgage experience! Can't say enough good things about Kathy Street at Sefcu Mortgage.

  Response from the owner

  Thank you, Paula. We will share this review with Kathy!

• M

  Mike O
  5

  I recently needed some help that I couldn't seem too resolve over the phone due to living out of the area. I happened to be in Albany and met with a wonderful young lady by the name of "Q". She quickly handed the situation and somehow went above and beyond and got me the documents I needed in just a few short hours. I am a long time SEFCU account holder and I am always pleased with the professionalism of the employees and the great selection of products. Thank you "Q" and SEFCU!!!!