Sandia Area Federal Credit Union Coors Blvd, Albuquerque

Sandia Area Federal Credit Union Reviews

• G

  Gary Lemmel
  5

  When I bought my new truck the dealer wanted to charge me 2.99% intereston a loan. My credit score is in the high nintys. I told them that I could get a laon at Sandia Area.CU for 1.89%. My wife and I have done worked with SACU in the past. The dealer proceeded.to get the paper work done with a loan from SACU and without me even talking to the bank the loan went.through and I nm got my truck and a loan package from the CU. It was seemless and trouble free. Thank you SACU.

  Response from the owner

  Gary, thank you for taking the time to leave us a 5-star review! We greatly appreciate you and your wife being members with us.

• M

  Michael Skroch
  5

  Update April 2019: I provide a 5-star review because banking is about trust, and this credit union has helped me in a number of urgent situations with regular accounts and loan accounts in a way that shows they wanted to help their member. More importantly, when some things went wrong in the past and recently with their service, they listened and quickly corrected their errors. We're all human and it's hard to ask for more than admitting an issue and fixing it in quality customer service approach. That is actually rare and my thanks goes to Etta Kwon, VP Branch Operations at Sandia. She helped me after seeing a negative review here, and after that, I gave her a call to correct a problem. These interactions are a good sign Sandia Area cares about feedback. The Branch Manager of this location also acted with urgency multiple times to help get things done! Update Aug 2017: I've had occasion to go into this branch several times and have noticed a significant customer service improvement in their approach and interaction with customers. Thanks Sandia Area! The remainder of this review is historical. Original 2015-2-16: I had an original 1-star review before these two updates because of multiple bad experiences. In one, a staff member there called me out in public, in the lobby, in front of other customers, with negative personal account information. My calls about that experience to a couple of levels of management above showed the problem then was clearly trickling down from management of this credit union to the staff that service customers. Ms. Kwon assures me changes have been made, so I have to be fair in my review.

• D

  Dennis Newton
  5

  Anthony was amazing and honest. I had miscounted the cash I was depositing and he informed me that I actually had more cash than I had stated. Thanks for taking care of me. Greatly appreciated.

  Response from the owner

  Dennis, thank you for taking the time to leave your 5-star review. We appreciate you being a member of Sandia Area.

• L

  Lonetta Gallegos
  5

  Worked with Ms. Baca, Alexa who went above and beyond with great customer service. Answered all questions knowledgeably and honestly got me to not only keep my business with the bank but move more over. Very satisfied with the service I was provided

  Response from the owner

  Lonetta, thank you for taking the time to leave us a 5-star review! We greatly appreciate it. Thank you for being a member!

• D

  Daniel Chavez
  5

  This bank has been awesome with me any questions or issues they have gladly helped me with. They are definitely helpful and easy to work with. 🙂😁👍

  Response from the owner

  Daniel, thank you for taking the time to leave us your positive feedback and 5-star review! We appreciate you being a member.

• j

  jguerre748
  1

  They can't seem to find out who's working on what and when things take affect. One person hands something off to the next and the next person misinforms you because they have no clue what's going on. I have had to go back 3 times for one auto loan. Its been an unpleasant experience to say the least.

  Response from the owner

  While we cannot publicly discuss your account, we would love to work with you directly. Please contact us at [email protected].

• M

  Mle
  1

  I AM SO SICK OF THIS CREDIT UNION!!!! I have had an account with them since I was 6 years old (22 years) and I have finally had enough! Over the past two years this bank has been the most inconvenient , unaccommodating, nightmare I have ever experienced. Whether it's exorbitant fees, extended pending transactions, ONLY ALLOWING ME TO USE 500$ OF MY OWN MONEY A DAY, or the CC Rep just not being able to help, its a thousand things. This credit union is incompetent. I cannot wait to switch to Nusenda this afternoon.

  Response from the owner

  While we cannot discuss your account puclicly, we would like the opportunity to talk with you further. Please email [email protected].

• H

  Heather C
  5

  Had an issue with over draft fees due to a misunderstanding on my part but the manager David hicks at the branch helped me find a solution and he was super nice very helpful would highly recommend.

  Response from the owner

  Destiney, we appreciate you taking the time to leave us your feedback and 5-star review! Thank you for being a member.

• T

  Toby Atkinson
  1

  Gigabook service wanted to give me an appointment at the wrong location. I chose Westside and New Account but it showed me a map to Palomas address in NE Heights.

  Response from the owner

  Toby, we are sorry to hear about your negative experience and review! We'd like to discuss this further with you, privately. Please email your contact information to [email protected].

• F

  Frank Velasquez
  5

  We had a very good person to handle our needs. Alexa was great with our loan and was kind enough to help us.

  Response from the owner

  Frank, thank you for taking the time to leave us a review! Thanks for being a member!