Savings Bank of Walpole Marlboro St, Keene

Savings Bank of Walpole Reviews

• w

  william pine
  1

  35 year account holder! Called three times with a question. "We'll get back to you with answer." No call back! Very frustrated with a lack of responsibility.

  Response from the owner

  Good Afternoon William - We apologize for not returning your call and have heard from our team that someone was in touch to answer your question. Thank you for reaching out so we could address the situation. We truly appreciate your dedication to SBW in being a long-time accountholder. Please let us know if there is anything else we can do. Thank you.

• M

  Manning Driscoll
  1

  Was hoping to resolve the problems with them but they just want a fight! Will now post what they did to me ! No one wants to work with me? Get ready I don't give up!

• A

  Alexis Guajardo
  5

  I used to work here several years ago before moving back to my home state of Texas, which has now been almost 6 years, and everyone still keeps in touch with me and checks on me. Such a wonderful place to work and they have an amazing staff! I was honored to have worked here and worked with so many amazing people!

• J

  J S Flynn
  1

  Very nice people but do NOT expect to ever have anyone answer if you call. Worse, leave a message, again--no call back. Problem or Question: Get in your car, drive to your branch and talk to the very nice people there. C'mon SBoW, getting no call-back and having to drive to a branch in the middle of a pandemic is not smart. Edited: Bypass the main number, and call your local branch! They know how to get things done.

  Response from the owner

  Hello J S -- thank you for your feedback. As our community's local bank, happy customers are really, really important to us. Clearly, failing to return your phone call is not a good way to make you happy! We do not know how that happened, but we apologize --- would you be so kind to let us know which number you were calling when you tried to reach us and leave a message? We'd like to find out more. Meanwhile, thanks very much for banking with us.

• P

  Patrick Brown
  5

  I recently opened several new accounts and have begun the process of taking out small business loans. Every interaction has been far above expectation. Highly recommend this bank!

• L

  Life Challenge
  5

  Great customer service! No matter what inconsequential problem I have, no matter how many times I call, there is always a very helpful, patient person on the other end. I will never change banks.

• A

  Aj Britton
  5

  One of the only local banks that's not a huge cooperation trying to nickel and dime you for crazy fee's. They actually cashed a large tax return for me that I couldn't cash anywhere else because tax season was over. I'm not even a customer of there's and there was NO FEE at all. I heard they may be merging into one of the big guys which I hope does not happen. It's the last one that actually help people and not just try to get as much as possible from them.

• s

  scott sawyer
  5

  It's a great bank. I have been with them for a long time.

• T

  Tom
  4

  Happy with the customer service and so far everything has been hassle free.

• A

  Ave Richards
  5

  Great customer service, the staff are very friendly and helpful.