RiverFall Credit Union Reese Phifer Ave, Tuscaloosa

RiverFall Credit Union Reviews

• A

  Amanda Ostaszewski
  1

  RiverFall Credit Union will hold on to your purchases for so long bc they are investing YOUR money that you will likely lose track of your purchases and will end up in the negative. You may think most purchases have been deducted, but DAYS later they will finally take them out of your account and it is so sloppy that you will not be able to make sense of what they are doing with your account or purchases. Worse bank I have ever banked with! Do yourself a favor and do not open an account here!

• C

  Casey Johns
  5

  My family and I have been using RiverFall Credit Union for years. When I go, Alisha Barnes is the sweetest person. If you have had a bad day, her smile and cheerfulness will make your day better and brighter. All of the staff is very efficient and helpful. I had questions setting up my online account and Alisha helped me through it and made it very simple. I am so grateful for the staff at RiverFall Credit Union especially Alisha Barnes!

• P

  Pamela Anthony
  5

  I have never had a auto refinance loan approved and signed so quick like RiverfallCU done for me today! They saved me from a 18% rate to a 6% The reps were so kind, and helpful, this credit union is overall wonderful, explaining my situation they went above and beyond to help me, instead of turning me away or denying me due to the lack of credit!!! Bank with THIS CU!!

• K

  K Phillips
  5

  Excellent service! I have enjoyed banking here. I love the online banking, the choices that you have to meet your individual need as a banker (because everybody’s is different), and the quality of service that I receive. This credit union was referred to me and I would do likewise and refer it to others as well. I have not regret my decision.

• A

  Alisha Barnes
  5

  Alisa Spencer Always goes above and beyond to assist with all of my needs. She is an exceptionally amazing MSA and I would always prefer if she handled my affairs. Alisa is a great listener, patient and always makes sure she gets it done. Hard working but an even more amazing person! Great Job.

• P

  Porsha’ & Trey
  1

  The Customer Service at the 69 Branch is horrible. I absolutely HATE having to go in there for anything. Their lead Jamie is extremely rude and disrespectful. No one should feel this way about coming into a business especially when they’re trusting you with their hard earned money! Please consider going elsewhere.

• Y

  Yvonne Jackson
  4

  The faculty was very pleasant and straight forward about my options setting up and account. The account manager helped me and I walked away with a new account and other account options. The only problem I have had is with setting up my online account info which I will call about next week.

• P

  Pamela Dobbins
  5

  I’ve been with RiverFall CU before they were RiverFall. I am not just a member, I’m a family member! Everyone who works there has always been beyond kind to me on so many levels. I love everyone who works there. I started my son’s account there when he was a baby, and now he is a member there as well! I will always encourage anyone I know to start out with RiverFall. They will always have a positive experience with anyone who works there!

• P

  Pumpkin L.
  1

  Run!!!! this credit union is horrible they do not have their customers best interest. They do no protect there customers at all. The Dispute manager is very rude!!!!! and careless!!!! I had funds stolen from my account and the dispute manager at the credit union would not dispute the charge. So I’ve lost a Total of 318$ from this Credit Union . People of the public please listen to me take your business some where else where they listen and protect you. I’m spreading the word especially at my work place DCH do not bank with RiverFall Credit Union. I promise they don’t CARE!!!

  Response from the owner

  We are sorry to hear that your experience was less than satisfactory. Our members are very important to us! We would love to have the opportunity to address your concerns. Please call and ask to speak to the branch manager at your earliest convenience, or you may call our downtown office and ask to speak to Scott Ryan.

• W

  William Wallace
  5

  Alisa is an excellent employee who always seeks to enhance the banking experience. I only have pleasant remarks to make about her. Would you like to hear them all? Kind, courteous, professional, energetic, knowledgeable, and most of all AH-MAZING!!