SAFE Credit Union Ferrari Ranch Rd, Lincoln

SAFE Credit Union Reviews

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  Stephen Smith
  1

  So the people in this location are great -- but don't bother trying to call in for anything or even go online to use their messenger service. Every time I call in after going through all the menu options I'm on hold anywhere from 30 minutes to an hour just to begin the actual conversation. The online messenger service connects me to someone quickly but they must be talking to multiple people at once because every message takes them forever to respond to (to the point I would have been better off waiting for the hold time on the phone)

  Response from the owner

  Hello Stephen, Thank you for your feedback! I understand how frustrating it would be not to receive a response right away. I will be sure to forward your concern to the appropriate team. I apologize for any inconvenience you may have experienced.

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  Scott Ruskauff
  5

  I switched my business to SAFE and I couldn't be happier. I do a lot of transactions and even though it's a lot more work than a regular account, the staff their is ALWAYS friendly and helpful. They bring a positive felling when you go in there. They are open till 6pm which makes such a big difference. And they are open Saturdays too. Love you guys at the Lincoln branch.

  Response from the owner

  Hello Scott, We appreciate your review and are happy to hear of your experience! We look forward to assisting you again soon!

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  Walter P Hopkins
  5

  Our family does business at the Safe Credit Union in Lincoln. The staff is friendly and helpful. Great with loans. This Safe CU come highly recommended.

  Response from the owner

  Hi Walter, Thank you for your review! We hope you and your family continue business with SAFE for many years to come!

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  Tina Luke
  1

  If you like chaos and under trained staff, then this is the place for you. Making excuses that the "New System" is why you can't properly open an account even with 3 employees assisting. What a disaster! This location is a disgrace!

  Response from the owner

  Hi Tina, We are sorry to hear of your recent experience at this location. Although the recent upgrade has brought many changes, our staff should be trained on our new methods to complete standard requests. We are definitely looking into this further to ensure this is not a continued issue.

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  Kayla McKnight
  2

  The branch is amazing and the people are great. I have issues everytime I try to sign in. My account gets locked, my card was flagged and there was not resolution so I had to go in to get help. Did not have a debit card that worked for over 9 days. The app works regularly which is an improvement from my old bank but I hate having my transactions declined and having to answer a damn call to say it was me. Do text responses like Chase. Not sure that I’ll stay much longer at this point.

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  stacksboy
  1

  I'm a relatively long time member of SAFE CU, having a car and solar loan as well as the required account(s) to support those loans. Last year we'd obtained a HELOC with them; I made sure that there were no penalties for paying the loan off early. Earlier this year, we sold our house and thru that transaction, the HELOC was closed. SAFE CU charged us over $800 for closing the account "early". I called to ask them to reverse the charge and was denied. So a customer with good history, going through the normal transaction of selling his house, in the midst of COVID was wrangled out of $800 because of their rigidity. I won't be giving SAFE any of our business going forward.

  Response from the owner

  Hello Stacksboy, Having to pay an unexpected amount would definitely be concerning. Please know that it is not SAFE's intention on hiding any charges or fees from our members and we do include any early closing costs in our disclosures and our web page. We understand these may be missed and do our best to provide this information verbally as well. As this was not your experience, I have forwarded your feedback to the appropriate departments. If you do need any additional assistance, please contact us by phone at 916-979-7233 or through our Live Chat.

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  Marcia Koford
  5

  The helpfulness and efficiency of the staff running SAFE Credit Union have surpassed any experience I have had anywhere in my 60 years of banking. I cannot recommend them highly enough.

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  Courtney Brown
  1

  My money was stolen from here! They took $500.00 and I don’t even live here!

  Response from the owner

  Hi Courtney, thank you for sharing your important feedback with us. We are sorry to hear your recent banking transaction with us did not provide peace of mind. Please call us at 1-800-SEE-SAFE so we can get down to the bottom of this and make it right.

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  Valerie Arguinzoni
  5

  Marie the branch manager was so polite and helpful in assisting me and my father figure out how to set up his mortgage payments. Thank you for all your help!

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  Davy Gravy
  5

  Friendly staff that takes care of their clients! Great rates and all around great bank!

  Response from the owner

  Hello Davy, Thank you for your recent review!