RoundPoint Mortgage Servicing Corporation - Santa Rosa Mendocino Ave, Santa Rosa

RoundPoint Mortgage Servicing Corporation - Santa Rosa Reviews

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  Sheldon Santos
  5

  This was my first home purchase and had no idea what I was doing. Joseph Truex helped me throughout the process, answered all my questions, and overall made this enjoyable. Joseph Truex will always have my business for the years to come!

  Response from the owner

  Hi Sheldon! Thank you for sharing your story! We work hard to make our loan process easy.

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  Vanhoa Dang
  5

  I was looking to buy a property and my real estate agent referred me to Loan Officer Matt Heuss from RoundPoint Mortgage Company. I talked with Matt at length on my very first phone conversation regarding getting a loan for my potential home. Matt was very thorough in explaining how the loan process works and got me an excellent interest rate. He followed up with me on my loan application frequently and expedited the closing within 3 weeks as I requested to move in the new home earlier under circumstances. He was able to speed up the process and I got the key to the new home at the end of the third week. His service was remarkably outstanding i couldn’t have moved in fast enough without his help. I highly recommend Matt to my friends, family or anyone who’s looking for a loan officer, Matt is the best in the mortgage industry.

  Response from the owner

  We love to get feedback like this! We're so glad your experience with RoundPoint was so great. Thank you for sharing this information with us. We will share your feedback with our teammate and recognize them for the excellent customer service they provided. Thanks again!

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  Gloria Turner
  5

  We had a phenomenal experience with Jennifer Guerra of Freedom Mortgage! She was so caring and knowledgeable and didn't leave one leaf unturned. Jennifer gave us the hope and confidence that we could do this! And we did with their help and assistance!!! Thank you Jennifer and everyone else at Freedom Mortgage for a really amazing experience. We will tell all our friends and relatives!

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  Cindy Jenkins
  5

  We were so gratified by Jennifer's professional approach to our refinance. We had reached 100% with another company, but they had done something very unprofessional, and we pulled out before closing. Jennifer communicated clearly and frequently, always answering my texts or emails in a timely manner! I have already referred her out to a friend!

  Response from the owner

  Hi Cindy, thank you so much for your Freedom Mortgage review. It is rewarding to hear about the positive experience you have had and to know that we’ve helped you achieve your home financing goals.

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  Dawn Olson
  5

  Jennifer Guerra was wonderful to work with! We had some issues, however she tackled them all head on and got our transaction closed. Very happy to have had the opportunity to work with her.

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  George Bratsberg
  5

  We were very blessed to work with Jennifer Guerra! Very responsive in answering all of our questions promptly and in detail. She also keep us very informed of what was next. We felt well cared for the entire journey. We highly recommend her and the rest of the Freedom Mortgage team!

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  Anthony Ebright
  5

  I had a great loan experience with Marco Guerra! He and his team made the loan process very easy to go through. They kept me well informed of the loan status the entire time. More importantly, I felt they all cared! I can’t say enough about Marco! He made the process easy and stress free. He closed my loan in 17 days! If you have a question about loans, give Marco a call! You’ll be happy you did!

  Response from the owner

  Anthony, thank you for sharing the positive experience you had with Freedom Mortgage. Customer satisfaction is our priority and your feedback is greatly valued.

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  Quoc Pham
  5

  I had a great experience working with Freedom Mortgage as I purchased my new home. Nancy in particular was very helpful. She guided me through the process of getting a loan painless and quick. We were able to close everything faster than I could have imagined. I highly recommend Nancy and Freedom Mortgage to my friends and family. Thank you!

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  Anna Toso
  5

  Jennifer Guerra and her team are super knowledgable, efficient and friendly. I have worked with them several times now and every time I was very impressed. I always had the information I needed, it was easy to get any questions answered and I have full confidence in this capable team.

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  Flavio Farias
  5

  Awesome team! They helped my parents and i refinance our home. Everybody was on board to help process everything in a timely manner. We are very grateful for their service. Ask for Jennifer!!! :)