SCE Credit Union - Boyle Heights Branch 1st St, Los Angeles

SCE Credit Union - Boyle Heights Branch Reviews

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  Korey R
  1

  Once again I have problems with them. I continue to have issues with this bank. I would recommend to go somewhere else they don't try to help with your issues.

• K

  Korey Reyes
  1

  I have just opened an account and still have no account information. They did not send me a package like they said they were. They are holding my pay check for more than 15 days!! I have no access to my money for days. I have called but they refuse to give me my funds even though the check has already been charged. I had to call my employer's bank to see if the check has been charged. I have proof that the funds where cleared and the check is not a fake. Yet I have no access to my money. This has been going for weeks and I'm so upset. I was opening this account to transfer my money from my old bank and open my business account with them but by the looks of it I will be having to close this account. Its has been such a headache. Don't bother with this bank.

  Response from the owner

  Hi Korey. We’re determined to provide exceptional service and I'm sorry to hear we didn’t live up to that expectation. I would like to speak with you to learn more about what happened and see if there is anything we can improve on. I can be reached directly at 800.866.6474 x 2256. Thank You - David Vidaurri, Manager of Member Experience

• L

  Lino Perez
  5

  I’ve been a member For Several years now I’ll be going to this branch in Boyle Heights for the past two years since I moved into Alhambra very good people they remember your name they ask about your family they help you with just about anything you need for loans & debt issues I tell everybody my credit union SCE is the best I’ve been using banks for over 40 years now since I was a kid and this Credit union is the Best on the Block And he also got the Best call staff on hand when you have a problem you call in Their call staff is one of the best ever as well great job SCE I recommend you to everybody keep up the good work

  Response from the owner

  Hi Lino. Thank you for your wonderful review. We're driven to provide an exceptional member experience and we're glad that we're able to meet that expectation. I'll be sharing your comments with both the Boyle Heights branch and our Member Care Center. We look forward to assisting you again. Thank you! - David Vidaurri, Manager, Member Experience.

• u

  unique tweek
  5

  Visited branch to pick up a new debit card only to experience customer service you would expect when visiting a resort on vacation from all the employees at this location.Explained all the new features and benefits of my card,updated online services,and last although not least greeted me with a smile and bid me farewell with one.

• C

  Claudia Aviles
  5

  Great service and great bank! Only a few throughout LA but totally worth it!

  Response from the owner

  Hi Claudia. Thank you for your kind words. We’re driven to provide an exceptional member experience and we’re glad that we’re able to meet that expectation. We look forward to assisting you again. Thank you!

• V

  Vee Au
  5

  Very kind workers answered all my questions and explained in detail for a credit line I just opened with them.

• s

  steve carinio
  2

  The staff cares more about showing each other what they purchased Rather than helping the customer

  Response from the owner

  Hi Steve. We’re determined to provide exceptional service and I'm sorry to hear we didn’t live up to that expectation. I would like to speak with you to learn more about what happened and see if there is anything we can improve on. I can be reached directly at 800.866.6474 x 2256. Thank You - David Vidaurri, Manager of Member Experience

• C

  Cynthia Lechuga
  5

  They actually helped me, pay for my light bill, thank you Jesus

• V

  Vanessa Castillo
  5

  They are really helpful and really friendly

• E

  Eduardo Gutierrez
  5

  This is a good bank and they help you with your credit report, I sake a car with another financial institution, and refined with SCE federal credit union, even a low percentage of 2.45 and my wife and my wife report to the three credit bureaus, which Westlake did not report. to my wife and with a high interest, this bank is clear and helps people with good interests and take personal loans