Salem Five Bank Highland Ave, Malden

Salem Five Bank Reviews

• R

  Rachel Casserly
  1

  Lost my job because of covid. I owed them money, was in fact going to be paid off. My account was still attached to the IRS and Salem Five corporate (not this location in particular) took what I owed without my permission from this 1,400 stimulus check when they had the opportunity to take from 3 other checks. If you had reached out by phone number which I had told them my phone was off and to respond by email when I was trying to pay them back and reopen my account. Then you reach by EMAIL. I'm glad that it's paid off and I can move on from this bank corporation. Thank you for not taking myself back as a customer.

  Response from the owner

  Hi Rachel, we are sorry to hear about your experience. If you would like to discuss further, please call 1-800-850-5000 and ask for a manager. Thank you.

• J

  Jin A
  1

  Very bad service by the workers. Every time I go in, they never greet me and I realize that it is a habit so I decided to close my money market account. I was originally planning to bring most of my money to this bank, but after constant bad service I've decided to go somewhere else. The Black guy that close my account didn't even ask me the reason why I am closing it and he was on the phone when I walked inside. Also the Spanish guy saw me and didn't even say he will be right with me in just a minute.

  Response from the owner

  Hi Jin, sorry to hear about your experience at this branch. We always strive to greet all customers and make them feel welcome in our branches. If you would like to speak with a manager or if there is anything else we can do for you, please call us at 1-800-850-5000.

• V

  Victor G Catricala
  5

  I've had a checking account with Salem Five for going on 9 years and I have no complaints! My parents have also done plenty of business with them for over 25 years! Great bank ocerall!

  Response from the owner

  Hello Victor, Thank you for your kind words. We appreciate your continued business, and hope you will enjoy 25 more years with us.

• C

  C C
  5

  Was at this branch recently, Janine was very helpful and pleasant to deal with.

  Response from the owner

  Thank you so much for leaving a review. We will be sure to let Janine know!

• J

  Jack Chau
  5

  Great amazing bank. Great nice staff. Really love it.

  Response from the owner

  Hi Jack, Thanks so much for the five star review. We love to hear when you’ve had a good experience and will be sure to pass along the Kudos!