SAFE Credit Union Watt Ave, North Highlands

SAFE Credit Union Reviews

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  Asiana Johnson
  5

  I called in and spoke with Joleen S. about getting a loan. She was very sweet, friendly, patient with all of my questions, and went above and beyond to figure out what was my best choice for the short term and long run. I am very pleased with the help and would love if her supervisor gave her a raise!

  Response from the owner

  Hi Asiana, Thank you for your review! We love hearing about our friendly staff and look forward to serving you again soon!

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  Nick Ivanov
  1

  Tried calling safe credit branch multiple times to pay my late fees and nobody answered. Got charged with more late fees. Don't put up a number to call if your employees wont answer.

  Response from the owner

  Hello Nick, We are sorry to hear you were not able to reach a representative. Our call center is available Monday to Friday between 9:00am and 6:30pm and on Saturdays between 9:30am to 2:00pm! We also provide other methods of contact such our Live Chat feature or secure messaging to ensure we may be contacted by the method best for you!

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  Holly Medeiros
  1

  Blamed me for fraudulent charges on my card because it was in the area I live in and dropped the case within two days, didn’t even look into it. I have had fraudulent activity on my card more times than I can count with this card when it’s on my person 24/7 and I have lost hundreds of dollars in courtesy pay fees during a PANDEMIC because I wasn’t actively using my card because it was in a fraudulent case. Absolutely HORRIBLE. I am 19 years old and I deserve to have a bank that has my back and doesn’t profit off of my hardships. This isn’t about this specific location either they probably have kind tellers and decent customer service but this bank as a whole is trash.

  Response from the owner

  Hello Holly, Thank you for your recent feedback. Having fraud on your card during this very stressful time would definitely be difficult. I am hoping that we can connect to further discuss the issue and, perhaps, the opportunity to make it right. In order to ensure the security and confidentiality of our correspondence, you may submit a secure message from our web page in the contact section. We look forward to hearing from you!

• E

  Ethan Keady
  5

  I walked into this location last minute today to open an account and received nothing less than the most friendly, curtious, and professional banking experience I've had to date. And I would say that's a hard thing to accomplish with a "last minute shopper" who shows up covered in sweat, heaving and stinking from work and a bike ride. Shout out to McKenzie and Selina, keep up the good work!

  Response from the owner

  Thank you for the wonderful review! This will happily be forwarded to the branch's leadership team, so they can provide Kudos to McKenie and Selina!

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  Laura Romero
  1

  Seems like you cannot get a call back or information anymore its very frustrating.

  Response from the owner

  We apologize for the long waits with our Contact Center. We are experiencing larger call volumes at this time. You have several options to connect with us. You can also use our online chat to connect directly with a SAFE representative. You can make an appointment at one of our branches at https://www.safecu.org/schedule. We also have resources on our website, safecu.org, that provide information about the system upgrade and other banking services at SAFE. We thank you for banking with SAFE and thank you for your patience as we navigate the new system.

• A

  AAMCO OF EL CAJON
  4

  The guy at the front desk sucks. Now, once we came in and talked to Derek Gore, our bad first impression changed. He was very polite and helpful. The manager should know better and move that person to the back of the bank.

• D

  Danny Bynum
  4

  Hi my Name is Danny and my mom passed away about a month ago and wanted to say. Your employee Kimberley Ross was really help in my time tragically and she did awesome job and to tell her thank you and God bless. 🤓

  Response from the owner

  Hello Danny, We are sorry to hear of the passing of your mother. Having a parent pass away can be extremely difficult. We are happy to hear Kimberly was able to provide you assistance in your time of need! Having compassionate representatives is what SAFE strives for.

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  Trey
  1

  Allison Wilson is completely useless at doing her job. She couldn't answer a single question without making us wait 10 minutes for her to go ask someone. On top of that this is the slowest pre-approved loan we have ever got.

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  Hope Stromko
  5

  every time fill welcome! clerks are always friendly! thanks for yor work!😊

  Response from the owner

  Hello Hope, Thank you for your review! We are happy to hear you have great experiences with SAFE!

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  Derek Nannini
  3

  Great service, but they need way more tellers on Fridays after 5. Pay days for most people. Was standing in line for alost 30 mins. 3 tellers and 13 of us in line...