Rockland Trust Bank Long Pond Rd, Plymouth

Rockland Trust Bank Reviews

• K

  Kristin Lewis
  2

  I have no idea how to leave a review for the customer service center but the number that I call comes up as Plymouth so I'm leaving a review here. I have had excellent experiences at both the Bridgewater and Wareham branches. I do not want to ascribe negativity to either location. I am very disappointed in the fact that my debit card expires in 13 days, and I have not seen hide or hair of it period. I have made multiple phone calls inquiring as to where my card is only to be met with just wait longer/should have it soon, wait a few weeks more. The issue with that is it seemed that nobody could pull my account up and track my card. I called today and spoke to a rep who by the way is the first rep to actually ask for my account information. She then was able to tell me that they can in fact see cards both active and inactive attached to my account and that she did not see that a new card was ever sent. This was my fourth call. So I wasted three prior phone calls when I could have just been sent a new card this whole time, forcing me to charge things to my credit card as the expiration date gets closer my card is being declined and I have received a barage of expiry notifications from websites where I auto pay from. This is completely unacceptable and I am extremely disappointed in Rockland trust they are better than this. Now I have to get a whole new card with a whole new number and have to go into the dozens of websites where my card is saved and update the number as well as the security code and expiration date. Which I should not have to do. I'm so agog at this experience that I am very close to moving my money to a different bank.

  Response from the owner

  Hello Kristin, we are very sorry for your experience. Your relationship matters to us at Rockland Trust, and we understand your frustration. Would you mind filling out this contact form so we can have someone from our team reach out to you directly? https://www.rocklandtrust.com/about-us/get-in-touch/general-contact

• J

  Just Sayn'
  5

  Really appreciate the staff here. Very helpful, kind and considerate. Always have a smile and listen to you. One of my favorite branches.

• D

  Dan Darsch
  1

  I used to recommend this place to friends and family but over the last several years they’ve become a nightmare to deal with. Rude and unhelpful at all levels I would stay away!!

  Response from the owner

  Hi Dan, I'm sorry you haven't been happy with your experience at Rockland Trust Bank. We want to change that. Please give us a call at 508-732-7072 and we'd be happy to discuss this further with you. I will also be escalating this issue to the appropriate parties.

• K

  Kenny Barrus
  1

  Don’t bother call that phone number stated in reviews because they won’t pick up the phone anyway or return e- mails.

  Response from the owner

  Hi Kenny, we are sorry to hear about your experience. If you are still experiencing an issue, please send us a direct message with your contact information, and someone from our team would be happy to assist you!

• s

  sean mckenna
  5

  Convenient. Always greeted with a smile