Rockland Federal Credit Union Main St, Weymouth

Rockland Federal Credit Union Reviews

• S

  Suzanne Reardon
  5

  I use the branch located in Rockland. I've never had any problems in the year i have been doing business with them. My only complaint would be that they are a bit slow but the customer service has been exceptional, and I highly recommend this bank to anyone looking to do business with them! Good work Rockland Fed Cred!

• s

  shawn hafeez
  1

  What a baaaaad customer service skills. My wife has account with them and I was there to make a deposit and ask them if they could change some money to $20 bills and they refused me. I talked to the manager and he said they will do it but then I was told this was the only time they will do it. They could have made me their account holder with little effort but instead now I am going to close my wife's account with them too. They need a refreshing course about customer service.

• V

  Vanessa - Boston Local
  2

  Katie that works at this branch is very rude. My experience here has always been good. But Katie shouldn't work in customer service if she's going to be a child and not talk like and treat people like adults.

• m

  michael bausemer
  1

  i have been with this bank for over 15 years up until recently they had been a serviceable place to bank. Then I bring in my wife to make a deposit and they proceed to make fun of her accent right to her face, this is not only discriminatory it was extremely insulting to both myself and my wife( that being said this was the marshfield branch) a bunch of old bitties to comfortable in their jobs to bother with customer service, also their lack of knowledge of there own banking products is deplorable ( i have more thank six accounts at this bank plus my mortgage . I have since switched to the Rockland branch and they have been pleasant and welcoming. We will see if they can persuade me to stay at this bank with proper customer service. Now i have my mortgage with mass housing so soon i may be switching credit unions. if you choose this credit union do not bank in marshfield!!

• J

  Joanne Tham
  1

  Very disappointed with their customer service. My husband and I had an account with them. I took my name off the account, due the fact that my credit doesn’t have much history anymore as home maker. Currently I am 9 months pregnant and past my due date. So naturally I used to drive through window to make a payment (getting in and out of car is quite difficult). The teller proceeded to give me a hard time as if I was trying to take money, not make a payment. It’s not like I’m trying to get medical records and I’m violating the Hyppa law. I’m trying to give you money, my name is on all the checks! Stop acting difficult and giving someone a hard time when they are paying you! Like the other married couple who left a comment below, we too are leaving the bank.

• R

  Rachael Ahern
  1

  Worst bank on the PLANET!! Cannot pay online, charges for paying over the phone, reports loan defaults IMMEDIATELY. RUN! I only got a loan through them because they were the only bank the sketchy car dealer worked with. INSTANT regret, and I am still paying for it. Gave me a credit hit and now can not refinance my house. They harass the HELL out of you. Buyer BEWARE!!!

• S

  Samantha Rizzi
  1

  Worst customer service, never willing to help you. I literally got yelled at by 3 different woman on the phone, one being a manager. I would stay far far away from this place if you want to stay sane.

• G

  George Duncan
  5

  Best bank around. I always get the best service around here. Tons of tellers at the windows, I can always get in and out no problem.

• B

  Ben Petrillo
  4

  I went in to make a deposit about a month ago and it went smoothly. Could’ve been a bit quicker, but I was still able to do it.

• C

  Cheryl Coleman
  5

  Amazing customer service. They are always pleasant and willing to help.