San Juan Credit Union S 200 W, Blanding

San Juan Credit Union Reviews

• L

  Liz Tom
  1

  I’m shocked by the treatment I’ve received from this organization. I received a charge to my account that did not make sense, so I called to receive clarification. The reasoning the teller gave me was inaccurate, so I asked to speak to a supervisor. She stated she would investigate it and call me back. When I received a call back the new reasoning also didn’t make sense. At this point, I asked to speak to a supervisor myself. I was told she was OUT to lunch, then that the supervisor was ABOUT to head to lunch, next the supervisor was in a meeting, the supervisor would call me back, a few times I was even placed on hold for 15 minutes and hung up on without speaking to anyone. Another teller sent me to the “supervisor” which ended up being a voicemail which she later said was because the supervisor was on vacation. I was given countless excuses, and NO ONE has told me exactly why these changes were made to my account except a bunch of made-up reasons that the staff hang up on me for when I proved them wrong. I highly recommend watching your accounts closely! It’s sad how unprofessional and greedy people can be.

• P

  Paul Campbell
  5

  This is a small-town credit union in an isolated part of the country. As such, SJCU provides friendly, accessible, and personalized customer service. Tellers will know your face after a few visits, and will be able to guess the likely reason for your visit. I've also received excellent customer service over the phone, which is answered by a real human every time. You won't get this kind of service and personal attention from a large corporate bank, or a bank in a large city.

  Response from the owner

  Thank you for your kind words Paul! We love our members, and try to give them the best possible experience any time we have an interaction. Thank you for your feedback!

• M

  Mason Yellowman
  1

  Poor customer service, poor member verification protocols, poor return call times, poor management of my HARD EARNED MONEY. And when you call them to "help" assist them with the way your account is handled, they get offended & have the nerve to tell you to be more respectful over the phone, when as a customer you are concerned with where your money is going, they should accommodate to me, not protect their incompetent "tellers". Thus far the WORST financial institute I have ever came across, they will be losing my business and of course I will be taking my interest on my vehicle loan I have with them and be more then happy to give it to a REAL credit union.

  Response from the owner

  Mason, we're sorry you had a bad experience. We do our best to accommodate all of our members with the best customer service possible. We follow very strict verification guidelines, and if we failed to meet expectations, I do apologize. Over the years, we have implemented new protocols, as well as new phone systems, training and other measures to improve in these areas. Sometimes it takes longer than we'd like, but rest assured that we are trying our best to make San Juan Credit Union a financial institution that members can love and trust. Thank you for the feedback!

• B

  Brenda Lee
  1

  If you have ever tried to call into this bank you will agree that their customer service sucks. We have made almost a dozen trips in and left phone calls for the manager to call us on an issue....no calls back. If their internet goes down, your card won't work. No after hours help.

  Response from the owner

  Brenda, we do our best to accommodate all of our members with the best customer service possible. We have been implementing new systems the past few years in an effort to alleviate the pains of lack of communication; we do offer an after hours hotline now as well. Thank you for the feedback!

• J

  Joella Meyer
  5

  They are the best bank. The staff are friendly and easy to work with. And they do all they can to help you. They are the best bank that I have banked with.

  Response from the owner

  Hi Joella! Thank you for your kind feedback! We make it a priority to offer the best services and member experience possible. Thank you for being a valued member!

• M

  Michael Bradford
  5

  I use San Juan Credit Union for all my financial needs.

  Response from the owner

  Michael, we're glad we can be of service to you for your financial needs! Thank you so much for the positive feedback! Have a wonderful day.