Royal Credit Union - Hudson Hanley Rd, Hudson

Royal Credit Union - Hudson Reviews

• H

  Hattie Kipke
  2

  They use to be a really good credit union but the quality in service these past months have been rude and disgraceful. Been banking with them for a while but lately I can't get help from them no matter how many people I talk to. When my account got hacked they refused to help and when you make a purchase and the carrier is impossible to get ahold of that resulted in multiple same transactions/charges which is fraud, they also refused to help or refund. I suggest you chose elsewhere to bank.

  Response from the owner

  Thanks for taking the time to leave us a review, Hattie. We're sorry to hear about your experience. We invite you to give us a call at 800-341-9911 and we'll do our best to help! We appreciate your feedback! – Morgan & the Royal team

• C

  Christopher
  2

  Turned in a form on Tuesday, to have my payment date switched and on Monday it came out on the original payment date. Totally screwed me over. Could have been avoided by simply doing your job. Figure it out RCU, I’m very unhappy with you guys. The only reason you got two stars is because the lady I talked to from Eau Claire was really nice and understanding. Other than that I wouldn’t recommend you guys to ANYONE.

  Response from the owner

  Christopher, we agree that this was not acceptable and we are very sorry that this happened. We will be reviewing our office processes to ensure that mistakes like this do not happen again. We are glad you were able to speak with someone to resolve things, and we appreciate you taking the time to let us know how we can improve. Thank you for choosing Royal Credit Union!

• D

  Derek Peterson
  5

  Top notch workers, their online account management is the best I've seen. I can send money between accounts at any time of day and have it work fast enough to pay immediately after selecting yes to the transfer. Setting up auto transfers to savings, other person's accounts is perfect for my situations. Now they even work with Android pay and I was able to set that up in less than 5 minutes while on a lunch break. I recommend them to everyone.

• A

  A Anthony
  5

  Top notch bank in every way I can think of, and I've always had a great experience when dealing with RCU, at both the Hudson and New Richmond offices! Even the telephone operators are great to work with. 5 star bank all the way, and I'd recommend RCU to anyone and everyone.

• E

  Erica Stoffel
  4

  Erika @ the Hudson branch was so helpful when I went in on a Saturday morning to take care of my banking needs which was done quickly & hassle-free, the whole branch was welcoming & friendly from the start. Thanks!

  Response from the owner

  Thank you so much for sharing your great experience, Erica! We appreciate you taking the time to leave a review and we will definitely share this with Erika and the team! - Chayse & the Royal team

• N

  Neil B
  1

  I just got a $1.95 credit card bill for a credit card that was paid in full and closed in 2009. I haven't had an account with RCU for over 6 years. RCU is a pain to work with, and apparently will even send you a bill when you're no longer using their services.

  Response from the owner

  Neil – We would like to apologize for your frustration. We were recently notified that a statement generation error caused some of our Members to receive a credit card statement. You are not responsible for any amount shown on the statement you received. Again, we apologize for any confusion this mistake has created. If you have any questions about this please contact Member Service at [email protected] or 800-341-9911. Thank you, Andrea & the Royal team

• K

  Kristi Johnson
  2

  I have been disappointed with the rude and condescending treatment I have received from employees at this location. It is bad enough for me to want to switch banks. This has occurred on two separate occasions and is totally uncalled for.

  Response from the owner

  Thank you for taking the time to leave us a review, Kristi. We’re sorry to hear about your experience. We invite you to give us a call at 800-341-9911 and we’ll do our best to help. We appreciate your feedback! – Chayse & the Royal team

• K

  Kallie B
  5

  Melanie is the kindest, sweetest, most paitent and helpful person! I have worked with her twice now and she always goes above and beyond to make sure that you are taken care of! I can not thank her enough for all of her help and support! I will send everyone I know to RCU!

  Response from the owner

  Thank you Kallie for the 5-star review and wonderful comments!

• M

  Mason
  5

  Always friendly and ready to help! Fast too. The ATM is open 24/7 and allows you to deposit cash straight from the ATM. Makes it so much easier.

  Response from the owner

  Thanks for the review Mason! We love the deposit-enabled ATM too! Thank you for being a Royal Member!

• B

  Billy Kaye
  5

  Although I am not a customer...yet. Royal Credit Union does a fantastic job for my customers on a consistent basis. I refer a ton of business to Royal Credit Union in Hudson and will continue to do so!

  Response from the owner

  Hi Billy, thank you so much for your 5-star rating and feedback! We appreciate your referrals and would love to have you as our Member as well! -Andrea & the Royal team