Wells Fargo Bank N Jackson Rd, Pharr

Wells Fargo Bank Reviews

• A

  Alberto Castillo
  1

  I was very disappointed with the customer service on Saturday. I was dealing with a cashier's check verification. They refused to even talking to someone on the phone from their own company. The representative on the phone told me it was something that it would have taken less than 3 minutes. They finally agreed to take my information and have the information for me today. I am calling the bank and they don't even answer the phones. I typically don't complain because I also work in customer service, but this is very disappointing. I respectfully disagree with their customer service. The only reason I put one star, because it doesn't allow me to leave it at zero.

  Response from the owner

  This is not the customer experience we strive for, Alberto, and I’d like to take a closer look into what happened. At your convenience, send an email to [email protected] with your full name, phone number, and address (no account numbers). Please also include your Google username and mention you posted a review on a Wells Fargo location. Thank you for your time. -Casey, Wells Fargo HL Social

• C

  Claudia Esparza
  1

  The amount of time you have to wait is ridiculous. Hire more staff and get things flowing faster. Waited in line more than 20 minutes just to cash a check. NO THANKS. Will change to another bank , this is not the fist time this happens at this dame location.

  Response from the owner

  Thanks for bringing this to our attention, Claudia. I apologize for the inconvenience this has caused you. To ensure I can forward your concerns to the appropriate team, please mention your full name, phone number, mailing address, and Google username in an email to [email protected] (no account numbers). Thanks so much. -AJ, Wells Fargo HL Social

• J

  Juanita Marroquin
  4

  I've been with Wells Fargo since 1987. It's a bank where I have my checking and a small savings account. But none of this matters. The times in my life when I needed their help the most, I was always denied. Had to go somewhere else. Why don't I change banks? Ugh! Because all my personal financial business is tied to this bank. The hassel of changing banks just stresses me out especially in this robotic, computerized world.

  Response from the owner

  We appreciate your feedback, Juanita. If you have any questions or concerns, please contact us directly at [email protected] with your Google username, and be sure to mention you posted a review on a Wells Fargo location (no account numbers). Thanks for choosing Wells Fargo. -AJ, Wells Fargo HL Social

• R

  Roy Torres
  1

  Horrible wait limit for only 4 ppl in lobby in front of me got me 45mins waiting time. The place is small & looks old needs a huge update. The employees have no motivation compared to other banks. This place lacks so much Don't believe me come see for yourself. I'm not from the area was hoping to go in as normal and get out in 15mins Wow! ridiculous. I'd add pictures but don't want to look suspicious.

  Response from the owner

  Hi there. This is not the customer experience we strive for, and I want to make sure the appropriate team addresses your concerns immediately. Please mention your review and Google username in an email to [email protected] (no account numbers). I truly appreciate your feedback and look forward to discussing this further. -Shaun, Wells Fargo HL Social

• l

  lizbeth flores
  1

  They take so long here I waited 2 hours just to get what I needed done. There is not enough workers for the amount of customers that come in. Mind you I came during the week. I can’t imagine on a weekend.

  Response from the owner

  I apologize for the inconvenience, Lizbeth, and I want to make sure your feedback is forwarded appropriately. Please send an email to [email protected] with some additional details about what took place (no account numbers). Be sure to also include your Google username and mention you posted a review on a Wells Fargo location. I’ll do my best to ensure your concerns are addressed. -Casey, Wells Fargo HL Social

• E

  Eduardo Rodríguez
  1

  Never come to the drive thru at this branch, I had 2 cars infront and waited longer than 40 minutes on the commercial lane.

  Response from the owner

  Thanks so much for your feedback, Eduardo. I truly apologize for any inconvenience this has caused you. Please email me at [email protected] with your, full name, phone number, mailing address, Google username, and also mention your review on a Wells Fargo location (no account numbers). I look forward to addressing this matter. -AJ, Wells Fargo HL Social

• N

  Nubia Lagos
  1

  Always always same horrible service unfortunately i have to visit almost everyother day due to having a business wait time is 45min to an 1 threw the drivethru, they aleays say short on staff but yet employees just walking looking at the lines but never help to get all the cuatomers served. Horrible experience every visit it seems they are short staff every day of the year, and no control of wish car is next.

  Response from the owner

  Hi, Nubia. This is not the customer experience we strive for, and I want to make sure the appropriate team addresses your concerns. Please mention your review and Google username in an email to [email protected] (no account numbers). I truly appreciate your feedback and look forward to discussing this further. -AJ, Wells Fargo HL Social

• J

  John Gonzalez
  1

  Do not go to this branch horrible service waited for for 2 hours with no assistant do not recommend. If you're looking forward to wasting your time this is the place to go!

  Response from the owner

  Thanks for your feedback on this location, John. I know how frustrating a long wait can be, and I hope you'll accept my apology for the experience. To ensure I can forward your concerns to the appropriate team, please mention your review and Google username in an email to [email protected] (no account numbers). I look forward to hearing from you. -Nick, Wells Fargo HL Social

• e

  efrain falcon
  1

  Terrible drive thru service.waited for 45 minutes to get a check cashed. They had all the lanes open for nothing. They could not even service to one lane. Will never go there again. I wish i could give negative stars.

  Response from the owner

  Thanks for your feedback on this location. I know how frustrating a long wait can be, and I hope you'll accept my apology for the experience. To ensure I can forward your concerns to the appropriate team, please mention your review and Google username in an email to [email protected] (no account numbers). I look forward to hearing from you. -Shaun, Wells Fargo HL Social

• J

  Joshua Mueller
  1

  It was the worst bank I’ve been to, I had been banking with security first credit union for 5 years and never had a problem and I had just opened up a checking account here at Wells Fargo, so I go and deposit my first payroll check and gets told it’s going to be on hold for 3-4 business days, which I kindly accepted and then to find out that it was put on hold for 2 weeks. I go and call them to find out the issue and they tell me to bring a authorized letter and pay stub to remove the hold, so I wait in line for 40 min just to find out that the hold can’t be removed and I still have to wait the 2 weeks, like what if I had bills due? What was I supposed to do? Worst bank ever.

  Response from the owner

  Thank you for your detailed review, Joshua. I'm truly sorry you haven't received the customer service you expect of us, and I want to thoroughly review your concerns. Please email me at [email protected] with your full name, username, phone number, and address (no account numbers). I look forward to discussing this further. -AJ, Wells Fargo HL Social