Security Service Federal Credit Union S Peoria St, Aurora

Security Service Federal Credit Union Reviews

• M

  Meseret Neknk
  4

  I am 100% satisfied with the service I received from Roberta. She took her time and figured everything out with my online banking. I have no words to explain how happy I am to have someone take time and fix my problem. I will always return to her for all of my needs.

  Response from the owner

  Thank you Meseret for sharing your experience with Roberta. When issues arise and you need support, we can assure you that Roberta and the team are ready to help. We appreciate your review. Mari R.

• N

  Nuria Marroquin
  5

  Roberta , worked so hard for 2 months till I got everything straight to get my Auto Loan. I really appreciate her help, She has a lot of information and knowledge about her products and Services. I really recommend working with this Financial institution.

  Response from the owner

  Hello Nuria, Thank you for taking the time to complete a review regarding your interaction with Roberta. I am happy to hear that she was able to get your auto loan taken care of. We appreciate the recommendation! - Melissa

• A

  Aaron Balmos
  5

  Have been a member of SSFCU for years going to the aurora location. Both beautiful ladies Roberta, and Yvette are the most polite, helpful, and friendly you could ask for. Mrs Roberta just helped me refinance my truck that only took like 30 mins and she had answer for every question.

  Response from the owner

  Hi Aaron! Thank you for visiting our Aurora branch and for taking time to leave us a review! It is great to hear that both Roberta and Yvette were polite, helpful, and friendly during your interaction! I will pass your review along to them. Sincerely, Tanner

• L

  Laurel Fletcher
  5

  Roberta helped me today and offered awesome service. I was very upset and someone stealing my information and they were very helpful. I recommend this Credit union.

  Response from the owner

  Hi Laurel! Thank you for taking time to leave us a review and for your recommendation! It is great to hear that Roberta at our Aurora branch provided you with awesome service! I will pass your review along to her. Sincerely, Tanner

• B

  Bianca Garcia
  5

  Roberta was amazing in helping with our car loan. She had the answers to everything. Super efficient and helpful.

  Response from the owner

  Hi Bianca, congratulations on your car loan! We are here to assist in any way that we can while exceeding your expectations. Thank you for sharing your experience with Roberta and the five star review. Mari R.

• F

  Fernando Sanchez
  5

  Roberta was amazing and the process on our car loan and a car refinance was so smooth and professional that I told all my family about Roberta and her team at security service credit union. We are very happy and beyond excited to be part of this CU and we look forward to the future with them. Thank you guys for the fast, professional and amazing customer service. I would recommend this CU to anyone looking to have an amazing and painless experience.

  Response from the owner

  Hi Fernando! Thank you for your recommendation and for taking time to leave us a review! I will pass your review along to Roberta at our Aurora branch! Sincerely, Tanner

• J

  Jessica Shields
  5

  Roberta helped me open a business account. Everything with her was easy and smooth. Super helpful and knowledgeable. Definitely enjoyed having her assist me recently, as a small business owner I didn't know what opening an account would actually look like. She answered my questions and help me understand.

  Response from the owner

  Jessica congratulations on your new business account! Thank you for stopping in at our Aurora branch and trusting in SSFCU and Roberta to assist you in starting your financial journey for your business. I will pass your five star review over to Roberta and her management team. Have a great evening! - Mari R.

• J

  J D
  5

  Great experience once again. Have been a member of this credit union since the early 90s and have always enjoyed the great customer service they provide! This time, Lenny, the branch manager, assisted me with my mortgage and made the process go smoothly. He was able to provide me the information needed and was available for any questions I had during the process! I would recommend to everyone, that is not a member, to become a member!!! You will not be disappointed!

  Response from the owner

  Hi J D, It is great to hear that Lenny at our Aurora branch was able to assist you with a smooth mortgage process. We appreciate you leaving us such a great review and for your recommendation! Sincerely, Tanner

• J

  Jerome Harris
  5

  Roberta was very helpful, easy to talk to, & straight to the point. Appreciated the fact that it was a stress free environment!

  Response from the owner

  Hi Jerome! It is great to hear that Roberta was helpful and easy to talk to! We are glad your visit was stress free! I will pass your review along to Roberta. Sincerely, Tanner

• R

  Renee Wilson
  5

  I have been a pleased customer for over 10 years and continue to be impressed with their customer service. Each and every time I go there I have a good experience. A special thanks to Brandy for making my loan application process comfortable and effortless. She is very courteous, professional and knowledgeable. I would give this place 10 stars!

  Response from the owner

  Hi Renee! Thank you for being a Security Service member for over 10 years and for taking time to leave us a review! I will pass your review along to Brandy! Sincerely, Tanner