SAFE Credit Union Sunrise Blvd, Citrus Heights

SAFE Credit Union Reviews

• C

  Carlos Castro
  4

  My visit here to the ATM drive through was quick and easy plus I really like that the location is on a corner so it makes nice to stop in get your banking done then make your way out without any issues. Overall the location looks great and is doing really well but unfortunately the inside on the entrance always seems to smell of a molded floor like there is some kind of water leak or rain water that collected and never drained or was floor cleaned by a carpet company.. Hopefully this will be repaired soon as mold triggers hive reddish colored cheeks for me.

  Response from the owner

  Hi Carlos! Thank you for your review. We will be sure to look into this.

• R

  Richard Bejar
  5

  I was immediately acknowledged and greeted upon walking into this Safe CU location. I was assisted by Kim Reed, Member Service Representative. Kim was professional, upbeat, friendly, and provided accurate services. Other Financial Institutions could learn a lot from this Credit Union location. Thank you Kim Reed!

  Response from the owner

  Thank you for taking time to share feedback regarding your experience with SAFE. We will be sure to pass your feedback along to the Branch Leadership for recognition!

• K

  Kit Kat
  5

  Brianna W. Was so helpful with my appointment. She took time to make sure I knew what I was signing and answered any questions I had. I felt like she genuinely cared about helping us, and even though we took a good chunk of time, her courtesy and thoughtful attitude made me feel welcome there. This isnt my normal branch but I honestly felt better here then I do at my normal CU! Thank you for making my experience a great one, Brianna. :)

  Response from the owner

  That is so awesome to hear, Kit Kat! Thank you for the wonderful feedback!

• L

  Laurene Baldridge
  5

  The best credit union you could belong to. I've been in customer there for years and they've always taken care of me. I highly recommend it

  Response from the owner

  Hi Laurene, Thank you for your review! We love hearing from our long standing members. We look forward to serving you again soon!

• S

  Sandra Murillo
  1

  Worst customer service ever, Dallas Ibarra had an attitude problem,was having a bad time with a bank member then walked over to me and i asked 1 question and she let her stress out on me. very rude & unprofessional. Was thinking about opening a new account there but i wont be doing so now.

  Response from the owner

  Thank you for your feedback, Sandra. We are so sorry to hear of your experience! This will be forwarded to that branch's leadership for coaching purposes.

• R

  Ranada Roberts
  1

  Staffing is very unprofessional. Shouted out my mother's banking information trying to embarrass her in front of customers . Even after being asked to lower voice she purposely did it again. Atm machines are very slow , takes a good 7 min to withdrawal cash due to slower/ outdated system. If you are thinking about car loans. Please know if you bank with someone else you can not pay with a debit card. You must write a check. I advise to explore all credit union options before Safe. It's time they get back to basics and cater and treat customers with Dignity and Respect. If you want to be judged, use outdated systems , and have a teller try to embarrass you because of your Race and Financial Status or what they perceive is your financial status, then bank with this company and location. If you work hard for your money and would like a bank to represent that DO NOT BANK HERE

• T

  Ty Hamby
  5

  Shout out to Bella K. for her professional attitude and fast service. I came into the branch expecting disappointment. She and her staff worked quickly to satisfy my needs. Very happy customer.

  Response from the owner

  That is great to hear, Ty! Bella is truly an asset to SAFE & we will make sure that we pass this on to her leadership. Thank you for choosing SAFE.

• R

  Ryker Varcados
  1

  Horrible staff, came in for a withdrawal and got asked about my credit card payments and if I wanted to set up auto payments because it was a day late and I had already posted payment earlier that day. I don’t want to be questioned on my finances when I’m just trying to take out money to pay bills

  Response from the owner

  Hello Ryker, Thank you for your review. We can definitely understand how it would feel to be questioned about a past due payment. Please know these suggestions are not offered as a form of judgment and we do apologize that your experience came off in this manner. Your review is important to us and we will strive to improve each and every day.

• A

  Aree Barclay
  1

  Costumer services was low and some guy kept interfering with the tellers more by interrupting conversations overall very poor costumer services could be better to just have wire transfers online like most banks instead you have to pay a fee to do it inperson and under treated by employees

  Response from the owner

  Hello Aree, Having to visit a SAFE branch to complete a wire transfer can be inconvenient. SAFE strives to ensure our wire transfers may be completed with the highest security by identifying our members in person to ensure their funds are secure. We are sorry to hear the experience in the branch did not meet your expectations.I am hoping that we can connect to further discuss the issue and, perhaps, the opportunity to make it right. In order to ensure the security and confidentiality of our correspondence, please submit your inquiry using our web-based secure messaging system.

• A

  Alayna Nash
  5

  The employees are sweet, caring, and resourceful. Melissa (I think that is her name) is great.

  Response from the owner

  Hello Alayna, Thank you for your review! We are happy to hear of your great experience and will be sure she receives recognition!