Rocky Mountain Mortgage Company Country Club Rd, Santa Teresa

Rocky Mountain Mortgage Company Reviews

• A

  ADAM H
  5

  I had a very positive experience with RMMC. My loan officer explained the process to me clearly, which was important because it was my first time getting a mortgage. The process was a lot faster than I expected and when it was all said and done, they were ready with the money before our expected closing date. I saw the other Google review on this company and I don’t understand what their issue was (and I really don’t care). I got a great interest rate (and I did shop around) and the service I received was top notch! Another thing, this is a local small business and that meant a lot to me, but then again, I like to support local business and I guess that doesn’t mean anything to some people. Anyway, I highly recommend RMMC for any kind of mortgage financing needs you may have. The application process was simple, I was able to apply online and the people I worked with were true professionals.

• J

  Julissa Tineo-Patel
  1

  We started our mortgage process with a national company. We were very happy with the national lender. However, our builder begged us to switch to Rocky Mountain Mortgage (RMM) because he needed to get a construction loan from RMM to start building our home. The builder offered to tile our rear balcony as an incentive. We decided to help the builder and switch with the condition that RMM would have to offer us competive interest rates. Fast forward to the time when we started talking about the interest rate with RMM. RMM refused to honor the interest rate that other companies were offering (we have excellent credit). Instead RMM wanted us to start a mortgage process with another company so that RMM could see what rate we were being offered. We refused to that; we did not think that was necessary and felt that that was not fair to the other company. At the end, we had to redo the process with the national lender and the builder did not honor the tile deal even though we helped him get the construction loan he needed from RMM. I would not recommend this company to anyone.

• r

  rd brown
  2

  Gloria who handles the tax portion of the loans is rude and unprofessional. We have our mortgage loan with Rocky Mountain and had a question for her, however, she seemed bothered and was extremely rude even after letting her know she was being unprofessional.

  Response from the owner

  Thank you for your feedback. We are sorry to hear about your experience. It is our goal to provide the best customer service for all of our clients, before and after closing on their mortgage loan. We are constantly working to better ourselves and our process, and will definitely address the issue and make adjustments as soon as possible. Thank you for the opportunity to help you with your mortgage needs.

• J

  Jess H
  2

  It's been quiet difficult dealing with this company. Hard to reach the proper person. And here we are February 6th with no tax documents. It's like you have to be REALLY RUDE to get their rude behinds to even pay you any mind. Now if my mortgage was late, that would be a problem right? 🙄🙄🙄