Rusnak BMW Auto Mall Dr, Thousand Oaks

Rusnak BMW Reviews

• J

  Jay Jacobs
  5

  My Rusnak Experience: Buying a new car has been in the past has been a daunting task with too many people putting pressure on you to make a decision. However, dealing with Jeff Kaltman, Internet Sales Manager, was just the opposite. Jeff was eager to give me a competitive bid against my previous BMW dealer and it proved to be terrific. The whole process was fast, easy and even my wife felt that it was the best car buying experience ever. Jeff kept me appraised of every step in the delivery and financing of my new 2014 535D...all in all, I will be happy to come back to Jeff to give him my business. As an aside, the Rusnak service staff is the best in the business. Jay Jacobs

  Response from the owner

  Jay, thank you for sharing your experience with us at Rusnak BMW. I'll be sure that Jeff hears of your praise. Enjoy your beautiful new 2014 535D.

• C

  Connie Heitzman
  5

  Robert Hull is the best. He always takes such good care of me and makes sure that the service on my car is up to date. He makes me feel like a priority customer when I am sure he has so many other people to take care of.

  Response from the owner

  Connie, you are a priority customer, and I am happy to know that Robert treats you as such! Thank you for the great review, and for recognizing Robert. We look forward to working with you in the future.- Al LeMoine., General Manager

• S

  Susan Goldman
  5

  Turn signal bulb went out and Bob M helped get the bulb replaced while we waited. Bob is great! This is our third car from Rusnak and have just ordered our fourth BMW.

  Response from the owner

  Susan, Thank you for the great review! We are happy to know that you had a positive experience with Bob, and if there is anything else we can do for you, please let us know.

• C

  Claudia Domnicz
  5

  Mike Powell was very helpful and professional. Great customer service! I was very happy with the availability of a loaner car and how quickly the service was completed.

  Response from the owner

  Claudia, thank you for your awesome review. We want nothing but the best for our customers, and we're so happy you had such a great experience with us! We will continue to bring you quality service and help you out with all your car needs.

• L

  Liz Diaz
  5

  It couldn't be better. Everyone is friendly, helpful and very professional! Also they smooth everything to facilitate the process and make it a great experience! This is the right place to get your BMW. ... And off course get Shane on your side he is the right person for You!

  Response from the owner

  Liz, Thank you for the excellent feedback! I am happy to hear that everyone was helpful and friendly! THank you for recognizing Shane,and thank you for choosing Rusnak BMW! We hope you love your new vehicle.. -Al LeMoine., General Manager

• m

  matthew scragg
  4

  George Bonnaz, Belle, and Vanessa were very friendly and helpful. I got a great deal and couldn’t be happier with my experience with these folks. Definitely recommend!

  Response from the owner

  Matthew, thank you for taking the time to write a positive review! We are happy to hear that George, Belle, and Vanessa were able to help you find a great car and was able to make the overall experience at our dealership great. We look forward to working with you in the future.

• R

  Ron Dela Cruz
  2

  Our experience with Rusnak is always pleasant and Jeff Kaltman the sales associate is very accommodating, helpful and patient. This is number 3 BMW we got from him. I will highly recommend him to my friends and associates who are in the market for a BMW automobile.

  Response from the owner

  Thank you for your compliments, Rodrigo! I was worried when I saw the rating, but I am happy to hear that Jeff was able to help you find your third BMW with us. We thank you for your continual patronage, and we look forward to working with you in the future! Thank you for choosing Rusnak BMW.- Al LeMoine, General Manager

• W

  Walfred Lester
  5

  We arrived to a completely ready new 535i that was ready to go. Because we had to drive so far home they rushed our paperwork though, a genius explained the new car functions and we were on our way in time to beat heavy traffic. The very best car purchase experience we've ever had. All of this thanks to Darren Evens the Internet Manager. We'll definitely come back to Rusnak BMW for our next BMW!

  Response from the owner

  Thank you Walfred! Darren and the rest of the team is so great! I am so happy to hear you had such a great experience. Congratulations on the purchase! - Al LeMoine., General Manager

• M

  Michael Durkee
  1

  This is a much delayed review: In spring of 2019 I ordered a customized BMW M4-fully loaded. It was a horrible experience. Even so, I maintained my composure despite: • Being out $110,000+ with nothing to show for it (more below). •Amir Khansari screaming at me at the top of his lungs over the phone in March 2019 over asking him about the vessel that the car was going to be put on from Germany. That incident went unreported until I took possession of the vehicle (out of fear he’d yank it out from under me). Moreover, Amir couldn’t even be man enough to shake my hand, introduce himself, or otherwise acknowledge my presence (let alone thank me for my purchase) when I was right in front of him to take possession of the vehicle, and he knew who I was. Amir’s name is on the sale itself and Patrick pointed to me and said: “that’s [me] ” to him when I came to pick up the vehicle. Amir’s response? A scoff followed by a stare down in the parking lot later that day. For point of reference, Amir is the same age as my father, so his aggression was both humorous and sad. •L. (“Patrick”) Rodriguez could neither keep a single promise nor deadline, yet I never threw him under the bus, including when I made a formal complaint. I will have no problem doing so in the future, however. •My J.D. candidacy was mocked by Belnadin (“Belle”) Hormozi; evidently selling cars at a two-bit dealership is more prestigious than pursuing law. •My elderly mother was not even offered water nor given directions to the bathroom as she sat in the waiting room for 3+ hours after we had been on the road to grab the car for 7+ hours (14+ for me). “People” who can’t even be nice to the elderly or children, have no soul. •Jeff Kaltman called me 3 times in a row on a Saturday night to ask about an internal review I left and subsequently made a bunch of promises to “make this [the above] right”, that he never kept. Moreover, he was nowhere to be found and did not return our subsequent calls regarding the recent news. Just like everyone else at Rusnak, his word means nothing and the only schedule that matters is his own. •Despite all of that garbage and with my car finally in my possession, the car is now being recalled. But, just like having to hold Rusnak’s hand to put together the vehicle, I had to do so to get the refund (lemon law). Countless calls were made to Shawn Jordan to facilitate the refund and he was standoffish and aloof, at best. •Lastly, Al Lemoine was about as helpful as a snow parka in the Sahara Desert and showed no contrition nor empathy sans some canned, managerial slogans. •I haven’t gotten a SINGLE apology for all of the inconvenience I’ve undergone. Rusnak cannot control recalls, but they can control how they act, their business practices, and can exhibit basic human decency. If my father hadn’t recently become involved (or if he weren’t an attorney), I’m 100% certain that no action(s) would’ve been taken whatsoever. So, yeah, given the above (which is far from an exhaustive list), I’m pretty sure that the Dalai Lama himself would concur that RUSNAK is infested with insufferable, inconsiderate, unappreciative, and unreasonable cretins.

  Response from the owner

  Hello, we are disappointed to see your low star rating. If you could provide more information to us, we would be more than happy to try and make this situation better. We hope to hear from you soon.

• E

  E H
  5

  Even under the best of circumstances, car buying takes time and energy. So when you’re ready to pull the trigger on a BMW, just ask for Mickey. He’ll get you what you want at the best price possible without wasting time.

  Response from the owner

  Thank you for the wonderful review, Egan! We are happy to see that Mickey's outstanding service earned your recommendation. Congratulations on your new vehicle; we look forward to working with you again.