San Antonio Citizens Federal Credit Union Curley St, San Antonio

San Antonio Citizens Federal Credit Union Reviews

• J

  Jerry Polk
  5

  I have been a member since 1975 tryed other banks but have always been loyal to the credit union

• S

  Sandy Cruz
  3

  Great small bank. I wish you guys treated your Spanish speaking clients better. My mom calls and you guys are not really helpful, give her a number to call and just hang up on her. Then when I call back (as her translator) with her you guys are pretty rude to me and I have to fight/beg for assistance.

  Response from the owner

  Hi, we're very sorry to hear about your difficulties. We have 7 employees at the Credit Union who speak Spanish and can help you. If you do not connect with one of those employees immediately, please request to be transferred and leave a voicemail if necessary. We try and return all calls by the end of the day.

• M

  Melanie Scaife
  5

  We have been banking with San Antonio Citizens Federal Credit Union for over thirty years personal and business wise. Very friendly and knowledgeable staff. Feels like family when we go in to do your banking and its funny that when someone leaves its like we are losing our family member and or friend. Thanks for all that you do and for the great experience of banking with you for thirty years.

• J

  JO Kelly
  1

  I'd seriously don't recommend this place, unless you'd prefer to be treated as a second class citizen. I was recommended to this place by an old but powerful friend. Ended up speaking with an Hidie Smith, she ran some numbers for a refinance for a car I've recently purchased gave me Exactly numbers via Telephone so that's documented. Asks me so come in and speak with Erica the following Monday due to colliding schedules, she also went over everything with Erica that Friday so there would be no confusion come that Monday with Erica Sense she would be on vacation. So I ask for an early day at work that monday and rush over to San Antonio Credit arrive about 4:40pm. Sit down with Erica and hear that everything that was discussed before hand wouldn't be possible, down payment had changed interest rate had changed. Which is a huge inconvenience to me!!!!, Because if that was the case these two (professionals) should have came to that conclusion the previous Friday before I lost time gas and money asking for an early day at work and rushing to get there on time. Just to be lied to rushed out the door which in my guess so Erica could be out of there by 5pm. Overall very misinforming, vaig, and no interest in customer satisfaction what so ever, I've never dealt with such incompetence could be do to area and not much being out there. All I can say is steer clear!!! P.s. I gave better customer service as a teenager Working for Metro.

• S

  Sandra Huffman
  5

  Carrie was excellent in the services she assisted us in. Very personable and professional. She helped us with several services at one time and provided us with all the information we needed. Very impressed with this banking institution.

• D

  D Fin
  5

  Great service, friendly staff! Only negative is no deposit box for after hours

• S

  Sarah Denney
  1

  Very disappointed Dade City branch will be moving out of the heart of downtown.

• t

  taylor oneal
  5

  I love them so nice and sweet to me and help me when needed

• L

  Linda Leon
  3

  Only bad is they don't open sat. But they do great service

• P

  Paul Mendelsohn
  5

  What customer service is all about.