Royal Credit Union - New Richmond S Knowles Ave, New Richmond

Royal Credit Union - New Richmond Reviews

• M

  Matthew Geist
  2

  Very slow drive though. Use it daily and has great people, but seems under staffed at times.

• M

  Michael Hectus
  5

  Haven’t had to many banks. But I do know this was always does me right. Good work royal!

  Response from the owner

  Thank you for your 5-star rating and review, Michael! We really appreciate it! -Chayse & the Royal team

• K

  Kara Breci
  5

  I walked into 4 local banks before Royal Credit Union. The moment I walked into RCU, I knew this would be the bank that would take care of me. I had just started a non profit organization and knew I needed a bank that I could trust and that would be patient with me..4 years later, I am so grateful for RCU. The best people and customer service I could ask for. So highly recommended! Thank you RCU.

  Response from the owner

  Hi Kara! Thank you for your 5-star review and recommendation! We greatly appreciate your thoughtful comments and value your Membership!

• M

  Mike Roberts
  3

  I like most everything, shutting my card down because I was using it Minnesota troubles me. No one to contact on a weekend? And on hold now at work on Monday for over 5 min.? Who do I call? I might change my direct deposit back to Wells Fargo. Can't find a local branch from them in Wisc. But 24hr customer service

  Response from the owner

  Mike - I'm hoping you got this all figured out! Safety and security is very important to us, and we apologize for the inconvenience this seemed to have caused you. Within online banking, you can set up travel notes to prevent this from happening again. Thank you for reaching out! -Andrea& the Royal team

• R

  Rachel Fredrickson
  1

  Very frustrating we have to go to this RCU temporarily while we don’t have access to our local one. Apparently it’s a real inconvenience to talk to your customers. We didn’t appreciate the rude tone. We’ve always received good service at other RCU’s. Not this one.

  Response from the owner

  Hi Rachel, Thank you for your feedback we appreciate it. As you mention, this is not the type of service you should expect at any of our Royal Credit Union offices. This review has been shared with our office leadership and we take this very seriously. We hope that you will visit again, and receive the same high satisfaction service here as you would at any of our other Royal offices. Thank you, Andrea & the Royal team

• K

  Karen Kistler
  5

  I have been going to RCU Bank ever since they became RCU...I was going to S&C Bank -Anchor Bank & now it has become RCU BANK...so over 20-years & I HAVE ALWAYS WALKED IN TO RCU & ALWAYS BEEN GREETED WITH KINDNESS & SMILES!!! AND THERE ARE PEOPLE THERE THAT HAVE BEEN WITH THEM AS EMPLOYEES LONGER THAN I HAVE BEEN GOING TO THEM.... SO THEY KNOW THEIR MEMBERS & THEY ARE VERY HELPFUL WHEN YOU NEED QUESTIONS ANSWERED!!! You are all FANTASTIC!👍🏼

  Response from the owner

  Thank you Karen for the 5-star rating and review! We are always thrilled to hear good experiences from our Members! - Morgan & the Royal team

• A

  Alec Ver Bunker
  4

  Good service, best place to keep your money in town for sure. It's in a pretty high traffic part of town which isn't ideal but it's fine.

  Response from the owner

  Hi Alec, Thank you for your review, we appreciate your comments! -Andrea & the Royal team

• V

  VRRay OfMinneapolis
  5

  It's a beautiful, comfortable building to do business in. Great staff and management make our Credit Union a joy.

  Response from the owner

  Thank you so much for the 5-star review and your wonderful comments!

• C

  Carolynn Arndt
  1

  Had to wait on hold for an hour and twenty minutes, To order a debit card . I’m definitely not impressed

  Response from the owner

  Hi Carolynn, we apologize for the wait time as we are experiencing extremely high call volumes today. In the future, we would suggest trying our call back feature which is offered every 90 seconds while holding. The call back feature holds your place in line and allows us to call you back in the same order we received your call, without the need for you to stay on the phone. While we’re sorry about your negative experience, we were happy to see that you were able to speak with William on our team and get your new debit card ordered. -James & the Royal team