River Region Credit Union E Broadway, Ashland

River Region Credit Union Reviews

• L

  Lindsay Cordia
  5

  I was referred to Tanner Kruger from a friend. I applied for a car loan Sunday night and Tanner called me first thing Monday morning. It was effortless! An hour later I had my pre-approval letter in hand. Tanner was wonderful to work with. I will use him for every loan we apply for.

  Response from the owner

  Thank you for the kind review!

• J

  Josh Cobb
  5

  This is the absolute best bank I have ever been with, specifically because Tanner the bank manager has gone above and beyond to get me setup with my personal and business needs! He has been taking all the Covid precautions you'd hope for, and is very prompt with his work. Thanks Tanner!

  Response from the owner

  Thank you Josh! We think Tanner is awesome too!

• D

  Derek Harmon
  5

  Tanner with River Region in Ashland did great on my loan! We were hoping to have someone local offer great service as well as an efficient transaction. Tanner exceeded those expectations! Definitely recommend.

  Response from the owner

  Thank you Derek! We appreciate you taking the time to write a quick review. So happy we could help!

• J

  Jeremy Wilkerson
  5

  River Region Credit Union, Ashland is AMAZING! They have the best employees - Branch Manager, Tanner, is a rock star! He’s always quick and willing to help out. We couldn’t be more happier! You should bank here!

  Response from the owner

  Thanks Jeremy for taking the time to leave a review. We really appreciate it and you!

• s

  stephanie murray
  5

  Tanner is great! I’ve opened two accounts with him in the last week and he was very helpful i. deciding which accounts were best for me and showing me how to use the app. before I left.

  Response from the owner

  That is great to hear! Thank you for taking time to leave a review.

• P

  Peter Pacheco
  4

  Had a total loss with my new car. Getting anything done with the pandemic was one hassle after another. Now the final payment from a maintenance contract finally came through and because it was just a few days late, they decided to charge me interest and late fees for things out of my control and out of control of every other company, dealership and insurance I had to talk to. Even sent a bill for a payment after knowing the situation. When they emailed me after bringing this up, they said nothing of having to charge interest or late fees associated with the account. I wouldn't recommend this bank until they address their policies and shortcomings. *Update* I was able to finally get ahold of a supervisor and they acknowledged I should not have been charged interest and sent a check for any remaining balance.

  Response from the owner

  I am so glad we were able to resolve this issue for you. I apologize for the inconvenience. Thank you!

• R

  Rachel Casey
  5

  Had the greatest experience with River Region, great customer service and made my car buying experience a breeze. They had everything I needed prepared and ready in a matter of a few days.

  Response from the owner

  Thank you for the kind review!

• A

  Ashley Anders
  5

  They are super nice and have helped us with several accounts! Definitely made the right choice choosing them for our bank.

  Response from the owner

  Thanks Ashley for the awesome review! We appreciate you.

• L

  Leah Colley
  5

  Very helpful, explained options available. Loved that they remembered me, I like that they get to know their individual customers.