Wells Fargo Bank Skyland Blvd, Tuscaloosa

Wells Fargo Bank Reviews

• W

  Wendy Blount
  1

  I've been with this bank going on 4 years now. Skyland branch full of employees that totally disregard customers concerns. I went to the branch to speak to someone about a claim. The claim was almost 200 dollars. I filed the claim because the item I bought was delivered to me broken. Seller refused any help so I filed a claim. A employee at wells fargo on Skyland says well claim is closed and your not getting your money back. WHAT? That lady was a complete joke! What is the bank even there to do for the customer. I lost 200 dollars and wells fargo could care less! My accounts will be removed from this bank. Lost a good customer!

  Response from the owner

  Your post concerns me, Wendy, and I’d like to have your experience reviewed in detail. At your convenience, send an email to [email protected] with your full name, phone number, address, and some additional details about what took place (no account numbers). Please also include your Google username and mention you posted a review on a Wells Fargo location. Thank you very much for your time. -Casey, Wells Fargo HL Social

• C

  Chintan Patel
  1

  New rule, says a visitor needs a proof of mailing address. A visitor won't have a proof of mailing address as he/she will only be here for few months. This new rule doesn't make sense.

  Response from the owner

  Thanks so much for your feedback, Chintan. I truly apologize for any inconvenience this has caused you. Please email me at [email protected] with your, full name, phone number, mailing address, Google username, and also mention your review on a Wells Fargo location (no account numbers). I look forward to addressing this matter. -AJ, Wells Fargo HL Social

• S

  Shannon King
  2

  Those directions were aweful from the very beginning. You need to have someone come out and do a better route. There was no reason to take a poorly maintained county road when getting on 82 was easier.

• A

  Adam B
  1

  Both ATMs were not working. Went inside 5 people were standing doing nothing and looking at me like I was an idiot. Both tellers were on their phones like it was their lunch break. I was in the “wrong line” so the lady ignored me but someone else walked in and she acknowledged them instead so I left.

  Response from the owner

  Hi, Adam. I'd like to thank you for your detailed review, and I apologize for the customer service experience you had at this branch. Please email [email protected] with your Google username, and be sure to mention your review on a Wells Fargo location (no account numbers). I'll make sure your concerns are forwarded appropriately. Thanks again for your feedback. -Janet, Wells Fargo HL Social

• E

  Elliott Marsh
  1

  One of the most inefficient banking locations I’ve ever encountered. 3 tellers and 3 people standing around, acting as if a concierge is of any good when the line is backed up to the front door.

  Response from the owner

  Hi, Elliott. I'm sorry about your experience at this branch, as I know how frustrating a long wait can be. To ensure I can forward your feedback to the appropriate team, please mention your review on a Wells Fargo location and Google username in an email to [email protected] (no account numbers). Thanks so much. -Nick, Wells Fargo HL Social

• D

  Dashonda Moore
  1

  This bank is one of the worst well fargo banks I have ever had to go to... You will be there for hours with no one in line... And no will help you.. Even if they have no customers..The business line is so slow .. The other tellers will not help...Currently standing in line for my job for 20 mins nobody has asked to help me ... 3 people just walked in the door... They pretend like they didnt even see me... Start helping them..If it wasn't for my job i swear this would not be the bank i would come to...you guys got to do better.. You are here to help all customers..

  Response from the owner

  Hi, Dashonda. This is not the customer experience we strive for, and I'm truly sorry you continue to experience long wait times at this location. I want to make sure the appropriate team addresses your concerns. Please mention your review and Google username in an email to [email protected] (no account numbers). I appreciate your feedback and look forward to discussing this further. -Janet, Wells Fargo HL Social

• C

  Calvin Williams
  5

  As I came thru the door, I was greeted with great service. I lost my debit card and Sheila R. and Kim P. were tremendously helpful to me. Thanks so much.

• D

  Darrel Marshall
  1

  I been with wells Fargo for 6yrs the experience I had in the drive thru today a whole hour just not acceptable the Skyland Blvd branch got to get it together

  Response from the owner

  I'm sorry you weren't assisted in a timely manner in the drive-thru at this location, Darrel. To ensure I can forward your concerns to the appropriate team, please mention your review and Google username in an email to [email protected] (no account numbers). I appreciate your feedback and look forward to discussing this further. -Nick, Wells Fargo HL Social

• A

  Angela Shaw
  2

  It's sad you have to get a money order to put money and someone's bank account. What if you're not close to somewhere to get a money 🙄 just wondering

  Response from the owner

  Thanks for your feedback, Angela. Could you tell me more about what happened in an email? Please address it to [email protected], and be sure to mention your review and Google username (no account numbers). I'll make sure your concerns are reviewed by the appropriate team. -Shannon, Wells Fargo HL Social

• B

  Big Bunn
  5

  Great bank with amazing customer service!

  Response from the owner

  I'm so happy you feel this way, Stevie! Thanks so much for your feedback! -Nick, Wells Fargo HL Social