Rogue Credit Union Dahlia St, Klamath Falls

Rogue Credit Union Reviews

• W

  William Natividad
  5

  I've been banking with Rogue for probably over 10 years, and have always gotten solid customer service. This new branch seems extra awesome. Maybe I've just been lucky, but there's never lines more than two people long, and I get great service in 5 minutes by friendly, knowledgeable staff, without all the extra charges from big banks. Highly recommend.

• A

  Albert Jackson
  1

  Been doing online banking for 3 years with zero issues besides once losing a card and having to wait 6 days for a new card . I started a new account with rogue 2 weeks ago and have had 6 fraudulent charges already with 2 of them gone through to get money . I went in to my local branch to resolve the issues, I was told it was gonna be handled and if I had disputed the charge ( with I already did online )and I would received a new card only to keep getting fraudulent charges on my account??

  Response from the owner

  Hi, Albert - We apologize for your experience in our branch. We take our member's feedback to heart and are always working to improve. Our branch manager will be reaching out to you to make sure your fraudulent charge issues are being resolved. Unfortunately, most financial institutions are being hit with a large volume of fraudulent charges.

• B

  Bartemis Rex
  5

  I don’t know who was rude to previous customers, but my experience was exactly the opposite. The lady who greeted me couldn’t have been more polite, helpful and professional. I waited about 2 minutes to speak to Nick to set up a new account. He was also extremely polite, friendly, patient and helpful. I couldn’t recommend Rogue credit union more highly!

• B

  Bella Padua
  1

  The clerks at this location are extremely rude and condescending . I was treated very poorly here. They made it clear that they do not value the time or business of their members. From management down they were unprofessional,unapologetic and nonchalant about the inconvenience that occurred due to a bank computer system malfunction at their locations ATM. The customer service provided by the employees at the Rogue Credit Union on Dahlia street is sub par. The customer service on Washburn is a hundred times better.

  Response from the owner

  Hi, Bella - we're truly sorry to hear that we've let you down. We take our member's feedback to heart and would love the opportunity to hear more about your experience. Please email us your contact information to [email protected] and one of our team members will reach out.

• C

  Chantel Mozingo
  5

  Always had a good experience with this Credit Union. Always kind helpful and professional.

• H

  Heath Haywood
  1

  Super slow long lines. Usually only one person working at peak busy hours. Be prepared to wait a hour min to see a teller.

  Response from the owner

  Hi, Heather - Thank you for your feedback - we're always working to improve. We apologize for your experience in our branch and are actively working to reduce wait times.