Rush Truck Centers - Whittier Kella Ave, Whittier

Rush Truck Centers - Whittier Reviews

• b

  basim shirvani
  1

  I bought a truck from this place customer service is under zero. Under My truck completely rust I didn't see because they was painting under the tuck now I didn't received license plate I sent text messages I called but no one answer me just they are the best when you are buying truck but after transaction if you have problem you can't find someone for answer I recommend if you want to buy truck forgot this place

  Response from the owner

  We regret that our communication was less than expected. We'd like the chance to make things right. Please contact us directly at 562-551-5006, and we're happy to take a closer look at what went wrong. You can expect more from Rush Truck Centers, and we hope to have the chance to show you that.

• B

  Bobby Diaz
  1

  Just gave up and went to another dealer. Built a vehicle online and chose Rush to order the truck through. Confirmation from Ford said I’d hear from Rush within 24 hours. Four days later after hearing nothing. I walked into the dealership spoke to a rep. I’ll admit decent customer service. He said he’d speck it out and call me that day. It’s been three weeks. I ordered a vehicle with another dealership. Ford even sent me a customer service survey to fill out which I rated Rush poor. Seems like if your not ordering in bulk, your not on their radar.

  Response from the owner

  Hello Bobby, we take pride in our expertise and are disappointed to know that you didn't experience the service we aim for. We'd like the chance to make things right. Please contact us directly at (562) 551-5006, we're happy to take a closer look at what went wrong.

• C

  Claude Faucher
  5

  Excellent and courteous service all around. They did not have the part required but managed to find it in a timely manner. It was a Friday and it could have very well resulted in an hotel for the weekend. Instead, I was able to have a nice cold IPA at home Sunday night!!!!

  Response from the owner

  Thanks for the great rating, Claude. We appreciate you for choosing Rush Truck Centers, and look forward to helping you out again next time.

• O

  OSCAR PEREZ
  1

  VERY BAD SERVICE , my uncle and I arrived 10 min before they closed, since he wanted to buy some trucks for his business, so we went in and began to observe the trucks. Then a man arrives in his small black truck, lowers his glass and tells us "you have to leave now, right now" VERY BAD SERVICE I think that is not the way to treat your customers.

  Response from the owner

  Hello Oscar, we take pride in our expertise and are disappointed to know that you didn't experience the service we aim for. We'd like the chance to make things right. Please contact us directly at (562) 551-5006, we're happy to take a closer look at what went wrong.

• J

  Jose Quinonez
  5

  Very helpful and really quick to get you in and out.

  Response from the owner

  We're glad to see you had a great experience with us, Jose. Next time you need help, you know where to find us.

• A

  Andy garcia
  1

  Horrible service. I get thrown on hold. Line cuts, I call back. Thrown on hold. Call ends after 20mins on hold. Call back, they say "how can I help you?" then back on hold for another 20mins only for them to disconnect the call again. If I could give zero stars, I would. The one in Fontana is not much better either. Good luck with this outfit. Had to edit, finally got in contact with a employee there only to be hung up on. Find a different store, save your time :)

  Response from the owner

  Andy, thanks for reaching out to us here. We understand your frustration and would like the chance to speak with you about your experience. Please stop by our store or reach out to us directly at (562) 551-5006 and a manager will be happy to speak with you. We look forward to making things right with you.

• M

  Miguel Cervantes
  5

  The experience I had at Rush Truck Center was Great with Larry Parks,he is very professional and nice. He knows what he's doing.Thanks again Larry.

  Response from the owner

  Thanks for giving us some feedback. We're happy to hear you received the excellent service we pride ourselves on. We appreciate your business with Rush Truck Centers, and don't hesitate to stop by if you need anything.

• J

  Jeff Shrek
  1

  They will rip you off! Don't take your truck here. They took a week and charged us $1800 just to "diagnose the problem" then charged us another $3900 to replace the fuel pump. Then when we were going to go pick it up, they told us it suddenly "would not start" and they could diagnose it in a few days. The manager Ron must be on commission. Steer clear.

• A

  Alfonso Alcántara
  1

  Stay away from this place, it doesn’t work. Hard to understand why you even have to rated one start even that this place is not even worth one. I purchased two vehicles from them and casually they both have the same issue and one of them after one year of keep spending money on it they haven’t been able to locate what the problem is. If you ever feel like you want to get rid of money better throw it on the fire rather than drive this far waste time and fuel and give it to them.

• B

  Bryce Lugo
  1

  Brought my truck here after calling. Over the phone they said if I got it there in an hour they could diagnos it. I got there 20 min later and the guy at the counter refused. It was only after arguing and then talking to someone else I got them to hold up to their word. The next day I waited for it to get done. Once the repairs were made they took forever to file paperwork and actually let me pay. No sense of time and won't to a thing beyond what they absolutely have to do. That and they charge a lot more than what is reasonable. Never coming back.