Rogue Credit Union Center Dr, Medford

Rogue Credit Union Reviews

• J

  Jim Hughes
  1

  I was in the Center location to help a friend to get a loan payment corrected that this branch made. The manager came out and told him he had to make an appointment to correct this. I said that it was their problem and should not be his problem. The manager got mad and told me to get out of the office. I reported this and your response was to take the manager position. Your people are more interested in protection your employees that the customers. The manager should be removed. I have never been treated at a Banking facility like you people tolerate. Your new building across the street construction is totally missed managed.

  Response from the owner

  Hi, Jim - We're truly sorry to hear that we've let you and your friend down. We take our members’ feedback to heart and are always working to improve. We'd love the opportunity to hear more about your experience. Please send your contact information to [email protected] and one of our leaders will reach out.

• M

  M R Nebulous
  3

  I've been a customer of this credit union since the 1980s. I'm very disappointed how downhill the service has come. Just simple things like your name, instead of initials, you have to use on your statements or printed on your checks is now a big issue. Not happy anymore.

  Response from the owner

  We're disappointed to see that we've let you down. We truly take our member's feedback to heart and are always working to improve. We'd like the opportunity to hear more about your experience with Rogue. Please send your contact information to [email protected] and one of our team leaders will reach out.

• A

  April Quintero
  1

  We are current members , but sold our RV to and the new owners got their loan from Rogue. After 3 weeks we were notified by credit company that The loan officer Michael never send check or contacted them and we were still responsible for the loan. The trailer was long gone and I tried contacting Michael and he said he isn’t allowed to talk to me because it isn’t my loan. Also, tried contacting branch manager Michelle and she was supposed to give me a call back and she never did. So, I had to contact buyers and thankfully she was kind enough to help us. Not sure what we would’ve done if the buyers did not answer or help us out. Loan is still not paid off and haven’t heard from Michael or Michelle. But buyers are going to try to help us get the ball rolling. Meanwhile our house is in escrow and I am still making trailer payment.

  Response from the owner

  Hi, April - We're disappointed to hear about your recent experience with Rogue. We know we've let you down, but we'd like an opportunity to learn more and see how we can make it right. Please send your contact information to [email protected] and one of our leaders will reach out.

• K

  Keyan Botsford
  5

  Great bank with great, personalized service! I appreciate that notary services are free if you are a member. Shout out to Steve Collins who is a wonderful and kind employee at the Rogue Credit Union South location!

• M

  Mona
  5

  I have been with them for years! It just keeps getting better, great people there thank you! Highly recommend them.

• L

  Lily Rose Beals
  5

  Mike helped me when I called in for help trying to figure out how I would pay my bill being out of work with covid, I really appreciate his generosity. And he was so helpful, His genuine concern for my health was very much appreciated prayers to you and your family, and everyone at rogue Federal. You guys are great thank you for your kind service. I will recommend you guys to anyone looking for a bank to bank with.

• P

  Peter Wickliffe
  1

  Institutions of financial gain can always be labeled as such... Government, fees and selfish gain are blinding factors. Pray for those in the financial institutions.

• M

  Matthew Unbankes
  1

  Never enough people there were 14 people waiting in line today. Enough is enough done with banking here I tried every location and they are never staffed while the employees get to sit around the place acting like they are on computers. Pathetic business going to wells fargo.

  Response from the owner

  Hi, Matthew - We're truly sorry to hear about your experience with Rogue. We are actively hiring new team members to better meet our member's needs and are working hard to reduce wait times. We'd love the opportunity to hear more about your experience and how we can improve. Please send your contact information to [email protected] and one of our leaders will reach out.

• A

  A. Dickey
  5

  Amazing service! Amazing bank! I have been with them for a few years now and have had nothing but positive experiences. I have had a loan, credit card, savings and checking account with them with zero problems ever. Compared to other banks I have had and another I currently have, this one is the best. Hands down.

• A

  April
  1

  Absurd. They pull your credit to open an account. If you then wanted to open a credit card, they would again pull your credit regardless of the fact that they just did that and already have your score. Are you trying to lower credit by pulling multiple times, so that you can inforce a higher interest rate? Cuz that's what it seems like.

  Response from the owner

  Hi, April - We're sorry to see we did not explain our process well. Any credit pulled is valid for 30-days. If you opened an account and applied for a credit card within that 30-day period, your credit would only be pulled once. Again, we apologize for the confusion we may have caused. If you send your contact information to [email protected], we'd be happy to have our South branch manager reach out!