Resource One Credit Union Belleview St, Dallas

Resource One Credit Union Reviews

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  Lydia Alexander
  5

  Resource One CU has a gem with Ms. Catheleen S. She provided great customer service and she has a good working knowledge of banking products. Ms. Catheleen is a great benefit to R1CU.

  Response from the owner

  Hi Lydia! Thank you for the review and especially the kind words for Ms. Cathelean, we will be sure to pass your message along and make her day. Have a great one and thank you for being a member.

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  Bryan K
  1

  I would NOT use this financial institution for anything! When (Not if) fraudulent activity is going on with your account it will be an act of GOD to get your money back! This financial institution doesn’t care if the money in your account gets stolen! We were told that they don’t even have some sort of loss prevention team or someone that will investigate on your behalf! That means you will have to do all the work ( filing a police report, getting a case number, and dealing with that whole mess) just to get the ball rolling to even possibly not getting your money back that this institution gave away like it was nothing!

  Response from the owner

  Hello Bryan, We’re sorry to hear of your less than satisfactory experience and hope you will accept our sincerest apologies. Being known for our great customer service it came as a surprise, and we would like to make things right. Please email us at [email protected] to determine how we can provide you with a solution that makes you smile. We value our members opinions and would like to thank you for bringing this to our attention.

• B

  Beautiful Barber
  1

  Called the number listed online and someone hung up in my face 3 times without even saying hello. I was attempting to ask questions about opening another account but Im strongly considering taking all of my funds elsewhere

  Response from the owner

  Hello Faye, we are sorry you had this experience. We will share this information with our management team so they can investigate this issue. We apologize for this inconvenience. Please email us at [email protected] with your contact information so we can have someone reach out to you directly about the questions you have.

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  Jeffrey Williams
  1

  Terrible Customer Service and Antiquated Payment System I received a delinquency notice in the mail today despite me sending the payment through my bank well in advance of the deadline. Because Resource One can't take an electronic payment from another bank, the payment from my bank must be made via a paper check (red flag #1 about Resource One). When I called to explain that I could provide evidence from my bank that the payment was sent, including the debit from my account, the date the check was mailed, and the check number, I was told it didn't matter and that they were charging me a 5% late fee. They said the problem could not be something on their end, though they could offer no proof. I also spoke with a manager who refused to waive the late fee even with me making the payment AGAIN over the phone. What business punishes their customers with late fees for making every effort to pay their bills??? I look forward to the day I won't be a Resource One Customer and hope that people reading this don't make the mistake of becoming one in the first place.

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  Paul W
  1

  As a veteran, do not do business with this credit union. I am a retired disabled veteran with a car loan with this bank. They make is it impossible to pay my loan. through their website, I cannot use a online, check, ATM or debit card from my Chase or Wellsfargo. I must pay on the phone each month for a $ 7 charge or drive Do not do business with this credit union

  Response from the owner

  Hello Paul, we are sorry for the inconvenience this has caused. We want to get in touch and see if we can provide you with another payment method. Can you please send us an email at [email protected] with your contact information so one of our representatives can give you a call and discuss our other payment options? We appreciate your patience, and we hope you have a great rest of your day.

• A

  Ashley Gonzalez
  2

  New to the area & have only been banking with Resource One for a little over a month & I am very unhappy with the lack of customer service.

  Response from the owner

  Hello Ashley, thank you for taking the time to review us. We are sorry to hear that we may have fallen short of your expectations. We'd like to hear more about your experience so we can make things right. Please get in touch with us by email at [email protected]. We look forward to hearing from you soon.

• K

  Kenneth Willis
  1

  9:52 pm 12/31/2021, and some unknown error. I can’t access my money on New Years? Time I’ll never get back… withdrawing everything asap…! Can’t check balance or speak to anyone…

  Response from the owner

  Hello, and thank you for reaching out. We deeply apologize for your experience. Unfortunately, the system was down for the end of year maintenance. We understand your frustrations, and we are sorry for any inconveniences this might have caused. We have forwarded this concern to our DEV Team to take into consideration for next year. Please let us know if you have any questions, and have a great day.

• C

  Chris Johnson
  2

  The customer service is pretty good here but if you travel anywhere with your debit card they will randomly decline purchases and make you wait a long time to get it working again. Haven't had this problem so much with any other bank.

  Response from the owner

  Hello Chris. We are so happy you are pleased with our service. As a security measure, sometimes, when the cards are used outside of their normal range, they are turned off to prevent malicious usage. This security feature can be removed for future trips by calling in, visiting a branch, or sending a chat in online banking to notate that you will be using the card on a trip. If you are experiencing this issue often, please give us a call to look into this matter at 214-319-3100. We are sorry for any inconvenience this has caused, and we look forward to seeing you again soon!

• A

  Andrew Martinez
  1

  At first i was really liking this place. BUT, when i decided to refinance my car they said it would be best to get into a different vehicle. I agreed. I was approved for a certain amount. I’m very new on how to trade in a vehicle and still be inside of the loan offered. I kept emailing the loan person to just get pointed in the right direction or any good ideas on what to do. ( when she said she will help me) I NEVER GOT A REPLY. Very bad business when a customer is literally asking you for help and how to do it the right way. Never getting a response is poor business.

  Response from the owner

  Hello Andrew, we are sorry to hear that you are having issues with our loan department. We would like to find out more and connect you with someone from our team that can help you find a solution and assist with the issues you are having. Please send an email to [email protected] with more details regarding this situation so we can better assist you. Thank you and we hope you have a great day!

• J

  JY Aj
  1

  Why you have very bad service 100% management problems . Or what you call they close in face . English problems with your department. I think you not go right

  Response from the owner

  Hello Jy, We deeply apologize for your experience. It seems like you are disappointed, and we would love to hear more about where we fell short. Please reach out to us at your earliest convenience. We can be reached at 800-375-3674 or [email protected].