SAFE Credit Union Bruceville Rd, Elk Grove

SAFE Credit Union Reviews

• J

  Johnny Martinez
  5

  Great bank. Excellent customer service! I've had golden 1, wells Fargo, us bank and bank of America, they are all terrible banks. Safe Credit Union is way better in terms of service, privacy and customer satisfaction. The app is also excellent. I highly recommend this bank. They also have true free checking accounts. Thank you safeCU!

• G

  Goo Go Waaat
  5

  In n out in no time. 5 star for my 1st visit here on 7.16.21 Friday. Clean and cool environment. Cust. Reps. Was helpful in getting what I wanted done. Hopefully it will stay this positive way. Better than schools fcu on Laguna Blvd. Keep it up SAFE!

  Response from the owner

  Hello Goo Go Waat, Thank you for taking time to share your review. We sincerely appreciate your feedback and are happy to hear you had a great experience with us!

• L

  Loan Tran
  1

  This location their staff members are extremely lazy. The manager should know your front line staff. They aren't greeting people walking in but rather gossiping about their personal lives. They treated like at home so much for professionalism. Who is the manager at this location? How do you not know what your people are doing? Unbelievable! I wondered the bankers are qualified?? They do not have the knowledge to explain or resolve any issues. I came in an awaited half an hour. Nobody wants to talk to me. I have to go thru the membership to ask a question. I was banking with them for at least 17 years plus.

• S

  Sourya P.
  5

  This morning I called in an issue with quickbooks gopayments. Btw they suck so dont use them. I'm going with square. I had the pleasure of talking to Jonathan Estrada. He was so caring and helpful. Went the extra mile to help and reassure me that everything was gonna be ok and solved my issues. Thank you safe for hiring great people to serve us. Sourya.

• M

  Marisa Almor
  4

  Of all the banks I've dealt with, this one has the best customer service. No fees and willing to reverse charges when it's fair. Great on-line banking web and app. Good incentives. The only draw back: lines do get long at times.

• R

  Ricky Torrez
  1

  I been with the bank for over 15 years and this was the first ever time asking for an loan to purchase an car on the streets I make 6 figures and been on time on all my payments for an year an half I know my credit score is not very high.you would think they would work with me especially being a long time customer banking with them..very disappointing how I was treated

  Response from the owner

  Hello Ricky, Thank you for your review. Having applications declined can be difficult especially when you are long time member of SAFE. We do assure you we appreciate your long standing membership. While our loan applications are based on credit profiles, there may be some other programs we can offer to assist at this time! I am hoping that we can connect to further discuss these options! In order to ensure the security and confidentially of our correspondence, we do recommend submitting an inquiry through our secure messaging system after logging in online. We look forward to hearing from you!

• A

  Adventure King
  1

  Worst customer service received at this branch, paying off my loan and closing accounts. Starting from the teller to their supervisor who did approval for a check deposit coming from my own account to safe account, my very own personal checks. Too many questions why check deposit is done. Try the service at this branch and other branches. Seems like you're not appreciated here for giving them work.

• E

  Elizabeth Zima
  5

  My elderly mother banks here. She is well treated and respected by the staff. Although there is usually a line, it goes quickly. The parking is somewhat limited.

• J

  Jenelle Mccray
  1

  I do not like this place, the woman Jennifer Millers was very rude, did not do her job respectively, and all I tried to do was deposit a check, and she was being petty claiming I wasn't the same person, so she went to get the branch manager and they both were being bigots ... I wanted to write a complaint , yet they refused to do that for me... I'm thinking about leaving this bank now these people are petty😡

• J

  Julian McFall
  5

  Just called because i lost my wallet, Sarah has been a GREAT help!

  Response from the owner

  Thank you for taking the time to provide your feedback, Julian! Losing your wallet is the worst feeling! We are so glad Sarah was such a great help!