RoundPoint Mortgage Servicing Corporation - Folsom E Bidwell St, Folsom

RoundPoint Mortgage Servicing Corporation - Folsom Reviews

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  Monica Avalos
  5

  Very knowledgeable about different loans and programs for first time home buyers. Alejandra and her team were very helpful in getting through the process from day one! Buying a home is stressful but they definitely helped my husband and I get through it. They were always available to answer questions and explain in details what everything meant. I highly recommend them!

  Response from the owner

  Monica, thank you for sharing the positive experience you had with Freedom Mortgage. Customer satisfaction is our priority and your feedback is greatly appreciated.

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  Abe L
  5

  We are so lucky to have been assisted by the best loan officer I can imagine, Alejandra Torres. She helped us understand and move forward every step of the way. She answered every question we had at any time of the week including weekends. Alejandra knew what she was doing and this made us trust her. Our entire lending process was smooth thanks to her expertise. I am sure she will make financing your home a beautiful experience too. Thank you, Alejandra!

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  Maria R
  5

  So happy with my experience, originally I was going to go through another company but they were doing shady things so I got a new realtor and he recommended Freedom mortgage. Alejandra was my loan officer and she made the whole process so easy and we closed before 30 days! She fought hard for me the whole time and I couldn’t be more thankful. I will recommend them to everyone I know, we are now living in our OWN property and we are so happy!!

  Response from the owner

  Heather, thank you for sharing the positive experience you had with Freedom Mortgage. Customer satisfaction is our priority and your feedback is greatly valued.

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  Mike Weaver
  5

  Steve Weninger delivered on exactly what he said he would. I could have gone to my Credit Union or having multiple friends in the industry I chose Steve. He is now my mortgage guy for life. The whole team in his office was so quick with everything I could not believe it!!! If you are considering any bank, credit union, or friend just have Steve and his team do your loan it will be done right, fast, and at a great price/rate. Dont think twice just visit him hes a great guy!

  Response from the owner

  Thank you for your kind words. Our team works hard to ensure every customer enjoys the best possible home financing experience. Your feedback will be shared with Steve and the rest of his team.

• J

  June
  5

  I was referred to Steve Weninger for per approval to buy a home by Lisa Lavin. I could not have been more pleased from beginning to end. Steve and his staff (Jasmine and Sara) were so helpful and professional. They were never too busy or impatient to answer any and all questions or to walk me through any document I needed help with. Steve is so knowledgeable and explains things so that you can understand it, his staff does the same, and if they are not sure, they will let you know that Steve would be the one to answer that question. Steve even took time out of his schedule to be at the Title company for the final signing in the event I had any questions or concerns. I would recommend Steve at Freedom Mortgage to anyone and actually I already have earlier today. Thank you Steve, Jasmine and Sara for all your help! You were all so awesome and wonderful!!!! I will always choose you for any future services.

  Response from the owner

  Hi June, thank you for the positive feedback. Our team works hard to ensure every customer enjoys the best possible home financing experience. Your feedback will be shared and valued by the Freedom Mortgage team.

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  Bernardo B.
  1

  Alejandra Torres is unprofessional: never replied to my email when I asked how much I qualified for on the pre-approval process for a mortgage. It's like she's lazy or something. She did however run my credit report causing my score to go down. I feel like she didn't bother to run the number for me because I am poor and of low income.

  Response from the owner

  Hi, thank you for reaching out and providing your feedback. I'm truly disappointed you're not completely satisfied with your experience. If there's anything I can do to change your opinion, please email me at [email protected] along with your loan number, property address, and description of the issue.

• k

  karen allen
  5

  Steve Weninger and his team are exactly I would want for any transaction. He is so knowledgeable, prompt and accessible that any anxiety or confusion is just not an issue. Years ago when I first refinanced, my daughter-in-law recommended him, as she does to everyone she knows. When I wanted to refinance for a second time, there was no question as to who to call. I'm so glad I did, it was perfect the second time too. I would never go to anyone else.

• L

  Lindsey Vasquez
  5

  The team was amazing to work with. I needed a fast close and they got the job done! They are always responsive (they use technology to their advantage), they are experts on all parts of the process and the nicest people!

  Response from the owner

  Lindsey, thank you so much for your Freedom Mortgage review. It is rewarding to hear about the positive experience you have had and to know that we’ve helped you achieve your home financing goals.

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  Bettina Devin
  5

  Fantastic! And we got our refi!!!!! After wasting so much time with the "others". Wish we had gone straight to Steve Weninger! Can't speak highly enough about him! He made the whole process a LOT less painful, and hopeful... with obviously great results! We got a great rate!

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  Ryan E. McCormick
  5

  Steve was great to work with, very knowledgeable and professional. He helped every step of the way and no surprises at all. He communicated really well both on what he needed and steps toward the closing process.