Royal Credit Union - Edina W 76th St, Edina

Royal Credit Union - Edina Reviews

• K

  K Johnson
  1

  Would recommend any other banking institution. Rates are bad. Customer service is terrible. Don’t even bother calling. Want to make a withdrawal? Better call the branch you’re going to before hand to make sure they have the funds. Oh you want to instead just transfer your money to an external account? Good luck. And you better believe they’re charging you to do that. Check BBB for other shady antics. I regret choosing this credit union Reply; This is not misinformation, this is personal experience over years of dealing with this organization. Don’t listen to the admins reply trying to invalidate a long time customers own experience. Another perfect example of their ethics.

  Response from the owner

  Thank you for your feedback. As a credit union, Royal exists to serve our Members, and we apologize if you feel that we fell short of that commitment. We would like to clarify some misinformation in your review. Royal consistently has some of the best loan and deposit rates in our markets, and our excellent rates are part of the reason that so many Members choose Royal. Our central Member Service center assists Members by phone, and phone calls are an efficient way to do business with Royal. Unless a Member is withdrawing a very large sum of cash, there is no need to call ahead before making a transaction. Lastly, external account transfers are available at any time from our online banking and mobile app, and there is never a charge from Royal for sending your money to an account at another financial institution. If there was anything specific you would like us to look into regarding your experience with us or your accounts, please reach out to us at 800-341-9911. We look forward to better understanding your comments and improving our service for all our Members. – Faith & the Royal team

• r

  reed erickson
  1

  I have 2 loans through royal credit union and have never had any issues until I noticed a late payment posted to my credit account. The account to my understanding was scheduled on auto payment from a non-Royal Union credit account, it was not. Long story short i asked to get a goodwill credit letter sent to the bureaus so that it does not affect my credit. I have been making three times the monthly payment every month, and got the cold shoulder. No late payments ever with them except for this one that was miss scheduling or miss understanding. I thought they would be more willing to work with an individual seeing as they are a smaller credit union…. They act like a larger bank.!!!!!!!!!!!!!!

• D

  Doug Happe
  1

  Do not bother with this bank. It took nearly 10 attempts via secure messaging service or actually getting to talk to a person to lift limitations on my account so a debit card transaction would clear. No one should have to work that hard to get their banking done. 20 minutes on the phone going through security questions and answers before they could authorize a 3 day limit increase. This is a debit card transaction. The lack of effective and diligent customer service is ridiculous, the benefits are non-existant and the limitations they erroneously place on you are debilitating when you need to get people paid. I am a contractor and it is unacceptable to not get people paid when work needs to be done and they have provided absolutely no urgency to assist. I cannot even log into my account at this moment. Be forewarned.

  Response from the owner

  Thank you for your feedback, Doug. Royal limits large debit card transactions for the security of our Members. We are also required to use security questions to identify our Members when they contact us for assistance by phone. While we understand you feel frustrated, we do see that we were able to assist you in just a few secure messages and a phone call. Please know that you can always call us for urgent requests, and you may use our callback feature to receive a call back rather than waiting on hold. If you are having trouble logging in to your account, please get in touch and we can help troubleshoot. Again, we appreciate you letting us know about your concerns. We will be passing your comments on to our Member Service leadership.

• M

  Mia Chelberg
  5

  Been with RCU for a few years now. Today was the first time I have ever sat down and spoken with a represenative in person before. Best banking exspirnece I've ever had! Sarah Geroux was so kind, personable and knowledgeable. She helped me obtain a loan for my deam ride! Highly reccomend Royal Credit Union and Sarah.

  Response from the owner

  Thank you for your 5-star rating and review, Mia! - Chayse & the Royal team

• J

  Jonathan Belair
  5

  RCU has been very consistent in providing excellent service! Everyone I’ve dealt with in the branch and on the phone is friendly and efficient. They have great rates and all the goodies the big banks do -just without all the fees. I originally opened a checking account, but quickly added Savings, credit card and a loan! Great CU that really does care about members and providing excellent service! If you are used to big bank blues, switch to RCU for a completely different experience.

  Response from the owner

  Hi Jonathan! Thank you for your 5-star rating and review! We love hearing about your experience with Royal. - Morgan & the Royal Team

• e

  emran baha
  1

  Terrible service. Had an appointment at 3pm, showed up at 2:35pm, staff told me they’ll see me in 15 minutes, and waited till 3:15pm and was never seen. I walked out. Was going to do business with them, but if this was the level of service they provide, then I’m glad we don’t do any business.

  Response from the owner

  Hi Emran, thank you for letting us know about your experience. We are sorry that we were not able to accommodate you before your scheduled appointment time and that the appointment ahead of yours took longer than expected resulting in a longer waiting time. We do our best to check in with people who are waiting past their scheduled time to let them know they will be seen as soon as we possibly can, but you had already left before our branch manager could let you know about the delay. Please accept our sincere apology and know that we do our best to avoid delays. We will also be using this feedback to train our team members to handle these situations better in the future. We would appreciate the opportunity to earn your business another time. Thank you again for letting us know about this.

• S

  Swan Leasing
  5

  The best bank you could hope for. The employees I have dealt with are all top notch. Online banking app works perfectly. Great for both business and personal accounts. Scott Jones in Hudson WI is the best business banker I have worked with.

  Response from the owner

  Thank you so much for your 5-star rating and review! We will make sure that your review gets passed along to Scott. - Morgan & the Royal team

• K

  Kayla Wallace
  5

  I've been banking with RCU for years, including our first home mortgage and now our second home mortgage. Everyone I've come into contact with at RCU has been professional, courteous and helpful. We worked with Mark Erickson and Mariah Flor through the home buying process, and they both were extremely helpful, thorough, and patient with all of our questions and met all of our deadlines. Mark attended our closing and even stayed 2 hours late because the closing time got mixed up. I would definitely recommend banking with RCU and using Mark and his team for your home mortgage!

  Response from the owner

  Hi Kayla! Thank you so much for your 5-star review and recommendation, along with your comments regarding Mark, Mariah and the entire Edina office! We appreciate it and value your membership!

• V

  Vicki Thomson M.D.
  5

  My business has been with royal for over 25 years. They have aiways been great! Everyone knows me and all my employees. My accountants love this bank. I would highly recommend this bank.

  Response from the owner

  We are so happy to hear this! Thank you for being a loyal Royal Credit Union member for over 25 years, Vicki! - Morgan & the Royal team

• K

  Kylie
  5

  I cannot say enough good things about Sarah and my experience here at Royal Credit Union. My boyfriend and I were referred here by a dealership for an auto loan. Sarah was so helpful and we really appreciated her patience since we've never financed anything before. She explained everything in great detail and once we got the ball rolling she had everything taken care of and ready to sign the bext day. We will be back!

  Response from the owner

  Thank you for the feedback and 5-star review, Kylie! We really appreciate it! -Andrea & the Royal team