Scott Credit Union Wesley Dr, Wood River

Scott Credit Union Reviews

• s

  ssg core
  1

  They keep shutting off my card saying it was a fraud alert over and over again at the same stores I always go to and that my girlfriend goes to and her card is never shut off. Ive called and called yet the next time I use it it yet again is shut off now has cost me failed payment fees and I'm never alerted

  Response from the owner

  We would like to apologize for the frustration you are experiencing. If you could send your preferred contact info to [email protected], we would like to have somebody reach out to further assist you.

• b

  bryan riddle
  5

  Great banks had to get stuff for my mortgage and they helped so much

  Response from the owner

  Thank you, Bryan!

• L

  Leslie Scott
  1

  I've been with Scott's for years. I have always had an excellent experience inside the WoodRiver branch. However, the customer service center is very rude. I inadvertently transposed a digit on my account when making a payment and was not notified the payment was rejected. I learned that I was past due through a credit alert I set up. Scott's falsely reported a nonpayment to the credit bureau dropping my credit score from 765 to 540. I've never been late on any payment in over 9 years. It took 3 months for them to correct the issue, yet my credit score still has not returned to the place it was before this issue.

  Response from the owner

  Hi Leslie. We’re sorry you had a poor experience when you contacted our Member Contact Center. We are taking your comments very seriously and our management team has been informed. If you send your preferred contact info to [email protected], we will have a member of management contact you.

• D

  Domnataiah Heger
  1

  My ex stole my card info and not only have I not been able to get ahold of the dispute department, it's been over the "4-10 business days" that they said it would take to get me my new card. I've been living off of the $50 I had transferred to my cashapp for THREE WEEKS. I have all sorts of bills coming out that I can't pay because I need a card to pay them with. There's other better credit unions around.

  Response from the owner

  Hello Domnataiah, we would like to put you in touch with somebody who can help you. Can you please let us know the best way to contact you by emailing [email protected]?

• W

  William Cook
  1

  Went there to set up a account. Im was going to be a new member switching over from regions because id heard good things and wanted to give it a shot. However they would not let me create an account because i didnt have 2 papers stating were i lived. I had my driver liscense that is outdated (wrong address not expired) and a pay stub with my new address and a bill from THE STATE OF ILLINOIS with my new address as well, after i went there asked what i needed, headed home got what i needed and called back to make sure that what i had was good enough. Yet that wasnt enough to confirm my new address? It was ignorant, rude and disrespectful the customer service i recieved. I was very disaapointed and felt misled after my visit. Ive heard such good things about this bank but after today i can only assume that this bank is everything but due to my experience with them today.

• K

  Kamari Shepherd
  1

  You can always count on Scott credit union employees to be super rude. And when you ask questions or try to give them money they act like they don’t want you to pay. Why make things so hard for customers.

  Response from the owner

  We’re sorry to hear this and would like to learn more about what happened so we can do better next time! Could you please send your preferred contact information to [email protected] so we can get you in touch with a manager?

• J

  Jason Clark
  5

  Staff is very friendly and willing to assist with anything needed. Everyone is very knowledgable about all the services offered or will get a co-worker available in order to get help required. I love the Wood River location

• B

  Bobetta Strader
  1

  When you call you can’t get a hold of anyone to talk to them about your account I have tried for two days to get a hold of someone and they tell you to leave your number and they’ll call you back they don’t call you back

• D

  D B
  1

  Scott credit Union has a horrible reputation for offering 0 customer do yourself a favor and keep shopping..

  Response from the owner

  Daniel, as we said on your other reviews, we're sorry to hear about this and apologize for the frustration you're experiencing. If you could send your preferred contact info to [email protected], we'd like to connect you with a manager to help you.

• S

  Steve H
  4

  So far so good. My only complaint would be that I can't just call my local branch to talk to the Same person each time . I have to go through a call center.

  Response from the owner

  Hi Jason, Thank you for your review, we are happy to hear that you have had a good experience with us so far. In order to best serve our members, we have found it is best for us to use a dedicated Member Service Center to handle calls and allow the branch staff to focus on the members who are in branch. Thank you again for your feedback.