Scenic Community Credit Union Hixson Pike, Hixson

Scenic Community Credit Union Reviews

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  Michael Price
  5

  I've used a checking account at SCCU as my small business account for 2-3 years now, and they've always been great. I haven't had to contact customer support very often, but when I have, they've always taken care of me within a few minutes of picking up the phone. I decided to leave this review because I saw there are some negative reviews, so I just wanted to let SCCU know that I'm happy with their services!

  Response from the owner

  We appreciate your 5 Star review Michael! Glad we continue to bring financial peace of mind to our members!

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  Gaye Fidelibus
  1

  We have three auto loans with SCCU and make payment before or on exact due date. For the fourth month in a row we received a late notice when payment has been made. Customer No Service!

  Response from the owner

  Good afternoon Gaye, we appreciate you speaking with us over the phone today! We would like to apologize again for our error and we are committed to making sure this is no longer an issue in the future. Please do not hesitate to reach out with any concerns (423)875-6955

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  Demetrius Beasley
  5

  My experience is always pleasant when going to scenic community credit union. Stephanie Penson is always a joy to work with. Always pleasant and easy to deal with. Customer service is always superb!

  Response from the owner

  Thanks so much for sharing your feedback! We’re glad to hear that Stephanies performance exceeded your expectations, and we’ll make sure that she receives the recognition she deserves!

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  Dan Jennings
  5

  We recently joined this credit union, as our previous SCCU experiences—conducting shared branching with another credit union—were always pleasant and positive. Very friendly and professional staff (e.g., Nicole). We highly recommend this SCCU branch.

  Response from the owner

  Dan, We greatly appreciate you sharing your experience with our Hixson team at SCCU and the 5 Star review! Thank you!

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  John Ledford
  4

  I have many good relationships with the employees at SCCU in several locations and have been a member for over 10 years. I love to see and work with Stephanie and Linda every time I go in at the Ooltewah Branch! Both of these ladies are "pros". Stephanie always has something good and kind to say to me! Also, my experiences with the Loan Department have been kind and professional. Shirley (at Oolt) and Gail (at main office) have been more than helpful to me and my family for years!! Kristin is helpful when I need help online or by email. Credit Unions have many advantages and we are blessed with great employees like these ladies! Thanks

  Response from the owner

  Thank you so much for your amazing review! We are so happy to hear that you are enjoying SCCU as your Credit Union! Please let us know if we can help you with anything further, and thank you for taking time out of your day to leave us this super kind review. From all of us at SCCU family, we look forward to seeing you again soon!

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  Carol Wilbanks
  5

  SHOUT OUT !! - I had to reach out today and post what awesome service I received from Gayle Moates with SCCU. She was very clear in her explanation of the details of my new loan and answered all of my questions. I greatly appreciate her hard work and kindness during the process. #Happycustomer

  Response from the owner

  Thank you Carol for being a loyal member with SCCU and the 5 star review!

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  Joyce Lewis
  5

  Everytime I go to the Drive Thru the teller calls me by name. The tellers at the Main Office in Hixson are awesome and gives great customer service. I will highly recommend friends and family to do their banking needs with SCCU. 😊

  Response from the owner

  Thank you for the 5-Star review Joyce! We appreciate your recommendation!

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  Michael Knaby
  5

  I'm a new customer to SCCU, I had a few issues that were on my end. Called in at 1657 which is at the end of the day for a banker and talked with Linda. Linda spent about 10 minutes and walked me through step by step instructions, on what I needed to do and helped me fix my issues. Thank you SCCU and Thanks Linda !

  Response from the owner

  Hi Michael- At SCCU its our goal to bring financial peace of mind within our community! Thank you for the support with your review!

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  Lawrence Wright
  5

  I've been doing my banking here since 1985 and have always had exceptional service .

  Response from the owner

  Thank you for your 5 star review Mr. Wright! We appreciate you for being a loyal member to SCCU!

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  Clinton Gipson
  5

  Dealt with Gayle McGill-Moates on a Saturday morning, as well as two tellers and at least one other team member at the Hixson, TN branch. It was the absolute BEST experience I have ever had with any type of bank, credit union, or other lending institution !!! All were extremely courteous, professional, and helpful in every way. The entire process was less like a business transaction, and much more like visiting with friends, or favored family members. I appreciate their help so much, and have to say, Scenic Community Credit Union has definitely earned ALL of my business going forward. Thank you all very much.

  Response from the owner

  We appreciate you, Clinton! Thanks for the kind words.