Rio Grande Credit Union Coors Blvd, Albuquerque

Rio Grande Credit Union Reviews

• M

  Monique Garcia
  1

  If I could give a negative I would. The assistant manager is so immature and acts like he is superior to customers. He cursed at me and told me I was SOL. The credit union has the worst customer service I wish they would fix it. I was crying when I left I was so upset and the short assistant manager refused to give me his name and belittled me in front of other guest. Telling me I should just close my account if I don’t like the customer service. Something has to change with this location. They hire the worst people I’ve ever met

• J

  Jenny T
  1

  This location used to have a good service. For the past few years it's getting worse. I came to open a CD and the person who I was scheduled with is Daniela Gutierrez. Was it her? Who knows, there's no name in the table and she purposely sit sideways from me so I can't verify the name. She did not let me finished writing my signature as I was about to cross letters and put a dots in and she just closed it out saying that there's already a signature! It's not finished yet. She talks over me before I get to speak what I wanted. Treated me as if I'm a nuisance wasting her time. Worst than any of the bad staffs I've encountered here last 2 years. They're the closest to our house so I came here thinking maybe they have fixed their issue. NOT!!! DON'T COME HERE IF YOU WANT TO BE TREATED AS A CUSTOMER!!!

  Response from the owner

  Hi Jenny, I apologize that you had a bad experience. We value our members. We pride ourselves on having excellent member service. I have forwarded your review to management and we will look into your experience. We do appreciate you and hope that we can serve you in the future. Sincerely, David M. Rio Grande Credit Union

• A

  Abel Tafoya
  5

  Thank you RIO GRANDE CREDIT UNION for all the wonderful years that I have been a member It has been an awesome experience. Just a phone call or a click of the mouse away that's all it took for auto loan, personal loan,credit card It's approved within hours and money in my account thank you guys so much.

  Response from the owner

  Hello Abel, Thank YOU for you long-standing membership with Rio Grande! We take pride in providing our member's with fast, accurate and professional member service, so we're glad to hear it seems as though we are on the right track. We look forward to making your financial dreams come true in the years to come! Sincerely, Olga M. Rio Grande Credit Union

• F

  Fila Jaminez
  1

  Every single time I come to this location, I get treated so terribly. The tellers are so unfriendly, impolite, & unprofessional. One in particular who refused to give me her name, blonde hair slicked back. Must think she’s better than anyone else because she doesn’t speak. She always has the worst attitude, you can see it in her eyes & hear it in her voice when/IF she even talks to you during your whole transaction.

  Response from the owner

  Hi Fila, We're incredibly sorry to hear this. This is definitely not the kind of experience we want our members to have. We have passed along your review to our Westside management team and will be following up with you offline so we can resolved this. We value your membership and look forward to the opportunity to make this right. Sincerely, Olga M. Rio Grande Credit Union

• C

  C. Warren
  5

  They're always so fast and courteous here, even if they get busy, it doesn't feel like it.

  Response from the owner

  Hello, Thank you for the 5-star review! We appreciate you taking the time to post. We are so glad you had a great member experience. We always strive to be fast and efficient\, and look forward to serving you next time you visit our Westside branch! Sincerely, David M. Rio Grande Credit Union

• R

  Raquel Anzures
  5

  You want great customer service from a loan officer, talk to Angelo Roibal. He explained everything kept me in the loop, and got my payments to start on my paydays before I had the chance to ask him. When I did loans before I had to fight with those loan officers to understand I need them to coincide with my pay dates. Angelo got it all done, professionally. Thank you Angelo. Hey Rio Grande he needs to teach other loan officers what customer service really is, he needs a nice big raise. Thank You Angelo.

• P

  Patrick Talamante
  5

  Rebecca is very nice, helpful and explains everything and has all the answers for your questions. She also communicates and calls you back when she says she is which is a big plus!!

  Response from the owner

  Hi Patrick, Thank you for your review! Providing quality member service is what we strive for here at Rio Grande, so we're thrilled to hear it seems as though we are living up to that :) We'll be sure to share your kind words with Rebecca. Thank you for choosing RGCU. Sincerely, Olga M. Rio Grande Credit Union

• R

  R S
  1

  Honestly the worst loan department I have ever attempted to work with. Won’t return calls , does not keep you updated and has no one to take calls. This is an absolute joke, I’d rather have my credit ran again before ever working with these people again. Even thinking about moving my checking and savings account to another credit union.

  Response from the owner

  Hello, While we always strive to provide excellent member service, we are terribly sorry to hear it seems as though we fell short when it comes to your loan. With this being said, we welcome the opportunity to make this right. We hope you will consider sending us an email at [email protected] with the best phone number to reach you at so a member of our management team can get in touch with you. Sincerely, Olga M. Rio Grande Credit Union

• S

  Scott
  5

  Outstanding employees and customer service. Lenny the manager is the most experienced and professional financial representative I've ever dealt with. This is a much better alternative to a bank.

  Response from the owner

  Hi Scott, Thank you for your feedback! At Rio Grande, member service is a top priority, and we are thrilled to hear we are delivering on that promise :). We consider ourselves very lucky to have Lenny and the rest of our amazing employees as part of the Rio Grande CU family, and will be sure to share your kind words with the team. We appreciate your membership and look forward to being your trusted financial partner for many years to come! Sincerely, Olga M. Rio Grande Credit Union

• B

  Brian Smiddle
  5

  Everyone was very friendly and helpful. We had many options on what type of accounts to set up and Katie was very knowledgeable!! Glad we chose Rio Grande Credit Union!

  Response from the owner

  Hi Brian, Thank you for taking the time out of your day to share your experience with us! Member service is (and always will be) a top priority at Rio Grande, so we are thrilled to hear it seems as though we're on the right track - and we couldn't agree more - Katie is truly a gem to have on our team. We look forward to your next visit, but until then, we’re here if you need anything. Thank you for choosing Rio Grande Credit Union! Sincerely, Olga M. Rio Grande Credit Union