Royal United Mortgage LLC Knue Rd, Indianapolis

Royal United Mortgage LLC Reviews

• G

  Garry Neumeyer
  5

  Great customer service, and Richard Schiller did a great job on my refinance.

• D

  Dena Davidson
  5

  Purchased our home in Waco, Texas. Tristan and his team were fantastic. Fast, available, professional and knowledgeable. Royal United Mortgage allowed us to close in a surprising short period of time. In fact, we were so impressed with their work, we refinanced a 2nd house in Indianapolis! This was by far our best experience with a mortgage company and when we get ready to downsize, we will be calling Royal United Mortgage again!

• S

  Shirley Jones
  5

  I just finished working with Royal United Mortgage, and I have to say I am THRILLED. I don't understand the negative reviews on here because I loved my experience with Royal United, and I'll be coming back to them when my daughter finally picks a house to buy. The lady that I worked with was just perfect, and I even ended up with a lower rate than what she quoted me up front. I shopped around before deciding on Royal United, and they were a LOT cheaper then Quicken and Loan Depot, and their reviews on Lending Tree were really good, so I went with them and I'm so happy. Start to finish was about three weeks, and they were able to give me $10k, took 2 years off my mortgage, and save me $250 a month. I'll be recommending them to everyone I know. Edit: I just read more of the bad reviews here and I have to say that I don't think most of those people know how mortgages work. I don't understand how people think that they can get a rate before giving out their details and getting their credit run. And I asked my lady if they made any money off the appraisal, and she assured me that they don't, and I believe her. I think a lot of the bad reviews on Google are really unfair.

• v

  vgctc cgcgc
  5

  My mother and I applied for a loan through Lending Tree. We were contacted by a few mortgage companies, but after talking with Jacob Montgomery, from Royal United Mortgage LLC, we decided to go with them for our loan. Jacob Montgomery, went through every step of the loan, and explained everything in a way that we could understand. He even gave us his phone number to call him if we had any questions, or concerns. If I ever need another mortgage loan I would not hesitate to give him a call. It truly was a wonderful experience in a very stressful time.

• A

  Andrea Cole
  5

  I can't say enough about Emily Williams. She made my experience so much easier. Emily did all she could to make it possible that i got the loan i needed. Emily made sure to communicate with me though the whole process. The best part was we were able to complete the whole process in about 2 weeks. I am very happy with all she did for me.

• K

  Kirsten Metcalf
  1

  Be warned talking to this company. While talking via email with an employee he thought it was okay to pull a credit report on me WITHOUT my permission. They first called after I filled out information on Lending Tree to see the different companies out there, When he called I told him please e-mail me as I am at work, I told him over the phone I was just looking at rates and wanted more information. I was not looking to get pre-approved or anything. Never once was personal information given. I simply asked for information regarding rates if I was looking for X amount for a mortgage, put down Y amount with a credit score of Z. I told this employee in the emails that I was looking for information and looking at multiple companies, I was interested in rates and what an estimated payment would be for 15 and 30 year mortgage. He took this as a opportunity to run a hard credit check on my without my permission. I would never recommend this company nor would I ever work with them. I have talked to 8 other companies and NONE of them have run a credit check on me. I was not asking for pre-approval, I was simply looking for information. I will fight this till this company fixes the issue and insures that my credit will not take a hit for this employees poor judgment and inexcusable actions.

• S

  Simeyon Trabue
  5

  Working with Faith Kuntz is defintiely one of the best decision I have ever made in regards to refinancing my home. Faith is very professional and thorough, not to mention considerate of your time and availability If she said she was going to do something you knew she was going to do it. She was amazing to work with and I would work with her again if I ever refi my home again. She is someone I would recommend to work with. You will not regret your decision.

• B

  Bryan Johnson
  2

  Joseph was very helpful and did a great job. He picked up where a different person did a very poor job

  Response from the owner

  Mr. Johnson, we apologize for the lack of communication regarding the status of your loan. However, we are thrilled that the new loan advisor was able to find a loan structure for you. Thank you for the opportunity to assist you with your lending needs.

• M

  Maura Barrios
  5

  Cory called me right away after contacting Lending Tree. I was immediately impressed with his manner and communication style. He covers all the options and details. So we went thru the whole process quickly and i closed two weeks later. All of the staff were amazingly efficient, especially Danielle. All in all a very positive experience.

• C

  Cortney Sheffler
  1

  Brock W. Symon NMLS#302414 Team Leader was very helpful and responded quickly to my calls or emails until I received our appraisal via email. Once I started questioning how the value of our home only went up $3,000 in the past 5 years and after $20,000 in home renovations (new roofs, updated kitchen, new master bedroom with on suite, new main bathroom, new flooring throughout the entire house) I never heard from Brock Symon again. I sent multiple emails and called several times to only receive his voicemail. Since we paid for the appraisal upfront, it would of been nice to see what options we had. Royal United Mortgage is a joke.

  Response from the owner

  Thank you for bringing this to our attention. We take all feedback seriously. The compliance department met with Mr. Symon and reviewed all correspondence between the loan advisor and borrower. It is the compliance department opinion that the loan advisor acted in the best interest of the borrower. Royal United Mortgage built custom loan options tailored to Mrs. Sheffler based off the estimated home value provided by her. Royal United Mortgage is not affiliated with any property appraisal company but utilizes the services of multiple appraisal management companies nationwide. In this case after the appraisal was completed by the 3rd party independent appraisal management company the value unfortunately decreased. Royal United Mortgage is prohibited by Federal Law from influencing the decision of any appraiser. With the reduced value the loan advisor quickly reviewed the loan options with his senior manager; however, per Fannie Mae guidelines there were no viable options to deliver to the client. Royal United will happily transfer the appraisal to any lender that will be able to service Mrs. Sheffler’s loan. Due to the public nature of the BBB we are unable to upload any loan documentation or credit reports. Had the findings shown a different result, a different action would have been taken by Royal United Mortgage. Rest assured Mrs. Sheffler’s comments will be shared with our training department to help improve our customer service.