Security Service Federal Credit Union E Pecan Blvd, Mcallen

Security Service Federal Credit Union Reviews

• j

  javier garcia
  1

  Good afternoon, My experience was definitely interesting. When I arrived I spoke with a lovely lady about making a new account. I told her I want to deposit my check into the account, "she said well the funds won't be available until 7-10 business days on hold." My response was even though the check is with security service, I think I rather deposit it into my other account with IBC or chase. She's than turns around and says "oh I had no idea it's with us, yes I'm sure we can make an exception this one time." Soon after I went to the cashier to withdraw some funds and I told the gentleman, in the future I'm gonna be depositing checks into my account from my husband's employer in person, he than turn around and said "we wouldn't be able to assist you with that but we'll be able to cash them than deposit them." I think as my first experience doing business with representatives of the branch it's was interesting to see lack of probing questions which led to alot of confusion and almost had me walking out the door and take my business elsewhere.

  Response from the owner

  Javier, thank you for sharing your feedback and I am sorry to hear about your recent experience at our McColl location. I have forwarded your feedback to the management team to ensure your concerns are addressed. Please contact Edgar Trigo, Branch Manager, directly at 956-688-9321 and he will be happy to assist you or email us at [email protected] referencing this post. We appreciate the feedback and always welcome opportunities to improve the member experience. We look forward to hearing from you. Sincerely, Edna Garcia

• M

  Maggie Fuentes
  5

  Thank you Abel and Ashley for helping me with my vehicle loan closing!! You both made the entire process so easy and simple and all in one day, from start to finish!! You both are ROCK STARZ.. Love you guys❤️

  Response from the owner

  Thank you Maggie for the 5 star review! So glad to hear Abel and Ashley were able to assist you with your vehicle loan! Thank you for choosing Security Service! We look forward to serving you for many years to come! Sincerely, Edna Garcia

• M

  Madeline Garcia
  5

  This is to inform you that my husband and I do appreciate and enjoyed Ms. Sabrina Esparza during our meeting @ the Bank. She was very helpful, friendly and very patient with us. We believe that she is an asset to the Bank!!

  Response from the owner

  Thank you Madeline for sharing your feedback! Delighted to hear Sabrina was able to assist you and your husband and you are happy with our service! I will be sure to share your comments with Sabrina and her management team! Thank you for choosing Security Service! Sincerely, Edna Garcia

• L

  Liana Torrez
  5

  Shellsea handled my vehicle refinance. She was very polite, patiently, knowledgeable, and helpful. She answered all of my questions .

  Response from the owner

  Thank you Liana for sharing your feedback! I’m delighted to hear that Shellsea was able to assist you with your auto loan and provided great service along the way! Thank you for choosing Security Service and we look forward to serving you for many years to come! Sincerely, Edna Garcia

• g

  gigrktek
  1

  Hold checks for long period of time when they said it that would not be the case. Worse experience with any financial institution. Closed account and went to bank and no issue.

  Response from the owner

  gigrktek, thank you for sharing your feedback. I am sorry to hear about your recent experience at our McColl location. Please contact me directly at 956-688-9315 to discuss your concerns. We appreciate the feedback and always welcome opportunities to improve the member experience. I look forward to hearing from you. Sincerely, Edna Garcia

• O

  OJ TORRES
  4

  After dealing with carvana, which was not something I recommend to anyone, I have to say that this branch was pretty helpful. My agent Shellsea was very helpful and explained all the options I had available to me. She did push me into a loan and answered all my questions. This branch made my loan process very user friendly. Only drawback was trying to get through to an agent due to the phone teleservice options. It's best to go in person.

• G

  George Gonzalez
  5

  Amazing company. My wife and I have been with Security Service for about 5 years now and we love it. One of the best parts about it is Vanessa. She is always so helpful and gets things done quickly for us. Vanessa has done multiple loans for us and understands how hard it is for my wife and I to go in and does everything through email. We will continue to give our business to SSFCU and to Vanessa Garcia. Thank you

  Response from the owner

  George, thank you so much for choosing Security Service and for sharing your feedback! Glad to hear Vanessa was able to assist you with your loans and provided great service! I will share your feedback with Vanessa and her management team! We appreciate your membership! Sincerely, Edna Garcia

• S

  Samantha Hernandez
  5

  The branch was very welcoming along with fast service a special thank you to Dianays for assisting me with my banking needs ❤️ greatly appreciated 😊

  Response from the owner

  Thank you Samantha for sharing your feedback! Happy to hear Dianays was able to assist you! Thank you for choosing Security Service! We appreciate your membership! Sincerely, Edna Garcia

• S

  Sylvia Vela
  5

  Wonderful employees. Quick to assist and take care of what I needed. Very friendly and professional.

  Response from the owner

  Thank you Sylvia for the 5 star review! We are delighted to hear you are happy with our service! We look forward to serving you and your family for many years to come! Thank you for choosing Security Service! Sincerely, Edna Garcia

• M

  Maria Baena
  5

  Loved my experience refinancing my suv today! Sabrina was awesome! She helped me protect my vehicle with gap and extended warranty too! I also got a great rate too! Thank you Sabrina and Security Service for taking care of me! :)

  Response from the owner

  Thank you for sharing your feedback Maria! I am happy to hear Sabrina was able to assist you with the refinancing of your SUV! I will pass your feedback along to Sabrina and her management team! Please don't hesitate to reach out to us if we can be of further assistance! We appreciate your membership! Sincerely, Edna Garcia