Rivermark Community Credit Union Se Happy Valley Town Center Dr, Happy Valley

Rivermark Community Credit Union Reviews

• R

  Rob Bennett
  1

  My credit union, Lighthouse Community Credit recently merged with Rivermark. It's been a bad experience since day one, between the app being difficult to navigate, transferring money challenges and the rude customer service rep on the phone I can't wait to be done with them. I will be paying my loan off asap and closing my accounts. On a positive note, the questions I had using the chat feature in the app were answered quickly, so the minimum 1 star was deserved solely based on that. I miss Lighthouse!

  Response from the owner

  Hello Rob! Thank you for taking the time to post your review of Rivermark. I'm just sorry to hear it hasn't been a great experience for you! I know you are intending to pay off your loan and close out your accounts, but I have asked a manager to reach out to you to see if we can help you with anything. Have a wonderful day! ~Janet B

• M

  Monamarie McCreary
  1

  I just received an email from Rivermark Community Credit Union asking me to tell my political representatives that I don't want transparency in banking. We bank with two other institutions that have not emailed me, asking me to encourage my representatives to vote no on banking transparency. Financial institutions already report things about our transactions and based on the Pandora Papers, I'd say more reporting & transparency is necessary. I've been dissatisfied for awhile with Rivermark since they moved our local branch to a very small retail space and replaced human beings (teller row) with humans in a central location that we access via a kiosk inside the small bank, after you put in your debit card & pin. I don't like their PopMoney transfer system because it usually says the money will be transferred in 2-3 business day...unless I pay a fee. Zelle is free and almost instantaneous. And, I don't like that they don't have a local branch with drive thru. I should say thank you Rivermark for the email because I haven't been satisfied with Rivermark for awhile and now, I'm ready to do something about it.

  Response from the owner

  Hello Monamarie! Thank you for your review. I have forwarded it to senior management. Have a wonderful day! ~Janet B

• H

  Harriet B
  5

  I have been a RiverMark CU member for at least 6 years and am very happy with their current website & customer service. I recently asked for help at the Happy Valley location, and Cristian Flores was very helpful, efficient and courteous. I would definitely recommend RiverMark to my friends and family.

  Response from the owner

  Hello Harriet! Thank you so much for posting your review! I have shared it with the entire Rivermark team. Have a wonderful day! ~Janet B

• l

  lillimay5
  4

  This is a pretty great bank. They are. Smidge slow but I think it’s the personal attention they give. They really do care to make sure you are taken care of and get what you need. They work well with our kids too.

• T

  Truth Told
  5

  Friendly staff and I like how they encourage kids to save with the savings passbook!

• N

  Nate C
  5

  Friendly staff and great customer service. We used the coin machine (which is free for members only) and the transaction was flawless. It's my go-to branch for sure!

• K

  Kaylee Kuborn
  1

  Just needed to use the change counter and was told I'd be charged an exorbitant fee, they were nice but that's absolutely ridiculous. 0/10 never go again. 👎 Also food was terrible

• l

  lauren watson
  1

  Was told the bank location across the street from me does not accept phone calls. Period. By corporate. Then was hung up on when I mentioned how prohibitive and weird that is. The listed number on the business listing above goes to Beaverton corporate, just fyi. And they do NOT participate in shared branching. 0 stars.

• Z

  Zack N
  5

  Left Wells Fargo and came to Rivermark...Love this bank soooo much more! Better all the way around on soooo many levels! Thank you Rivermark!!!!!

• A

  Autumn Cseh-Stevens
  5

  Great friendly staff, who are always willing to go above and beyond to help me with my problems!