Rogue Credit Union Lithia Way, Ashland

Rogue Credit Union Reviews

• M

  Michael Kempf
  5

  Refreshingly prompt, accurate, and helpful banking experiences so far. I cannot say enough good things about this bank after having so many poor experiences with my previous bank of many years. The tellers have been efficient, helpful, and friendly. My previous bank overcharged for every little service, and I often caught them at usually small and annoying, but occasionally large mistakes . So glad to now be banking at RFCU. Keep up the good work! ;-)

  Response from the owner

  Hi Michael, thank you so much for your 5-star review! We exist for one purpose - to serve you, our members. We look forward to seeing you on your next visit!

• P

  Porky Corker
  1

  I cannot wait to close my accounts at this sorry excuse for a bank. I've been a customer at RCU for about 12 years and I've been extremely patient with the amount of bull**** they've drug me through, and I've finally had it. 1. Constantly putting my account on hold for making purchases online, even AFTER I talked to them in person to clarify the sites I normally buy from. 2. They stopped sharing between credit unions without making that clear, the website hasn't even been updated to reflect that so how would you know?! Most of the banks I went to didn't even know yet. 3. Last year there was an auto-loan event they hosted, and I was interested in taking a loan for a used car just so that I would have extra cash on hand in the event of an emergency. When I asked the teller about the program, she literally sat there and laughed at me, eventually collected herself, and told me to go wait over there. Extremely unprofessional and made me even more uncomfortable than I already was. Forget these guys, go stash your money literally anywhere else.

  Response from the owner

  Hi, Derek - We are sorry to hear that we've let you down. We truly appreciate your feedback and are always working to improve. We'd appreciate the opportunity to hear more about your experience with Rogue. Our Regional Vice President, Laurie Meyer will be reaching out to you today.

• P

  Prajna shakti
  5

  I love the Rogue Credit Union. All the tellers are friendly and family-like. After various bad experiences with banks over charging for their services, being a member of the Credit Union is refreshing and simple.

• B

  Ben Chew
  2

  Normally good service but very poor service today. I waited in line to see a teller so I could be helped by a rep, the two reps on duity took people from the back of the line first, I waited 45 minutes before being helped and almost had to leave without being helped.

  Response from the owner

  Hi, Ben - Thank you for your feedback. We truly value your membership, and apologize that we fell short in serving you today. We've passed your experience on to our Ashland Branch Managers, and we'll be working hard to ensure that your next experience is great!

• B

  Bobbi-Jean Charlton
  1

  I was told that you were open until 4:00 on Saturday and even double checked web and the same information. However when I walk to the bank it was closed and a sign saying closed at 2:00, very disappointed.

  Response from the owner

  Hi, Bobbi-Jean - Our drive-ups that feature Express Teller Machines with Live Video Tellers are open until 4 on Saturdays, but our branch lobbies do close at 2PM. We understand that this can cause confusion and offer our apologies for your experience. We're always working to improve and will take your experience into consideration as we work to make sure our hours are accurately communicated.

• B

  B W
  5

  Join a Credit Union NOW! This one is full of helpful staff offering a wide range of banking services....locally.

• S

  Saad Ibrahim
  1

  1 star is 1 too many for this bank. SUCKS. Long line, rude employee. Bank policy change on dealt basis based on the employee mood.

  Response from the owner

  Dear Saad - We're disappointed to hear about your experience with the credit union. We're always working to improve and will have our Ashland Branch Manager reach out to find out more about your experience.

• C

  Charlotte Silow
  3

  If you can't make it out to Medford, there IS a branch here, but it is small, with limited parking and usually a line

• E

  Elias Lawson
  1

  Just switched from wells, your online banking isn't working for me. Vary unprofessional.

  Response from the owner

  Hi, Elias - we apologize that you experienced issues with our Online Banking. We're always working to improve, and one of our Member Service Representatives will reach out to you to better understand what went wrong.

• A

  Ashley Lee
  1

  Don’t waste your time here. Go to the other Ashland location.

  Response from the owner

  Hi, Ashley - We're sorry to hear that we've let you down. We'd like the opportunity to hear more about your experience and see what we can do to help. Please email your contact information to [email protected]..