SchoolsFirst Federal Credit Union - Mission Viejo-Santa Margarita Santa Margarita Pkwy, Mission Viejo

SchoolsFirst Federal Credit Union - Mission Viejo-Santa Margarita Reviews

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  Steve
  5

  This is where both my lovely wife and I do our banking. The people who work here are always friendly and helpful. There is plenty of good parking so it is an easy stop. The shopping center has other good stores, Sprouts, Subway, Golden Spoon, Pizza Hut and more so I can get more done that just my banking. Schools First Credit Union has two ATM's outside in front to get fast cash or make at night time deposit. Highly recommend

• J

  Just Me
  1

  I've been a member here for 45 years. They denied me a car loan and my wife an account because I included them in a bankruptcy 20 years ago!! The credit bureaus will forget in 7 years but Schools First apparently will never forget! You'd do much better and get better service at any other bank than this one. Customer service is NOT their forte!! Stay away! Tomorrow I start looking for another place to do business.

  Response from the owner

  Mike, our sincere apologies for the experience you are having – this is not the service we strive to provide. If you would please private message us with your contact information, we will follow up with you.

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  Daniel Ruiz
  5

  I have been a Schools First member for over as almost 20 years. Their loans are excellent, their customer service is top drawer, and their account services are second to none.

  Response from the owner

  Daniel, we are delighted to hear you are enjoying the products and services we offer. Thank you for your loyal Membership!

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  John Bernhard
  5

  Such a great credit union and team. Every time I've needed help with my accounts, etc., they are always on the spot, helpful, awesome, etc. In fact, most time I am in line for a teller, I look around the room and marvel at the generally positive disposition and good feelings that seem to ooze from every employee in the place. Good job SCFU! Glad to be a customer!

  Response from the owner

  John, thank you so much for reviewing us! Our Mission Viejo - Santa Margarita team will be so happy to hear your kind words—it will definitely make their day. We strive to continually serve our Members with a warm, caring, and friendly attitude in everything we do and we're glad that it 'oozes' out from our entire team. Thank you so much for being a Member and we look forward to serving you more in the future!

• m

  monica alvarez
  4

  I would like to edit my first review. When I walked in to the branch they were great and processed my loan very quickly. Customer service also reached out to try to resolve my issue. I still recommend that they get more customer service representatives to help people who call in. It’s not possible to always go in to the branch. I will leave my original review below since I am not sure this issue has been resolved. Horrible! Trying to contact customer service about a loan and was on hold 25 min. I had to call back and I used the call back option. They called me back but now I have been on hold for another 25 min and no one has picked up, this is with the call back option! I just joined today and am already regretting the decision. I need to find an institution that answers phone who has time for this?

  Response from the owner

  Monica we are truly sorry for your experience. It is our goal to provide consistent, exceptional service to each Member but we clearly fell short in this instance. We take your feedback very seriously and appreciate that you took the time to review us. I understand our Assistant Manager of Consumer Loans, Andrea, reached out to you today; thank you for giving us the opportunity to make things right. If you need anything else, please call 800.462.8328 and ask to speak to Andrea W. We appreciate your Membership and look forward to serving you again soon.

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  Aaron Czerniak
  5

  SchoolsFirst is by far the best bank I have ever used. They are so focused on the customer and it shows. As you would expect, branch locations aren't as numerous as some of the bigger corporate banks. However, the overall customer service, co-op ATMs, and eDeposit (which lets you deposit checks from your smartphone) more than make up for it. They have competitive mortgage and auto loan rates too. If you are eligible for membership, I highly suggest you take advantage.

• S

  Steve Berezin
  5

  I get good service when I go in. However their 800 number continuously disconnects. This is a major red flag for a bank and it would make me be nervous to keep my money there. However later they contacted me and it seems to be OK.

  Response from the owner

  Steve, we sincerely apologize for the difficulty you experienced when calling our Member Contact Center. We were experiencing some technical difficulties with our telephone lines yesterday and the phone lines are now fully restored. We heard that Lauren was able to contact you and address your concerns over the phone. Please feel free to contact us if you need any additional assistance. Thank you so much for your Membership and look forward to serving you more in the future!

• R

  Ruby Nolasco
  5

  I opened an account about 3 months and have always received great service. Their Live chat is so useful and the bank tellers in this location are very attentive and friendly.

  Response from the owner

  Welcome to the Credit Union family, Ruby! We're thrilled to hear you're enjoying the benefits of your Membership and look forward to serving you for many years to come.

• A

  Alejandro Sanchez
  5

  Always had a great experience . The people are always very friendly and the wait in line goes very fast. Me and my family love this bank .

  Response from the owner

  Alejandro, thanks for the great review! We appreciate your Membership and look forward to serving you again soon.

• R

  Reg ulator
  5

  Started going to this location because of the awesome people they here. Always been helpful with any questions. Also have a free coin star at the front.. What more can we ask for?