San Luis Valley Federal Bank Edison Ave, Alamosa

San Luis Valley Federal Bank Reviews

• E

  El Ca
  2

  Seriously, downtown Alamosa drive thru.... why the heck does it take sooooooooooooo long. .....from the lanes all you see is chitty chatter.

• D

  Dee Gee Purkey
  5

  I am very impressed with the care & dedication that Darrell Meis showed my sister during the purchase of her forever home. This dream may not have been a dream come true without him. We are all grateful to him.

  Response from the owner

  Thank you for taking the time to leave a review Dee! We feel the same way about Darrell!

• M

  Mike Barela
  5

  Very friendly and down to earth very professional and knowledgeable in their field . I would recommend this bank to everyone. Amy Gonzales was being trained her instructor was very professional and friendly .SLVF is lucky to have such great assets with them as employees. Keep up the good work .

  Response from the owner

  Thanks for taking the time to give us feedback! We are very lucky to have both Pauline and Amy!

• C

  Cheyenne Bierman
  3

  The bank is ok, there is some hidden fees they don’t talk to you about, I had this bank for 5 years and they just seem behind in technology. The app is ok. The biggest thing that gets me, these guys never answer the phone. Doesn’t matter on which location I call. So your telling me I have to drive 25 mins just to get a simple number that a wonderful representative could have given me over the phone. The feel bad for the older clients.

  Response from the owner

  Good Afternoon Cheyenne, Thank you for taking the time to leave a review. All our fees are public, and at account opening, we give out a list of possible fees that may apply to your account type. If needed, I can provide another copy for you. I also apologize for your poor experience regarding the phone calls. Our phones are a big part of our business, and we strive to make them always accessible. We have had higher call volumes due to recent events; however, I will pass along this information to those that manage our phones. Finally, we have taken great strides to remain competitive with banking technology, but I would like to hear where we can improve if you have recommendations. Please feel free to email me at [email protected] or call 719-589-6653. I would appreciate your feedback! Thanks, Kyle

• A

  Amy Nava
  1

  Worst bank experience ever! Too many policies. Too many fees. Employees are clueless and always have to ask another employee. Business Card constantly gets denied use on websites due to possible fraud- buying a computer on best buy is not fraud. Buying paper and office supplies online isn't fraud. Wanted to charge me 25 cents per page to print statements. $17 annual fee plus $10 a month is ridiculous.

• K

  Katy Plumb
  5

  Super friendly and accommodating staff. They know you by name, take good care of you, and are very polite. There is even the option to do online banking which makes it super easy to transfer money. So proud to be apart of this bank.

• D

  Dylan Brown
  5

  Andrea helped us with our home loan and did an awesome job. They have our business accounts personal accounts and home loan. They have been so great to work with!!

• R

  Robert Taylor
  2

  Never answer the phone I couldn't get them to to notorize some documents and I have an account there. Looking for a new bank.

  Response from the owner

  Good Morning Robert, I’m sorry to hear you had difficulties reaching us. If you’re talking about the 4th of July week we had a power surge from a lightning storm on Sunday night that took out our phone equipment. We had to special order in new equipment, and that took a few days to get shipped in and installed. I apologize that it made doing business with more difficult. It was less than an ideal situation for everyone. Regarding the notary, there are some documents that our legal counsel prevent us from notarizing. If you’d like to discuss this further please feel free to give me a call at 719-589-6653 and ask for Kyle.

• J

  Justin D
  5

  Great bank, I have been banking with them for 15+ years and they have always been helpful throughout different life events. Always friendly staff!

• j

  jane medina
  1

  Ariel Haslett is truly a nightmare. Crazy how someone like this able to work here.

  Response from the owner

  Jane, I'm sorry that you had a negative experience with SLVFB. Thank you for taking the time to leave a review. I want to talk to you about this issue further. If you are interested, please feel free to call me at 719-589-6653 and ask for Kyle. Thanks