SchoolsFirst Federal Credit Union - Long Beach (2nd Street) 2nd St, Long Beach

SchoolsFirst Federal Credit Union - Long Beach (2nd Street) Reviews

• N

  Nicole Taylor
  1

  This Credit Union was terrible for non-member customers. It’s atm took my checks, had some failure to roll them back, gave me a receipt, but then took my card. They had just closed. How does a bank close for a weekend without making sure their atms are in working order? When I panicked and attempted to contact the institution to find out how to address the issue, I was greeted with condescension. When I wished to complain about how I was treated, “Veronica” from their telephone customer service essentially told me that I couldn’t because I’m not a customer of their specific credit union. Some customer service. Well, if I ever was going to consider opening an account it most certainly would NEVER be here.

• J

  Jonathan Archer
  5

  I don't know how a bank can be better the Schools First for personal banking. Always A+ Service. and I have been a customer for 20+ years. (OCTFCU days) My Last visit is an example of how they really stand out. We are going through a Home Purchase and Home refi (at same time) we needed a Transaction History for November to be signed by them. Because it was just me and we needed both my account and wife account, this required some work for them to call and validate with my wife. However, Jonathon said they would take care and email me and my wife the transaction histories within the hour. 15mins later I got the email. 20 mins after that I received a call from Jonathon Making sure that I had everything I needed...the extra call at the end was really what puts this banks CS over the top.

  Response from the owner

  Jonathan, congratulations on the home purchase! We are ecstatic to hear the team at Long Beach was able to assist you with what you needed and made the processes as easy as possible for you and your wife. Your kind words are truly appreciated and we look forward to serving you for many more years to come!

• K

  Kate L
  5

  I’ve never felt so good about a bank before. I actually feel good about putting my money here as opposed to a giant corporation, but also I have had a great experience every time I have been to this branch. They’re super helpful (and I have some random requests), and always incredibly friendly. The last time I went I ended up chatting with the teller for 10-15 min just for fun. Plus they have a lovely bathroom and water, which is nice if you’ve been walking around 2nd Street. Plus their app had been super useful, and any emails or phone calls I’ve made have been super easy too. I can’t imagine anywhere else I’d like to keep my money!

• M

  Madrona Beach
  5

  Credit unions kick ass. I've banked with them ever since the for-profit banks almost destroyed the global economy in 2008. SchoolsFirst is especially great-- excellent customer service, with special programs (like its Summer savings account) that specifically cater to teachers' needs. I've had nothing but positive experiences at the Belmont and UC Irvine branches. Only limitation is that they don't offer their customers a safe deposit box service at ANY of their branches.

• B

  Beverly Jobe
  5

  Love this credit union! They always put their customers first before anything. After being on time with payments for my personal loan, the interest was cut in half.. what bank does that?? Love

  Response from the owner

  Beverly, we just adore our Members and are so thankful for your Membership. We're also happy to hear you're enjoying one of the great features of our personal loan! We're always here for you, so if you need anything, please be sure to let us know. We look forward to serving you again soon.

• A

  Adrian AirbnbAssistantCOM (LogoQRCode.com)
  3

  this union keeps my cash deposits for 2 days :~( even the ATM machine is smart and checks the bills right at deposit.. Need to be improved, other credit unions does not do this !

  Response from the owner

  Adrian, we sincerely apologize for the inconvenience you recently experienced at our ATM. We take your feedback very seriously and we appreciate you taking the time to bring this to our attention. We would like to have the opportunity to speak with you to see how we can help. Please give us a call at your earliest convenience at 800.462.8328 and ask for Yendi G., the supervisor at our Long Beach - 2nd Street branch. We look forward to hearing from you.

• k

  keith whipkey
  5

  I absolutely love this bank I glad I signed up with them Absolutely friendly staff they will help you with anything you have love their app you could do a ton of things I I was approved to get their master rewards credit card Good rates and good Rewards And they have a easy process to Get a loan at good rates and I recommend anyone Signing up with them if they can

  Response from the owner

  Keith, we are thrilled to hear how happy you are with your Membership. We think our Members deserve the absolute best and it is wonderful to hear that we are meeting your needs. Thank you for your Membership!

• V

  Venice Athletics
  5

  They did a exceptional job for the Athletic Department, Giving us a benefit package to offer parents and also benefit the school. A+

  Response from the owner

  Thank you for the review! We look forward to serving you again soon.

• E

  Ernesto Lozano
  5

  Awesome service! I'm so lucky to have been helped by Brenden, Guillermo and Chris. Very friendly, professional and genuine.

  Response from the owner

  Ernesto, we are so glad that our team at Long Beach was able to serve your needs! Thank you for being a Member. We look forward to serving you again soon.

• a

  ashley boyd
  1

  This specific location has taken my money at the ATM and not deposited it TWICE! My money then goes missing and then I have to open an investigation before I can get my money back. Absolutely unacceptable.

  Response from the owner

  Ashley, thank you for bringing this to our attention. We apologize for the frustrating experience at our ATM. Our team has looked into this issue and you shouldn't have any more issues using this ATM. Thank you for your Membership.