First Community Credit Union Harbeck Rd, Grants Pass

First Community Credit Union Reviews

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  jw ohler
  5

  Rhonda Made That Happen for me ! Happy you bet! These guys are stars ..Go see Rhonda The Boss at Harbeck,In Grants Pass .I can not say enough Good Things! Wow! Zoom! I am a Huge Fan! .. Things were fast & Smooth .. I love these guys ...

  Response from the owner

  We really appreciate you sharing your experience with us. We love hearing from our members and we're happy that you're happy! We look forward to serving you again.

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  Michaela Favazza
  5

  The most happy and helpful people! I wanted to give a shout out to Mary who is always ready to jump into action and help me out, and Kaeley who is so friendly and takes the time to make everything right! Love my south FCCU peeps! Plus great auto loan rates! 👌

  Response from the owner

  Thank you for sharing, Michaela! We are thrilled to hear you enjoy the staff at our Grants Pass branch and our low auto loan rates.

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  Shelbey Bath
  5

  Riley is my favorite. Everything always goes so smoothly when he helps me. He's a keeper!

  Response from the owner

  Thank you for sharing, Shelbey. We are thrilled to hear you enjoy the staff at our Grants Pass branch. Thanks for your loyal membership!

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  Parris Rabbit
  1

  "I find the whole banking world to be fascinating, much in the same way that I find the topic of cancer to be fascinating. Both are extremely complex and yet fundamentally simple." Closed my account without notification and stolen money. At least cancer eventually dies off...but these scum keep on going. I was a member here since the 90s and this is how they treat their customers.

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  Mauricio Montes
  1

  Bad customer service. I could never reach Shelly P. She was always "busy" with another customer. My calls would always get sent to voice-mail. Took a longer than expected to get a card. At this point I've scheduled to open an account with a different bank service. I had issues with first community before and all I get is an apology and not actual results . I'll get "sorry for the inconvenience "but no actual work processed. Follow up : no a call won't be necessary. I've been a member since 2017 and I've been through this back and forth before. Not much has changed in regards to your customer service.

  Response from the owner

  We are very sorry to hear that you had trouble contacting a member of our team at the Grants Pass branch. We pride ourselves on providing excellent service and would love an opportunity to make this right. We will be contacting you to help resolve the issue immediately. Please feel free to also contact our Branch Manager, Rhonda, at 541-479-2601 ext. 2127 during regular business hours to discuss the details of your experience. Thank you.

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  Melissa Tucker
  1

  Management is so rude to members. If I use my card anywhere besides walmart and shell they lock my debit card for "suspicious activity" and then I have to call 3 different numbers to get it unlocked. They set a limit on how much money I can spend per day on my debit card and pull out of the atm, change the limit randomly without my consent and when I call to figure out what is going on the manager is super rude the whole time and will cut me off mid sentence and hang up on me in the middle of my sentence when I'm explaining why I spent MY money at am pm. I frequently get locked out of the mobile app and when I call to fix it, the manager tells me I'm irresponsible and it's my fault and will literally make fun of me over the phone. And when I report to corporate, they say that my account says I'm a "problem member" NEVER get an account with them, worst bank.

  Response from the owner

  We apologize for the issues with your debit card and your experience with the manager. A manager in our customer service department followed up by contacting you to help resolve the issue. It appeared you were pleased with the resolution. We value your relationship and are committed to providing our members with exceptional service. Please feel free to contact us at (855) 328-2441 for future questions or concerns.

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  Justin Carsiratid
  1

  Been with FCFCU since way before it changed from SOFCU and they insist on holding funds on an insurance settlement check for up to 30 days. Poor attitude and customer service to boot. Steer clear of this place. Was told yesterday by Rhonda, S. Grants Pass Branch Manager, that they are unable to verify funds available from the bank this check was drawn on over the phone or from any bank for that matter. This morning a customer serviced rep offered to do just that as if it was a common practice. She sent an email to that branch requesting specifics on the check which has gone unanswered. They lie to their members! Do not do business with this disreputable institution.

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  Sandi Deffebach
  5

  I've been a member for years. I started out in Rogue River when I lived there. Now I live in Grants Pass and I could not be happier. They are my go to for banking needs!!

  Response from the owner

  Thank you Sandi for sharing your experience with us! It is a pleasure serving you and thank you for your loyal membership.

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  Ray Van Couvering
  5

  EVERYONE is always professional, helpful, and pleasant when I visit any branch! I'm glad I joined this credit union when I moved to Grants Pass ten years ago.

  Response from the owner

  Hi Ray, Thank you for your kind words and for sharing them with us. We love hearing from our members about their banking experiences. We appreciate your loyalty and allowing us to serve you!

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  Scott Davis
  5

  Been a customer for years and never had an issue

  Response from the owner

  Thank you for sharing, Scott. We take pride in providing our members with exceptional customer service and are committed to putting you first. Thank you for your loyal membership!