Rogue Credit Union Union Ave, Grants Pass

Rogue Credit Union Reviews

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  Eric Anderson
  1

  Had a very negative experience at Rogue credit union today. I tried to cash one of my clients checks that were written from this Bank and they refuse to cash it. $20. They tried to contact the lady who wrote the check and she was out of her office.. they made me leave the bank! I was polite I did not raise my voice. I asked to speak to the manager. They would not let me. Is the first time I have ever tried to cash a check there. The problem was that I did not have an account there. That shouldn't matter since the check was written from this Bank. So I did stand outside for 15 minutes and talked everyone that went inside the bank and people were genuinely concerned and talk with me. I do not like the policies of Rogue Credit Union and would offer some good advice to find another bank that is friendlier and will actually cash personal checks from its members and account holders. Thank you. Later that day the lady called the bank to verify her signature and they were not able to comply. My client drove over to my house and paid me in cash and I gave her the check her bank would not cash. She said they were of no help.

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  Aaronaceus Cruz Garcia
  5

  I have been a member of this credit union for years, and visited most of the locations in the valley, and this is by far my favorite branch. All of the staff are very patient and helpful, and treat everybody with respect and gratitude. Keep up the good work!

• D

  Dave Wilkinson
  1

  This is the worst branch in Southern Oregon. Wait times in the drive thru teller are unbelievable.

  Response from the owner

  We're sorry to see that we've let you down. We take our member's feedback to heart and are always working to improve. We'd like the opportunity to hear more about your experience at Rogue. Our branch leaders will be reaching out to you soon.

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  Jo
  4

  I would have givin a 5 star rating they have always been great and kind, aswell as made it extremely easy for me to purchase a new car ! On the flip side they will double bill and take money from you and refuse to to reinburse there mistake’s When a bill had came in THAT I had money there to pay but appearently it was 1.00 somthing over what was in the account, They denied payment to both my credit cards nothing was paid out to either card ... And the credit payments are now late and charging me for it And then Rogue thinks it is ok to CALL that—- A overdraft x2 and act as though the bill was paid wich it was not paid out and so rogue charged me 2x for overdraft @ 29.00 x2 wich = 58 bucks then ontop of that they CHARGED a penalty x2 wich was 35each Now my account went to 0 cause they think its ok to just steal my money and also they themselfs overdrafted my account another 15$ wich yet again came with a overdraft fee 29.00 and a penalty then act like its my fault wich it is clearly not... . I am sad this bank has done this too me and refuse to waive off there mistake

  Response from the owner

  Hi, Paul - We're disappointed to hear about your recent experience with Rogue. We'd like to opportunity to learn more about it - please send your contact information to [email protected] and one of our leaders will reach out. Thank you for your loyal membership.

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  Don Howell
  1

  Had the worst experience with this bank in years. Going through the drive thru I asked to have my check cashed and auto loan paid as usual. So the cashier Andrea a manager I was informed of... Asked how I wanted my bills large please I replied to get my envelope and card home to discover she didn't pay the auto loan. I drove down again paid and asked a different teller for the manager. The transaction which takes minutes was stalled and my card held while I talked to a manager letting her know the situation. And I was met with complete disregard and no accountability for the mistake. I explained I have to drive here after work and am now making a second trip costing me. Well you could pay online was the answer and "we'll try and pay more attention". Bizarre today in the drive thru I guess you need to yell because speaking clear and concise didn't work for me... Good luck and no I wasn't wearing a mask in my vehicle while talking.

  Response from the owner

  Hi, Don - We're disappointed to hear that we've let you down. We'd love the opportunity to hear more about your situation - one of our team members will reach out to you. We take our member's feedback to heart, and are always working to improve.

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  Troy Windsor
  5

  The Service is top notch! Great ways to get your credit moving upwards and makes loan approval look easy. Highly Recommend Rogue Credit Union for all your financial needs.

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  Antolin Reyes
  5

  Nothing but good experiences every time I visit the bank in person and everyone is very nice whenever I call to ask questions or have concerns. Thank you for always being there for the community. You do care.

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  Doug Addington
  5

  Do some banking and have had a Home Equity line of credit there. Very knowledgeable, helpful, and friendly service!

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  Sara Griego
  1

  Nothing but rude ! Called to see about the Switch And Save and the lady was Extremely Rude!

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  karen lorraine
  4

  Good people, convenient hours. Great bank.